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Added 25 mins ago
AC
Shipping Clerk
Aston Carter
AB · Edmonton, Alberta
- $23 to $25 CAD / hour
- Contract
Our client is seeking a Shipping & Receiving Coordinator to join their team in a fast-paced industrial environment. This position is responsible for coordinating inbound and outbound…
Added 41 mins ago
DR
Systems Support Coordinator
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
Reporting to the Supervisor, Service Delivery The System Support Coordinator will:
Added 1 hour ago
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Administrative Coordinator/Program Coordinator
IICRC
Fort McMurray, AB
- Full-time
…throughout the United States and Canada. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider, but to restore…
Added 2 hours ago
R
Senior On-Site Service Specialist, Hospitality
Ricoh
Montreal, QC
- Full-time
…consistent and high-quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services. Sets up and breaks down conference rooms…
Added 2 hours ago
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Service Coordinator, Security
Houle
Calgary, AB
- Full-time
We are recruiting for a Service Coordinator to join our Security Technology team in our Victoria or Burnaby office.
Added 2 hours ago
E
Customer Order Coordinator
evertz.io
Burlington, ON
- Internship
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 2 hours ago
A
Assessment Coordinator
Altis
Richmond, BC
- $23 to $25 CAD / hour
- Contract
…thoughtful, evidence-based decisions? We're looking for a Assessment Coordinator to join a public sector organization supporting professional certification and assessment processes across…
Added 2 hours ago
CH
Coordinator, Guest Logistics
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
Experience with high-end or luxury customer service, preferred.
Added 2 hours ago
V
Freelance In-Person Event Specialist - Toronto, Canada
Visit.org
Toronto, ON
- Temporary
You love building relationships with customers and enjoy customer service
Added 3 hours ago
CH
Transfer Coordinator, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…and safety-related tasks, as well as logistics management and customer…
Added 3 hours ago
NP
Technician, Niagara Takes Flight
Niagara Parks Commission
Niagara Falls, ON
- $27.44 to $33.74 CAD / hour
- Full-time
Provides quality customer service that meets NPC standards.
Added 3 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
Minimum of 1 year experience working in a mail room, copy centre or customer service
Added 3 hours ago
CA
Junior Project Coordinator
Centurion Associates Inc
Toronto, ON
- Full-time
A passion for excellence in customer service delivery;
Added 3 hours ago
SH
Sales and Events Coordinator | Contract | The Westley Calgary
Silver Hotel Group
Calgary, AB
- Contract
Provide friendly, attentive, and timely customer service, taking ownership of requests through resolution and coordinating with the appropriate hotel departments as needed.
Added 3 hours ago
HR
Sr Sales and Operations Coordinator
Herc Rentals
Edmonton, AB
- Full-time
…businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian…
Added 3 hours ago
TP
Parts Counter Person
T&T Power Group
Fort St. John, BC
- $65,000 to $75,000 USD / year
- Full-time
T&T Power Group is disrupting the power industry with an elite service and production team, an exceptional workplace culture, and an unwavering focus on customer satisfaction. Clients…
Added 3 hours ago
T
Senior Wealth Operations Officer Prefered Candidate
TD
Toronto, ON
- Full-time
…guidelines / procedures while adhering to formal or informal Service Level Agreement(s)…
Added 3 hours ago
C
Global HR Coordinator - Payments / Cross Border
Corpay
Toronto, ON
- Full-time
Ensuring a high level of customer service in all employee interactions, escalating issues when appropriate.
Added 3 hours ago
C
Project Coordinator
CATALIS
AB · Edmonton, AB
- Full-time
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal…
Added 3 hours ago
MN
Indigenous Client Relations Liaison
Mi'kmaw Native Friendship Centre
Halifax, NS
- Part-time
Experience in customer service and/or strong communication skills considered an asset.
Added 3 hours ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 4 hours ago
BC
Painter's Helper
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Excellent customer service and communication skills
Added 4 hours ago
AI
Procurement Support Coordinator
American Iron & Metal (AIM)
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 4 hours ago
AH
Technical Support Coordinator
Altea Healthcare
Burnaby, BC
- $55,000 to $65,000 CAD / year
- Full-time
We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform across an extended weekly…
Added 4 hours ago
DM
Office Coordinator (12 Month Contract)
Disability Management Institute
Surrey, BC
- Contract
Strong client-focused customer service skills.

Altea Healthcare

Technical Support Coordinator

Burnaby, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Title: Technical Support Coordinator

Company: Aarista/Altea Healthcare IT

Location: Burnaby, BC. Hybrid

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform across an extended weekly schedules. This is a mid-level role well suited for someone who can investigate and resolve technical issues independently, takes ownership of their ticket queue, and communicates clearly with both customers and internal teams.

