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Added 2 mins ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…department. As an employee of SIIT, positively promote and create an environment that demonstrates SIIT's vision, mission and…
Added 2 mins ago
MD
Appeals Officer - Revenue Tax Specialist Senior/Principal
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 16 mins ago
Education Coordinator
Stratford Festival
Stratford, ON
The Education Coordinator is responsible for coordinating the delivery of selected Education programs, primarily those serving students and teachers in school settings. Reporting to the…
Added 16 mins ago
Health Program Instructor
Abilities Centre
Whitby, ON
Reporting to the Senior Coordinator, Post-Rehabilitation, the primary responsibility of the Health Program Instructor will be to implement group exercise classes and disseminate education…
Added 46 mins ago
FH
Registered Nurse, Cardiac Services - Interventional Cardiology - Cardiac Cath Lab - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…including Physicians, Licensed Practical Nurses, Patient Care Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution of…
Added 46 mins ago
FH
Registered Nurse, Cardiac Services - Interventional Cardiology - Cardiac Cath Lab - Royal Columbian Hospital
Fraser Health Authority
New Westminster, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…including Physicians, Licensed Practical Nurses, Patient Care Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution of…
Added 46 mins ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
Convergint is looking for a team-oriented, results-driven, Project Coordinator to join our amazing Capital Projects team in our Halifax location. As the Project Coordinator, you will be…
Added 46 mins ago
C
Service Coordinator - Security Systems
Convergint
Dartmouth, NS
- Full-time
Job Description: Convergint is currently recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Halifax, NS. The Service Coordinator answers,…
Added 46 mins ago
C
Field Technical Lead - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…of work as required by the contract. Works with the Project Coordinator to prepare project installation plan and implement job…
Added 46 mins ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
…Regulations, Landlord and Tenant Act, CSA Standards, Ministry of Environment guidelines, and standards for steel, concrete, masonry, timber, electrical, and mechanical…
Added 46 mins ago
Health Care Aide - Get - A - Way Club
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction and supervision of the Manager of the Get Away Club and in collaboration with the Recreation Coordinator provides supportive care to participants and performs a variety…
Added 46 mins ago
Material Management Technician
Winnipeg Regional Health Authority
Brandon, MB
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 46 mins ago
Resource Coordinator
Winnipeg Regional Health Authority
Winnipeg, MB
Previous experience supervising staff, preferably in a unionized environment, is required.
Added 46 mins ago
Hospital Based Case Coordinator (N3)
Winnipeg Regional Health Authority
Winnipeg, MB
…mission, vision and values of the WRHA, the Hospital Based Case Coordinator (HBCC) receives referrals and conducts assessments to determine eligibility for Home Care program supports. The…
Added 1 hour ago
1
Treatment Coordinator-Babin Dentistry, Victoria
123Dentist
Victoria, BC
- $28 to $35 CAD / hour
- Full-time
Collaborative team and environment to help you succeed as a Treatment Coordinator Working at clinic name, you will experience a team-oriented environment as it is a massive part of who we…
Added 1 hour ago
TA
Human Resources Coordinator
Touchwood Agency Tribal Council
Punnichy, SK
- Full-time
…informed practices. Employees can expect a community-focused environment with opportunities to make a meaningful…
Added 1 hour ago
1
M&A Integrations Coordinator
123Dentist
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
Reporting to the Manager, M&A Integrations, the M&A Integrations Coordinator plays a key role in supporting the onboarding and transition of newly acquired dental practices across Canada.
Added 1 hour ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Work Experience: Minimum of two years of clinical research experience in an academic environment and/or a clinical research organization is required. Experience working with underserved…
Added 1 hour ago
1
Hygiene Coordinator-Playfair Dental Centre, Orangeville 12890
123Dentist
Orangeville, ON
- $27 to $29 CAD / hour
- Full-time
Collaborative team and environment to help you succeed as a Hygiene Coordinator. Working at Playfair Dental Centre, you will experience a team-oriented environment as it is a massive part…
Added 1 hour ago
AS
Software Project Coordinator
Apex Systems
Concord, ON
- $27 USD / hour
- Contract
We’re seeking an organized, self-directed coordinator to support several small software projects across product development, quality, process improvement, and product obsolescence. You’ll…
Added 1 hour ago
A
Ingénieur Industriel
Actalent
Laval, QC
- $45 to $60 CAD / hour
- Contract
Job Title: Industrial Engineering Coordinator
Added 1 hour ago
KD
HR Generalist
Kratos Defense and Security Solutions
Whitby, ON
- Full-time
…organization's success. Reporting to the HR Manager, the HR Coordinator is expected to bring comprehensive knowledge of HR practices, employment legislation, and reporting compliance…
Added 1 hour ago
IH
Payroll Specialist
Impact HR
AB · Edmonton, AB
- Full-time
…This is an opportunity to join a hands-on, entrepreneurial environment where initiative is valued, ideas are welcomed, and individual contributions make a meaningful…
Added 1 hour ago
YO
YPHD Programmer
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Part-time
Reporting to the Site Coordinator, the YPHD Programmer is responsible for delivering high-quality programming that creates a safe, inclusive, engaging, and nurturing environment where…
Added 2 hours ago
EI
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab Inc.
Calgary, AB
- Full-time
CoolIT is seeking an IT Operations & Procurement Coordinator for a six-month full-time contract supporting day-to-day IT operations, technology procurement, equipment coordination, and IT…

Altea Healthcare

Technical Support Coordinator

Burnaby, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Technical Support Coordinator

Company: Aarista/Altea Healthcare IT

Location: Burnaby, BC. Hybrid

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform across an extended weekly schedules. This is a mid-level role well suited for someone who can investigate and resolve technical issues independently, takes ownership of their ticket queue, and communicates clearly with both customers and internal teams.

