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Added 7 mins ago
AD
Bilingual Billing Associate (English/French) (Barrie, ON)
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- Full-time
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Added 7 mins ago
EI
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- Full-time
Annual professional development allowance to support continued learning and career growth.
Added 7 mins ago
AC
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- $35 to $75 CAD / hour
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Added 20 mins ago
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- Full-time
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Added 48 mins ago
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Added 48 mins ago
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Added 48 mins ago
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Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.

Altasciences

IT Technician II

Montreal, QC, Canada
Laval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 3 years of related experience
Posting language: English
Posted: Oct 22, 2026

Original job description

About The Role

An IT Technician II is responsible for supporting Altasciences’ users in their usage of the tools provided by the IT department such as computers, telephones, software, laptops, mobile phones, etc. An IT Technician II responds to and tracks user requests and solutions via an automated Helpdesk System. The IT Technician II will support the more junior technicians and act as a point of escalation if required.

What You'll Do Here

The computer technician provides accurate and creative solutions to user problems.

Enhance and develop quality support methods and communication skills through coaching feedback.

Provide support and coaching to the junior technicians (IT Technician I).

Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.

Research, resolve, and respond to questions received via phone calls and emails in a timely manner.

Participate in team projects that enhance the quality or efficiency of help desk service.

Use the IT Service Management system to record calls, document issues, and communicate the solutions for incidents.

Identify recurring problems and help end users to resolve them.

Troubleshoot problems encountered by staff members, user account, email and user profiles creation / management.

Train and support more junior IT staff in the correct use of the hardware and software that are part of the network.

Prepare computers, including validated systems for delivery to employees and load them with the appropriate software and operating system.

Suggest improvements and upgrades to hardware and software.

What You'll Need to Succeed

A college degree in an IT-related program
Minimum of 3 years of related experience
Excellent communication skills in French and English
Certificates/Licenses /Registrations: CompTIA A+, Network+, and/or Security+ certifications.
Able to lift weights of up to 50 pounds
Intermediate to advanced knowledge in the configuration, installation, and troubleshooting of Windows 10/11 and Cisco Phone Equipment.
Intermediate to advanced knowledge of PC and laptop hardware.
Intermediate to advanced knowledge in mobile smartphones, iPhone, Android.
Intermediate to advanced knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment
Ability to read and interpret technical documents and industry specific manuals.
Ability to write advanced reports and correspondence.
Well-developed interpersonal skills are required.
Personal/professional integrity and proven discretion in handling confidential information.
Ability to develop strong trusting relationships to gain support and achieve results.
Capable of managing multiple conflicting priorities.
Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation.
Demonstrated technical skills, with the ability to learn new equipment and procedures quickly.
Excellent customer service skills.
Excellent organizational and time-management skills.
Excellent diagnostic and problem-solving skills.
Ability to effectively prioritize tasks.
Able to work independently under tight deadlines and as part of a team.

Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of IT Technician II including, but not limited to, for the following reasons:

The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
The employee communicates frequently with Altasciences employees across Canada and the United States. As such, English is the main language used to correspond between offices.
The employee frequently communicates with English-only customers outside the province of Quebec.

What We Offer

On site position at our Laval site (575 Armand Frappier) - free parking for employees, accessible by Metro Montmorency and by bus.
Available to go to our Montreal site (1200 Beaumont) - free parking for employees, in front of Metro L'Acadie

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences’ Benefits Package Includes:

Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Telework when applicable

Altasciences’ Incentive Programs Include:

Training & Development Programs
Employee Referral Bonus Program
Annual Performance Reviews

Apply About employer

More about this job

Responsibilities

The IT Technician II provides technical support for hardware and software, manages user requests via the helpdesk system, and acts as an escalation point for junior staff. They are responsible for troubleshooting, system configuration, and documenting solutions to ensure efficient IT operations across company sites.

Requirements

Candidates must hold a college degree in an IT-related program and possess at least 3 years of relevant experience. Proficiency in Windows environments, networking protocols, and hardware troubleshooting is required, along with CompTIA certifications.

Skills

Windows 10/11
Cisco phone equipment
PC hardware
Laptop hardware
Mobile device management
Microsoft Office
Printer management
DHCP
DNS
TCP/IP
Active Directory
Remote desktop services
AirWatch
Windows deployment
Technical troubleshooting
Customer service

Benefits

Health insurance
Dental insurance
Vision insurance
401(k)/RRSP with employer match
Paid vacation
Paid holidays
Paid sick leave
Bereavement leave
Employee assistance program
Telehealth programs
Training and development programs
Employee referral bonus program

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Helpdesk
Windows 10
Windows 11
Cisco
Active Directory
TCP/IP
DNS
DHCP
AirWatch
CompTIA A+
Network+
Security+
Hardware troubleshooting
Software support
Mobile device management
Technical documentation
Customer support
IT Service Management
Clinical research
Infrastructure support

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