You will serve as the primary support contact on weekends, meaning the ability to troubleshoot and make judgment calls without immediate team backup is essential. During the week, you will work closely with our product and engineering teams to investigate issues, log bugs, and manage ongoing technical cases from triage through to resolution. You will also play a foundational role in shaping how support operates at Aarista - owning the end-to-end support workflow and building the process documentation and playbooks that our growing support team will rely on.

Responsibilities

Monitor, triage, and manage incoming Freshdesk tickets, ensuring timely acknowledgement, accurate prioritization, and appropriate routing.
Independently investigate and troubleshoot user-reported issues - reproduce behaviors, isolate root causes, and document findings clearly.
Identify whether issues stem from user behavior, configuration, or platform defects, and escalate with full context when engineering involvement is required.
Log confirmed bugs in the issue tracker with detailed reproduction steps, environment information, and supporting evidence.
Track recurring and ongoing technical issues, maintaining a running log of open cases and their current status.
Follow up with engineering on logged bugs to ensure resolution progress and communicate updates to affected customers.
Provide weekend coverage as the sole support contact - assess urgency, respond to critical issues independently, and escalate P1 situations per defined criteria.
Collaborate with product managers and engineers during the week by providing clear ticket notes, logs, and reproduction steps.
Identify patterns across tickets that may indicate systemic issues or opportunities for product or workflow improvement.
Own and continuously improve the end-to-end support workflow process - from ticket intake through escalation, resolution, and closure - ensuring consistency and clarity at every stage.
Create and maintain process documentation covering support workflows, escalation paths, triage criteria, and standard operating procedures for both current and future team members.
Maintain and contribute to internal knowledge base articles, troubleshooting guides, and customer-facing support documentation.

Requirements

Demonstrated ability to troubleshoot technical issues independently, including in situations where immediate team support is not available.
Experience with Freshdesk or a comparable ticketing/helpdesk platform.
A structured, methodical approach to problem-solving - able to reproduce issues, isolate variables, and document findings for both technical and non-technical audiences.
Demonstrated ability to document and formalize processes - comfortable taking an informal or undocumented workflow and turning it into a clear, repeatable, written procedure.
Excellent written and verbal communication skills - able to manage customer expectations clearly and professionally under pressure.
Strong organizational skills and ability to manage multiple open tickets and competing priorities without close supervision.
Positive, team-oriented attitude with a high degree of self-motivation.

Nice to Have

Familiarity with SaaS environments or healthcare/clinical software.
Experience with EHR/EMR systems, clinical workflows, or healthcare operations.
Basic knowledge of SQL, APIs, or software debugging concepts.
Familiarity with web browser developer tools (Console, Network tab) for front-end diagnostics.
Exposure to QA processes, product development lifecycles, or user acceptance testing.
Experience with scripting, automation tools, or internal tooling (e.g., Python, Power Automate, Airtable).

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More about this job

Responsibilities

Manage and troubleshoot support tickets from intake through resolution, including independent weekend coverage, bug reporting, customer updates, and coordination with product and engineering teams. Own and improve support workflows, escalation procedures, process documentation, and internal and customer-facing knowledge resources.

Requirements

Candidates should be able to independently investigate technical issues, use a ticketing platform, document findings and repeatable processes, and communicate clearly with customers and internal teams. Strong organization, methodical problem-solving, and self-direction are required; SaaS, healthcare software, EHR/EMR, SQL, APIs, debugging, QA, or automation experience is an asset.

Skills

Technical Troubleshooting
Ticket Triage
Freshdesk
Root Cause Analysis
Issue Reproduction
Bug Reporting
Process Documentation
Customer Communication
Escalation Management
Case Management
Knowledge Base Maintenance
EHR/EMR Systems
SQL
APIs
Browser Developer Tools
Quality Assurance

Visa sponsorship

Not detected in the job text

Keywords

Freshdesk
EHR
EMR
SaaS
Healthcare Software
Clinical Workflows
Ticket Triage
Technical Support
Troubleshooting
Root Cause Analysis
Issue Reproduction
Bug Reporting
Issue Tracker
Escalation Management
P1 Incidents
Process Documentation
Standard Operating Procedures
Knowledge Base
Customer Support
Product Management
Engineering Collaboration
SQL
APIs
Browser Developer Tools
Console
Network Tab
Quality Assurance
User Acceptance Testing
Python
Power Automate

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