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Added 26 mins ago
NH
ENVIRONMENTAL SERVICES WORKER / ENVIRONMENTAL SERVICES SUPERVISOR II
Northern Health - BC
Kitimat, BC
- Full-time
Environmental Services Supervisor II: JOB SUMMARY In accordance with the established mission, vision, values, and strategic priorities of Northern Health, and under the general supervision…
Added 26 mins ago
CO
Customer Service / Information Services Attendant
City of Markham
Markham, ON
- Full-time
Assists Customer Service Supervisor with registration desk and/or facility openings when required which may include assisting with registration area/facility closings, checking to ensure…
Added 56 mins ago
GO
Major Projects Manager
Government of Yukon
Whitehorse, YT
- Full-time
Temporary assignments may also be considered with advanced supervisor approval.
Added 56 mins ago
AH
Supervisor
Alberta Health Services
AB · Edmonton, AB
- Full-time
As the Supervisor, Medical Device Reprocessing (MDR), you will play a critical leadership role in supporting safe, high-quality patient care at the University of Alberta Hospital. Reporting…
Added 56 mins ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Must have working knowledge of voucher procedures, gift certificates · Must have employment eligibility in Canada
Added 56 mins ago
AH
Food Service I
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Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
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Added 56 mins ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
MUST HAVE Alberta Server Pro Serve · Availability to work Thursday through Sunday night shifts is required
Added 56 mins ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…a significant impact by providing nutritious, healthy, high quality meal service to patients, residents, staff, visitors, and the community. This casual position is located at the…
Added 3 hours ago
P
food service supervisor
Petro-Canada
Strathmore, AB
- Full-time
Ensure that food and service meet quality control standards
Added 3 hours ago
SA
Server (Full-Time) - Obispo (YTZ)
SSP America
Toronto, ON
- Full-time
Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality
Added 3 hours ago
GE
nursery supervisor
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Caledon East, ON
- Full-time
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Added 3 hours ago
SA
Server (Part-time) - (YOW Airport
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Ottawa, ON
- Part-time
Early Morning Shift
Added 3 hours ago
FH
inventory control supervisor
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Dartmouth, NS
- Full-time
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Added 3 hours ago
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Cook
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Dorval, QC
- Full-time
Responsible for maintaining stock, cutting, and storage of all perishables daily to ensure product quality
Added 4 hours ago
LC
System Technologist, Process Controls
Lactalis Canada
Belleville, ON
- Full-time
…and all plant process networks along with the Instrumentation Supervisor. Work priorities are based on incoming malfunction reports, capital plan and maintenance department improvement…
Added 4 hours ago
FC
Operations Supervisor
FedEx Canada
Richmond, BC
- Full-time
Must possess valid driver’s license and a good driving record
Added 4 hours ago
W
Production Coordinator (Episodic)
WildBrain
Vancouver, BC
- Full-time
…joining a talented team working to create some of the best quality kids’ content in the…
Added 4 hours ago
CO
Equipment Operator I - Excavator (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
Must possess a secondary school graduation diploma · Must possess and maintain a valid Class “A” Ontario Drivers Licence, or equivalent with a ‘Z’ endorsement
Added 4 hours ago
CO
Planner II (Full-Time)
City of Thunder Bay
Thunder Bay, ON
- Full-time
Must have a working knowledge of the Ontario Planning Act and other related provincial legislation · Must possess strong oral and written communication skills including the ability to deliver presentations to a variety of audiences
Added 4 hours ago
BK
food service supervisor
Burger King®
Winnipeg, MB
- Full-time
Must have knowledge of the establishment's culinary genres
Added 5 hours ago
C
BOH Supervisor Windermere
Cineplex
AB · CPX Windermere & VIP
- Part-time
The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled…
Added 5 hours ago
CO
Supervisor Forestry Planning
City of Brampton
Brampton, ON
- Full-time
Supervise, train and ensure to high standards of quality work and organizational performance from assigned staff.
Added 5 hours ago
Registered Nurse - Home Care
Winnipeg Regional Health Authority
Lac du Bonnet, MB
Must possess a valid Manitoba driver’s license and have access to a reliable personal vehicle as travel throughout the region is required
Added 5 hours ago
Dietary Aide
Winnipeg Regional Health Authority
Souris, MB
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 5 hours ago
Food Services Supervisor
Winnipeg Regional Health Authority
Oakbank, MB
…Food Services & Menu Development Dietitian, the Food Services Supervisor is responsible for the daily operation of the Food Services department. This includes the supervision of food…

Altasciences

Supervisor, Call Center

Montreal, QC, Canada

Full-time

Apply on altasciences.wd1.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Working hours: 37.5 hours per week
Posting language: English
Posted: Sep 25, 2026

Original job description

About The Role

The Supervisor, Call center will organize recruitment activities and is responsible for the supervision and coordination of the recruitment team ensuring recruitment activities are conducted within trial timelines. The Supervisor, Call center will ensure tasks performed and recruitment activities are executed in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOPs).

