Full-time jobs in Canada

Explore full-time jobs across Canada. Choose a location and read the full job details.

340,764 listings · 45,239 employers Counted Nov 3, 2026. How we count

About these jobs

Employers hiring include Walmart Canada (8,164 listings), Health Match BC (3,141 listings), Walmart (2,625 listings).

Common roles: Cook, Project manager, Sales representative.

61,708 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	24.00	36,399
CAD / year	80,000.00	21,251
USD / year	98,576.50	1,488
USD / hour	20.00	617
CAD / month	5,027.00	611
CAD / week	1,445.00	51
CAD / day	375.00	37
USD / week	1,622.80	17
GBP / year	40,000.00	14
USD / month	4,000.00	13
EUR / year	65,000.00	11

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 2% remote, 16% hybrid, 82% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Full-time jobs in Canada

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Altea Healthcare

Technical Support Coordinator

Burnaby, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Technical Support Coordinator

Company: Aarista/Altea Healthcare IT

Location: Burnaby, BC. Hybrid

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform across an extended weekly schedules. This is a mid-level role well suited for someone who can investigate and resolve technical issues independently, takes ownership of their ticket queue, and communicates clearly with both customers and internal teams.

You will serve as the primary support contact on weekends, meaning the ability to troubleshoot and make judgment calls without immediate team backup is essential. During the week, you will work closely with our product and engineering teams to investigate issues, log bugs, and manage ongoing technical cases from triage through to resolution. You will also play a foundational role in shaping how support operates at Aarista - owning the end-to-end support workflow and building the process documentation and playbooks that our growing support team will rely on.

Responsibilities

Monitor, triage, and manage incoming Freshdesk tickets, ensuring timely acknowledgement, accurate prioritization, and appropriate routing.
Independently investigate and troubleshoot user-reported issues - reproduce behaviors, isolate root causes, and document findings clearly.
Identify whether issues stem from user behavior, configuration, or platform defects, and escalate with full context when engineering involvement is required.
Log confirmed bugs in the issue tracker with detailed reproduction steps, environment information, and supporting evidence.
Track recurring and ongoing technical issues, maintaining a running log of open cases and their current status.
Follow up with engineering on logged bugs to ensure resolution progress and communicate updates to affected customers.
Provide weekend coverage as the sole support contact - assess urgency, respond to critical issues independently, and escalate P1 situations per defined criteria.
Collaborate with product managers and engineers during the week by providing clear ticket notes, logs, and reproduction steps.
Identify patterns across tickets that may indicate systemic issues or opportunities for product or workflow improvement.
Own and continuously improve the end-to-end support workflow process - from ticket intake through escalation, resolution, and closure - ensuring consistency and clarity at every stage.
Create and maintain process documentation covering support workflows, escalation paths, triage criteria, and standard operating procedures for both current and future team members.
Maintain and contribute to internal knowledge base articles, troubleshooting guides, and customer-facing support documentation.

Requirements

Demonstrated ability to troubleshoot technical issues independently, including in situations where immediate team support is not available.
Experience with Freshdesk or a comparable ticketing/helpdesk platform.
A structured, methodical approach to problem-solving - able to reproduce issues, isolate variables, and document findings for both technical and non-technical audiences.
Demonstrated ability to document and formalize processes - comfortable taking an informal or undocumented workflow and turning it into a clear, repeatable, written procedure.
Excellent written and verbal communication skills - able to manage customer expectations clearly and professionally under pressure.
Strong organizational skills and ability to manage multiple open tickets and competing priorities without close supervision.
Positive, team-oriented attitude with a high degree of self-motivation.

Nice to Have

Familiarity with SaaS environments or healthcare/clinical software.
Experience with EHR/EMR systems, clinical workflows, or healthcare operations.
Basic knowledge of SQL, APIs, or software debugging concepts.
Familiarity with web browser developer tools (Console, Network tab) for front-end diagnostics.
Exposure to QA processes, product development lifecycles, or user acceptance testing.
Experience with scripting, automation tools, or internal tooling (e.g., Python, Power Automate, Airtable).

Apply About employer

More about this job

Responsibilities

Manage and troubleshoot support tickets from intake through resolution, including independent weekend coverage, bug reporting, customer updates, and coordination with product and engineering teams. Own and improve support workflows, escalation procedures, process documentation, and internal and customer-facing knowledge resources.

Requirements

Candidates should be able to independently investigate technical issues, use a ticketing platform, document findings and repeatable processes, and communicate clearly with customers and internal teams. Strong organization, methodical problem-solving, and self-direction are required; SaaS, healthcare software, EHR/EMR, SQL, APIs, debugging, QA, or automation experience is an asset.

Skills

Technical Troubleshooting
Ticket Triage
Freshdesk
Root Cause Analysis
Issue Reproduction
Bug Reporting
Process Documentation
Customer Communication
Escalation Management
Case Management
Knowledge Base Maintenance
EHR/EMR Systems
SQL
APIs
Browser Developer Tools
Quality Assurance

Visa sponsorship

Not detected in the job text

Keywords

Freshdesk
EHR
EMR
SaaS
Healthcare Software
Clinical Workflows
Ticket Triage
Technical Support
Troubleshooting
Root Cause Analysis
Issue Reproduction
Bug Reporting
Issue Tracker
Escalation Management
P1 Incidents
Process Documentation
Standard Operating Procedures
Knowledge Base
Customer Support
Product Management
Engineering Collaboration
SQL
APIs
Browser Developer Tools
Console
Network Tab
Quality Assurance
User Acceptance Testing
Python
Power Automate

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