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Added 22 mins ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
Maintain intake logs, file tracking lists, and daily status updates as directed by the Tax Operations Coordinator.
Added 22 mins ago
A
Ingénieur Industriel
Actalent
Laval, QC
- $45 to $60 CAD / hour
- Contract
Job Title: Industrial Engineering Coordinator
Added 22 mins ago
KD
HR Generalist
Kratos Defense and Security Solutions
Whitby, ON
- Full-time
…organization's success. Reporting to the HR Manager, the HR Coordinator is expected to bring comprehensive knowledge of HR practices, employment legislation, and reporting compliance…
Added 22 mins ago
IH
Payroll Specialist
Impact HR
AB · Edmonton, AB
- Full-time
Onboarding: Coordinate a smooth start for new office and field employees, working with the Safety Coordinator to schedule safety orientation, collect required tickets and certifications,…
Added 22 mins ago
YO
YPHD Programmer
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Part-time
Reporting to the Site Coordinator, the YPHD Programmer is responsible for delivering high-quality programming that creates a safe, inclusive, engaging, and nurturing environment where…
Added 36 mins ago
EI
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab Inc.
Calgary, AB
- Full-time
CoolIT is seeking an IT Operations & Procurement Coordinator for a six-month full-time contract supporting day-to-day IT operations, technology procurement, equipment coordination, and IT…
Added 52 mins ago
WS
Operations Coordinator (12-Month Leave Coverage)
West Sixth Construction Inc.
Fort St. John, BC
- Part-time
We're seeking an organized and proactive Operations Coordinator to join our team for a 12-month leave coverage position.
Added 52 mins ago
G
Stanley Park Popcorn Vendor Team Lead
GoodWork.ca
Vancouver, BC
- Internship
Oversee inventory by checking stock levels, restocking supplies, and liaising with the Development Coordinator to ensure sufficient materials for each shift;
Added 1 hour ago
DI
Senior iOS Developer
Dawn InfoTek
Toronto, ON
- Contract
Application Architecture and Navigation: Knowledge of iOS architecture patterns and frameworks, such as MVC, MVVM, and Coordinator patterns. Ability to explain the application's…
Added 1 hour ago
JC
HVAC Project Coordinator
Johnson Controls
Richmond Hill, ON · Toronto, ON
- Full-time
Added 1 hour ago
AC
Shipping Clerk
Aston Carter
AB · Edmonton, Alberta
- $23 to $25 CAD / hour
- Contract
Our client is seeking a Shipping & Receiving Coordinator to join their team in a fast-paced industrial environment. This position is responsible for coordinating inbound and outbound…
Added 1 hour ago
DR
Systems Support Coordinator
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
Reporting to the Supervisor, Service Delivery The System Support Coordinator will:
Added 2 hours ago
I
Administrative Coordinator/Program Coordinator
IICRC
Fort McMurray, AB
- Full-time
Position: Administrative Coordinator/Program Coordinator
Added 2 hours ago
TC
Program Coordinator 2, Full-Time
Taproot Community Support Services
Vancouver, BC
- Full-time
The Program Coordinator 2 (PC2) position will oversee the day to day operation of the program by ensuring that the necessary facilities and equipment are in place, adhere to program…
Added 3 hours ago
ML
FSQA Coordinator - Contract
Maple Leaf Foods Inc
Oakville, ON
- $47,000 to $69,000 CAD / year
- Contract
Reporting to the FSQA Manager, the FSQA Coordinator monitors and analyzes and interprets data related to Food Safety, GMP, HACCP and other Quality Assurance Program requirements to ensure…
Added 3 hours ago
GT
Visual Merchandiser (Full-Time)
Golf Town
Boisbriand, QC
- Full-time
The Visual Merchandising coordinator is responsible for partnering with multiple departments to improve merchandising and execution in Golf Town stores. This position requires great…
Added 3 hours ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
…kitchens, pantries, supplies, etc. In addition, works with the Coordinator - Hospitality, Site Manager or Integrated Accounts Manager in the execution of all internal and Client events.…
Added 3 hours ago
NC
Executive Coordinator
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 3 hours ago
PH
Clinical Trials Nurse Coordinator, Research Clinical Trials - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Full-time
Clinical Trials Nurse Coordinator, Research Clinical Trials
Added 3 hours ago
TO
Engineering Manager
Town of Pelham
Fonthill, ON
- Full-time
…including coordination with the Town’s GIS and Asset Management…
Added 3 hours ago
H
Service Coordinator, Security
Houle
Calgary, AB
- Full-time
We are recruiting for a Service Coordinator to join our Security Technology team in our Victoria or Burnaby office.
Added 3 hours ago
E
Customer Order Coordinator
evertz.io
Burlington, ON
- Internship
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 3 hours ago
A
Assessment Coordinator
Altis
Richmond, BC
- $23 to $25 CAD / hour
- Contract
…thoughtful, evidence-based decisions? We're looking for a Assessment Coordinator to join a public sector organization supporting professional certification and assessment processes across…
Added 3 hours ago
RD
FireSmart Coordinator
Regional District of Kitimat-Stikine
Canada
- Full-time
The Regional District of Kitimat-Stikine is pleased to announce they are searching for a Temporary full-time FireSmart Coordinator to join their dedicated team. This position offers a…
Added 3 hours ago
CH
Coordinator, Guest Logistics
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for…

Altea Healthcare

Technical Support Coordinator

Burnaby, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Technical Support Coordinator

Company: Aarista/Altea Healthcare IT

Location: Burnaby, BC. Hybrid

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform across an extended weekly schedules. This is a mid-level role well suited for someone who can investigate and resolve technical issues independently, takes ownership of their ticket queue, and communicates clearly with both customers and internal teams.