You will serve as the primary support contact on weekends, meaning the ability to troubleshoot and make judgment calls without immediate team backup is essential. During the week, you will work closely with our product and engineering teams to investigate issues, log bugs, and manage ongoing technical cases from triage through to resolution. You will also play a foundational role in shaping how support operates at Aarista - owning the end-to-end support workflow and building the process documentation and playbooks that our growing support team will rely on.

Responsibilities

Monitor, triage, and manage incoming Freshdesk tickets, ensuring timely acknowledgement, accurate prioritization, and appropriate routing.
Independently investigate and troubleshoot user-reported issues - reproduce behaviors, isolate root causes, and document findings clearly.
Identify whether issues stem from user behavior, configuration, or platform defects, and escalate with full context when engineering involvement is required.
Log confirmed bugs in the issue tracker with detailed reproduction steps, environment information, and supporting evidence.
Track recurring and ongoing technical issues, maintaining a running log of open cases and their current status.
Follow up with engineering on logged bugs to ensure resolution progress and communicate updates to affected customers.
Provide weekend coverage as the sole support contact - assess urgency, respond to critical issues independently, and escalate P1 situations per defined criteria.
Collaborate with product managers and engineers during the week by providing clear ticket notes, logs, and reproduction steps.
Identify patterns across tickets that may indicate systemic issues or opportunities for product or workflow improvement.
Own and continuously improve the end-to-end support workflow process - from ticket intake through escalation, resolution, and closure - ensuring consistency and clarity at every stage.
Create and maintain process documentation covering support workflows, escalation paths, triage criteria, and standard operating procedures for both current and future team members.
Maintain and contribute to internal knowledge base articles, troubleshooting guides, and customer-facing support documentation.

Requirements

Demonstrated ability to troubleshoot technical issues independently, including in situations where immediate team support is not available.
Experience with Freshdesk or a comparable ticketing/helpdesk platform.
A structured, methodical approach to problem-solving - able to reproduce issues, isolate variables, and document findings for both technical and non-technical audiences.
Demonstrated ability to document and formalize processes - comfortable taking an informal or undocumented workflow and turning it into a clear, repeatable, written procedure.
Excellent written and verbal communication skills - able to manage customer expectations clearly and professionally under pressure.
Strong organizational skills and ability to manage multiple open tickets and competing priorities without close supervision.
Positive, team-oriented attitude with a high degree of self-motivation.

Nice to Have

Familiarity with SaaS environments or healthcare/clinical software.
Experience with EHR/EMR systems, clinical workflows, or healthcare operations.
Basic knowledge of SQL, APIs, or software debugging concepts.
Familiarity with web browser developer tools (Console, Network tab) for front-end diagnostics.
Exposure to QA processes, product development lifecycles, or user acceptance testing.
Experience with scripting, automation tools, or internal tooling (e.g., Python, Power Automate, Airtable).

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More about this job

Responsibilities

Manage and troubleshoot support tickets from intake through resolution, including independent weekend coverage, bug reporting, customer updates, and coordination with product and engineering teams. Own and improve support workflows, escalation procedures, process documentation, and internal and customer-facing knowledge resources.

Requirements

Candidates should be able to independently investigate technical issues, use a ticketing platform, document findings and repeatable processes, and communicate clearly with customers and internal teams. Strong organization, methodical problem-solving, and self-direction are required; SaaS, healthcare software, EHR/EMR, SQL, APIs, debugging, QA, or automation experience is an asset.

Skills

Technical Troubleshooting
Ticket Triage
Freshdesk
Root Cause Analysis
Issue Reproduction
Bug Reporting
Process Documentation
Customer Communication
Escalation Management
Case Management
Knowledge Base Maintenance
EHR/EMR Systems
SQL
APIs
Browser Developer Tools
Quality Assurance

Visa sponsorship

Not detected in the job text

Keywords

Freshdesk
EHR
EMR
SaaS
Healthcare Software
Clinical Workflows
Ticket Triage
Technical Support
Troubleshooting
Root Cause Analysis
Issue Reproduction
Bug Reporting
Issue Tracker
Escalation Management
P1 Incidents
Process Documentation
Standard Operating Procedures
Knowledge Base
Customer Support
Product Management
Engineering Collaboration
SQL
APIs
Browser Developer Tools
Console
Network Tab
Quality Assurance
User Acceptance Testing
Python
Power Automate

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