What You'll Do Here

Management of the recruitment team, including but not limited to, PTO management, timesheet approval, on-going and yearly performance reviews, employee hiring, disciplinary actions and termination.
Provides comments on protocol during internal review and participates in protocol meetings
Ensure the creation and review of study specific documents, training or other materials as needed for study specific procedures.
Conduct protocol training and/or coordinate any required training(s) on study specific procedures.
Hold meetings with Recruitment Team members to communicate clinical trial needs and/or departmental objectives.
Attend sponsor initiation meetings and audits.
Oversee, manage, and coordinate the training and training records for the screening team.
Ensure the confidentiality of clinical trial participants and sponsors is respected.
Manage staff scheduling and ensure staffing needs are met.
Maintain and advocate a high level of customer service and quality within the department.
Work with management to track, trend and/or report KPIs as a measure of success.
Assist with or coordinate and communicate with Marketing teams as required.
Perform recruitment activities, including but not limited to, such as answering in-coming calls, internet applications, and scheduling appointments and/or other clinical trial related appointments.
Manage recruitment for studies with complex requirements.
May assist in screening admission procedures.
Handle communications with sponsors, participants, and other departments and resolve any related issues.
Participate in SOP revisions.
Obtain, track and/or treat volunteer complaints
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
Other tasks as assigned by management.

What You'll Need to Succeed

High School diploma completed; college degree and/or related experience preferred.
Minimum of 5 year of related experience.
1 to 3 years of supervisory or team leader experience
Ability to read and interpret technical documents and industry specific manuals.
Ability to write reports and correspondence.
Ability to speak effectively before groups of employees of the organization.
Bilingual proficiency in English/French, as this role involves communications with sponsors from other countries and participants
Excellent verbal and written communication skills.
Well developed interpersonal skills are required.
Personal/professional integrity and proven discretion in handling confidential information.
Capable of managing multiple conflicting priorities and working in a fast-paced environment.
Must be self-directed, motivated, and have a willingness to take the initiative to identify and anticipate client needs and make recommendations for implementation.
Relevant industry experience an asset.
Leadership, interpersonal and organizational skills.

Altasciences strives to provide a French work environment for its employees in Quebec. Altasciences has taken all reasonable steps to avoid imposing the above language requirement other than French. This requirement is essential for the position of the Supervisor, Call center, but not limited to, the following reason(s):

The employee frequently communicates with Altasciences employees across Canada and the United States. As such, English is the primary language used to correspond between offices.
The employee frequently communicates with English-only customers outside the province of Quebec.

What We Offer:

Required availability: weekdays from 12:00 PM to 8:00 PM and Saturdays from 9:00 AM to 5:00 PM.
Full-time position, 37.5 hours per week.
On-site position at our Montreal location (1100 Beaumont Street).
Accessible by public transportation (L'Acadie metro station); free parking for employees.

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

Altasciences' Benefits Package Includes:

Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs

Altasciences' Incentive Programs Include:

Training & Development Programs
Employee Referral Bonus Program
Annual Performance Review

Apply on altasciences.wd1.myworkdayjobs.com About employer

More about this job

Responsibilities

The Supervisor manages the recruitment team, overseeing performance, scheduling, and training to ensure clinical trial activities comply with protocols and SOPs. They also coordinate with marketing, handle sponsor communications, and track departmental KPIs to ensure operational success.

Requirements

Candidates must have a minimum of 5 years of related experience, including 1 to 3 years in a supervisory role, and possess bilingual proficiency in English and French. A high school diploma is required, with a college degree and relevant industry experience preferred.

Skills

Team Management
Recruitment
Clinical Trials
Good Clinical Practices
SOP Compliance
Staff Scheduling
Customer Service
KPI Tracking
Performance Reviews
Protocol Training
Conflict Resolution
Bilingual Proficiency
Interpersonal Skills
Organizational Skills
Leadership

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k)/RRSP with Employer Match
Paid Vacation
Paid Holidays
Paid Sick Leave
Bereavement Leave
Employee Assistance Program
Telehealth Programs
Training & Development Programs
Employee Referral Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Call Center
Recruitment
Clinical Trials
GCP
SOP
Protocol Management
KPI
Staffing
Performance Management
Training
Marketing Coordination
Customer Service
Bilingual
Leadership
Scheduling
Compliance
Audit
Screening
Volunteer Management
Data Reporting

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Work requirements

Jobs in Canada