You will serve as the primary support contact on weekends, meaning the ability to troubleshoot and make judgment calls without immediate team backup is essential. During the week, you will work closely with our product and engineering teams to investigate issues, log bugs, and manage ongoing technical cases from triage through to resolution. You will also play a foundational role in shaping how support operates at Aarista - owning the end-to-end support workflow and building the process documentation and playbooks that our growing support team will rely on.

Responsibilities

Monitor, triage, and manage incoming Freshdesk tickets, ensuring timely acknowledgement, accurate prioritization, and appropriate routing.
Independently investigate and troubleshoot user-reported issues - reproduce behaviors, isolate root causes, and document findings clearly.
Identify whether issues stem from user behavior, configuration, or platform defects, and escalate with full context when engineering involvement is required.
Log confirmed bugs in the issue tracker with detailed reproduction steps, environment information, and supporting evidence.
Track recurring and ongoing technical issues, maintaining a running log of open cases and their current status.
Follow up with engineering on logged bugs to ensure resolution progress and communicate updates to affected customers.
Provide weekend coverage as the sole support contact - assess urgency, respond to critical issues independently, and escalate P1 situations per defined criteria.
Collaborate with product managers and engineers during the week by providing clear ticket notes, logs, and reproduction steps.
Identify patterns across tickets that may indicate systemic issues or opportunities for product or workflow improvement.
Own and continuously improve the end-to-end support workflow process - from ticket intake through escalation, resolution, and closure - ensuring consistency and clarity at every stage.
Create and maintain process documentation covering support workflows, escalation paths, triage criteria, and standard operating procedures for both current and future team members.
Maintain and contribute to internal knowledge base articles, troubleshooting guides, and customer-facing support documentation.

Requirements

Demonstrated ability to troubleshoot technical issues independently, including in situations where immediate team support is not available.
Experience with Freshdesk or a comparable ticketing/helpdesk platform.
A structured, methodical approach to problem-solving - able to reproduce issues, isolate variables, and document findings for both technical and non-technical audiences.
Demonstrated ability to document and formalize processes - comfortable taking an informal or undocumented workflow and turning it into a clear, repeatable, written procedure.
Excellent written and verbal communication skills - able to manage customer expectations clearly and professionally under pressure.
Strong organizational skills and ability to manage multiple open tickets and competing priorities without close supervision.
Positive, team-oriented attitude with a high degree of self-motivation.

Nice to Have

Familiarity with SaaS environments or healthcare/clinical software.
Experience with EHR/EMR systems, clinical workflows, or healthcare operations.
Basic knowledge of SQL, APIs, or software debugging concepts.
Familiarity with web browser developer tools (Console, Network tab) for front-end diagnostics.
Exposure to QA processes, product development lifecycles, or user acceptance testing.
Experience with scripting, automation tools, or internal tooling (e.g., Python, Power Automate, Airtable).

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More about this job

Responsibilities

Manage and troubleshoot support tickets from intake through resolution, including independent weekend coverage, bug reporting, customer updates, and coordination with product and engineering teams. Own and improve support workflows, escalation procedures, process documentation, and internal and customer-facing knowledge resources.

Requirements

Candidates should be able to independently investigate technical issues, use a ticketing platform, document findings and repeatable processes, and communicate clearly with customers and internal teams. Strong organization, methodical problem-solving, and self-direction are required; SaaS, healthcare software, EHR/EMR, SQL, APIs, debugging, QA, or automation experience is an asset.

Skills

Technical Troubleshooting
Ticket Triage
Freshdesk
Root Cause Analysis
Issue Reproduction
Bug Reporting
Process Documentation
Customer Communication
Escalation Management
Case Management
Knowledge Base Maintenance
EHR/EMR Systems
SQL
APIs
Browser Developer Tools
Quality Assurance

Visa sponsorship

Not detected in the job text

Keywords

Freshdesk
EHR
EMR
SaaS
Healthcare Software
Clinical Workflows
Ticket Triage
Technical Support
Troubleshooting
Root Cause Analysis
Issue Reproduction
Bug Reporting
Issue Tracker
Escalation Management
P1 Incidents
Process Documentation
Standard Operating Procedures
Knowledge Base
Customer Support
Product Management
Engineering Collaboration
SQL
APIs
Browser Developer Tools
Console
Network Tab
Quality Assurance
User Acceptance Testing
Python
Power Automate

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