Jobs in Canada

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Added 14 hours ago
PC
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
- Full-time
Build AI agents and automation using Agentforce, Apex, Flows, and Einstein GPT - integrating large language models with Salesforce data
Added 14 hours ago
AI
QA Automation Engineer – Python, Playwright & SQL
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Senior QA Automation Engineer – Python, Playwright & SQL
Added 14 hours ago
A
Senior Software Applications Developer
Autodesk
Toronto, ON
- Full-time
Experience with scripting and automation using Python, Bash, or similar technologies
Added 14 hours ago
CI
Senior Automation & Performance Test Engineer - Contract
Compugen Inc
Toronto, ON
- Contract
Strong experience with automation tools and frameworks such as Selenium WebDriver, Python/PyTest, REST Assured, and ReadyAPI.
Added 15 hours ago
RI
Laser Designer
RANOVUS Inc.
Ottawa, ON
- Other
Build and maintain Python tools for simulation automation, parameter sweeps and data analysis, versioned and reviewed in Git.
Added 15 hours ago
V
Software Engineer
Virtusa
Toronto, ON
- Full-time
SDET Primary Skills Testing tools (Selenium, Parasoft, DB testing), Robot framework Secondary Skills C#, Python, Java JD 6 + years of Automation Testing tools (Selenium, ParaSoft, DB…
Added 15 hours ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 15 hours ago
AH
Technical Support Coordinator
Altea Healthcare
Burnaby, BC
- $55,000 to $65,000 CAD / year
- Full-time
Experience with scripting, automation tools, or internal tooling such as Python, Power Automate, or Airtable.
Added 15 hours ago
SS
Maximo Technical Consultant
Simple Staffing
Remote, Canada
- $70,000 to $140,000 CAD / year
- Full-time
- Remote
Must possess strong communication skills & the ability to work well in a project team environment · Must have prior strong project team experience with multiple successful Maximo project implementations
Added 15 hours ago
RB
Senior Manager, Business Intelligence & Reporting
Royal Bank of Canada
Toronto, ON
- Full-time
Working knowledge of Python for data manipulation or automation
Added 15 hours ago
JG
Senior FinOps Engineer / Cloud Cost Optimization Lead
J&M Group
Toronto, ON
- Full-time
Strong Python, SQL, Terraform and infrastructure automation skills.
Added 15 hours ago
NV
Senior System Administrator (ID#5609)
New Value Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
Strong Bash and Python scripting and automation capabilities.
Added 16 hours ago
R
Senior Site Reliability Engineer
RBC
Toronto, ON · Calgary, AB
- Full-time
…journey. This role offers the chance to drive innovation, align with our business partners and industry changes, and build excellence in skills and capabilities. In this role you will…
Added 16 hours ago
Spécialiste du support Azure / Azure Support Specialist
mthree
Montreal, QC
Avoir une expérience pratique du développement et de l’analyse de code en Python et Java.
Added 16 hours ago
B
Senior Cybersecurity Operations Analyst
BRP
Valcourt, QC
- Full-time
Proficiency in automation, scripting, python.
Added 16 hours ago
R
Senior Manager, Business Intelligence & Reporting
RBC
Toronto, ON
- Full-time
Working knowledge of Python for data manipulation or automation
Added 16 hours ago
K
Senior Manager, Data Platform(s) Architect, Data & AI
KPMG
Montreal, QC
- Full-time
…develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 16 hours ago
M
Spécialiste du support Azure / Azure Support Specialist
mthree
Montreal, QC
- $70,000 to $92,000 CAD / year
- Full-time
Avoir une expérience pratique du développement et de l’analyse de code en Python et Java.
Added 16 hours ago
KR
Automation Engineer
KTek Resourcing
Montreal, QC
- Contract
We are seeking an experienced Senior Automation Engineer with strong expertise in Python development, UNIX/Linux scripting, and software deployment automation. The candidate will design,…
Added 16 hours ago
ES
DevOps Lead Specialist
Energy Security Technical Advisory Committee (E-STAC)
Ottawa, ON
- Full-time
Location: Ottawa, Ontario (Hybrid: 4 days in office) · QUALIFICATIONS - MUST HAVE
Added 17 hours ago
E
Senior AI Engineer. Innovation and R&D
Equinix
Toronto, ON
- Full-time
Proficiency in Python and PyTorch, and with Hugging Face tooling
Added 17 hours ago
TA
Manager, Group Revenue Management
Transat AT
Montreal, QC
- Full-time
Proficiency with business intelligence and data visualization tools, including Power BI. Knowledge of SQL, Python, R, or other data analysis languages is an asset.
Added 17 hours ago
P
Associate-Automation Developer
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Automation Developer, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 17 hours ago
T
Business Insights Analyst II - AI Accelerator
TD
Toronto, ON · Montreal, QC
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 17 hours ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Altea Healthcare

Technical Support Coordinator

Burnaby, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Title: Technical Support Coordinator

Company: Aarista/Altea Healthcare IT

Location: Burnaby, BC. Hybrid

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform.

This is a mid-level role suited for someone who can independently investigate and resolve technical issues, take ownership of their ticket queue, and communicate effectively with customers and internal teams.

You will manage incoming support requests, troubleshoot technical issues, and work closely with our Product and Engineering teams to investigate platform-related concerns, document bugs, and manage technical cases from initial triage through resolution.

You will also play an important role in developing and improving Aarista's support operations by establishing structured workflows, maintaining process documentation, and creating troubleshooting guides and playbooks that support a consistent and scalable support function.

Responsibilities

Monitor, triage, and manage incoming Freshdesk tickets, ensuring timely acknowledgement, accurate prioritization, and appropriate routing.
Independently investigate and troubleshoot user-reported issues by reproducing behaviors, isolating potential root causes, and documenting findings.
Determine whether reported issues are related to user behavior, system configuration, or platform defects, and escalate technical issues when engineering involvement is required.
Log confirmed bugs in the issue tracker with detailed reproduction steps, environment information, and supporting evidence.
Track recurring and ongoing technical issues, maintaining accurate records of open cases, investigation progress, and resolution status.
Follow up with Engineering on reported bugs to monitor resolution progress and provide timely updates to affected customers.
Collaborate with Product Managers and Engineers by providing clear ticket notes, technical findings, logs, and reproducible steps.
Identify recurring patterns across support tickets that may indicate systemic issues or opportunities for product and workflow improvements.
Take ownership of the end-to-end support workflow, from ticket intake and triage through escalation, resolution, and closure.
Identify opportunities to improve support processes, response times, and overall customer experience.
Create and maintain process documentation covering support workflows, escalation procedures, triage criteria, and standard operating procedures.
Develop and maintain internal knowledge base articles, troubleshooting guides, and customer-facing support documentation.

Requirements

Demonstrated ability to independently troubleshoot and resolve technical issues with minimal supervision.
Experience using Freshdesk or a comparable ticketing/helpdesk platform.
Strong problem-solving skills, including the ability to reproduce technical issues, isolate variables, and document findings for technical and non-technical audiences.
Experience documenting and formalizing processes, including the ability to turn informal workflows into clear, repeatable procedures.
Excellent written and verbal communication skills, with the ability to manage customer expectations clearly and professionally.
Strong organizational skills and the ability to manage multiple support tickets, competing priorities, and follow-ups effectively.
Ability to work collaboratively with cross-functional teams, particularly Product and Engineering.
A proactive, team-oriented attitude with a high degree of accountability and self-motivation.

Nice to Have

Familiarity with SaaS environments or healthcare/clinical software.
Experience with EHR/EMR systems, clinical workflows, or healthcare operations.
Basic knowledge of SQL, APIs, or software debugging concepts.
Familiarity with web browser developer tools, including the Console and Network tabs, for front-end diagnostics.
Exposure to QA processes, product development lifecycles, or user acceptance testing.
Experience with scripting, automation tools, or internal tooling such as Python, Power Automate, or Airtable.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage support tickets from intake and triage through investigation, escalation, resolution, and closure, including reproducing issues and documenting confirmed bugs for Engineering. Improve support operations by tracking recurring issues, coordinating with Product and Engineering, and creating workflows, procedures, troubleshooting guides, and knowledge base content.

Requirements

The role requires independent technical troubleshooting, experience with a helpdesk platform, strong problem-solving and documentation skills, and the ability to manage multiple tickets and customer expectations. Candidates should communicate effectively and collaborate with Product and Engineering; familiarity with SaaS or healthcare software, EHR/EMR systems, SQL, APIs, browser developer tools, QA, or automation is an asset.

Skills

Technical Troubleshooting
Ticket Triage
Freshdesk
Root Cause Analysis
Bug Documentation
Process Documentation
Customer Communication
Case Management
Cross-Functional Collaboration
Knowledge Base Development
EHR/EMR Systems
SQL
APIs
Browser Developer Tools
QA Processes
Scripting and Automation

Visa sponsorship

Not detected in the job text

Keywords

Freshdesk
EHR
EMR
Healthcare IT
SaaS
Technical Support
Ticket Triage
Troubleshooting
Root Cause Analysis
Bug Tracking
Issue Tracker
Engineering Escalation
Product Management
Process Documentation
Standard Operating Procedures
Knowledge Base
Customer Support
SQL
APIs
Browser Developer Tools
Console
Network Tab
Quality Assurance
User Acceptance Testing
Python
Power Automate
Airtable

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Work requirements

Jobs in Canada