Jobs in Canada

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Added 1 min ago
H
Category Coordinator
Heli-One
Richmond, BC
- Full-time
Applicants must have the legal right to work in Canada and meet any clearance requirements relevant to the role
Added 31 mins ago
EG
Logistics Coordinator - Materials Marketing
Emterra Group
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
As a Logistics Coordinator, you will play a crucial role in ensuring the uninterrupted movement of recycled materials (commodities) from our material recovery facilities to various end…
Added 46 mins ago
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Office Coordinator
Sixone
Burnaby, BC · Vancouver, BC
- Full-time
We are looking for a high-energy, super-organized Office Coordinator & Culture Ambassador to be the heartbeat of our workspace. This role is a perfect match for an enthusiastic new graduate…
Added 1 hour ago
NA
Waiting List Coordinator - Endoscopy
NHS Ayrshire & Arran
NS · Cape Breton, NS
- Part-time
…real difference to patient care? We are seeking a Waiting List Coordinator to join our Endoscopy Service based at New Victoria Hospital and Gartnavel General Hospital. Working within NHS…
Added 1 hour ago
NS
Waiting List Coordinator - Endoscopy
NHS Scotland
NS · Cape Breton, NS
- Full-time
…real difference to patient care? We are seeking a Waiting List Coordinator to join our Endoscopy Service based at New Victoria Hospital and Gartnavel General Hospital. Working within NHS…
Added 1 hour ago
GC
Production Coordinator - EA SPORTS™ NHL
Game Companies
Vancouver, BC
- Full-time
This position is hybrid and requires onsite presence in our EAV office three days per week
Added 1 hour ago
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Office Coordinator
Sixone
Burnaby, BC
- $50,000 to $61,000 CAD / year
- Full-time
We are looking for a high-energy, super-organized Office Coordinator & Culture Ambassador to be the heartbeat of our workspace. This role is a perfect match for an enthusiastic new graduate…
Added 1 hour ago
E
Procurement Operations Coordinator
Ericsson
Ottawa, ON
- Full-time
Collaborate with Project Managers, Program Managers, Trade Compliance, Strategic Sourcing, Accounts Payable, and internal or external vendors
Added 1 hour ago
MG
Clinical Research Coordinator
Michael Garron Hospital
Toronto, ON
- Full-time
Society of Clinical Research Associates (SOCRA) certification required
Added 2 hours ago
TR
Service Coordinator
The Radius Group
Calgary, AB
- Full-time
The Service Coordinator will join our Radius Security Division in our Calgary Office, playing a crucial role in the seamless installation and maintenance of our systems. This position is…
Added 2 hours ago
CC
Safety Coordinator
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…job-related knowledge, role complexity, skills, experience, and internal…
Added 2 hours ago
WS
Production Coordinator (Episodic)
WildBrain Studios
Vancouver, BC
- Full-time
WildBrain Studios is looking for a Production Coordinator to join our team!
Added 3 hours ago
A
Port Operations Coordinator
Archipelago
Prince Rupert, BC
- Full-time
…supporting a busy team? Archipelago is seeking a Port Operations Coordinator to support the reliable delivery of our fisheries monitoring programs in Prince Rupert, Port Edward, and the…
Added 3 hours ago
BF
Coordonnateur, Programme de gestion des compétences / Coordinator, Skills Management Program
Bell Flight
Mirabel, QC
- Full-time
Added 3 hours ago
UO
Research Assistant
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $37.45 to $53.81 CAD / hour
- Full-time
This Research Coordinator will support for ongoing research conducted by Dr. Veena Sriram providing administrative support for projects focused on global health workforce policy, and…
Added 3 hours ago
PH
Intake Hub Specialist
ParaMed Home Health Care
Toronto, ON
- Full-time
Comfortable wearing multiple hats - part intake coordinator, part project manager, and part air traffic controller for referrals across districts - in an environment where processes and…
Added 3 hours ago
AC
Health And Safety Coordinator
Asco Construction Ltd
Ottawa, ON · Greater Ottawa Metropolitan Area
- $90,000 to $110,000 CAD / year
- Full-time
As our Senior Health & Safety Coordinator, you will play a vital role in fostering a proactive safety culture, protecting our people, and ensuring that our projects are delivered safely and…
Added 3 hours ago
AH
Technical Support Coordinator
Altea Healthcare
Burnaby, BC
- $55,000 to $65,000 CAD / year
- Full-time
We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform.
Added 3 hours ago
AL
Customer Care Coordinator
Air Liquide
Mississauga, ON
- Full-time
R10104553 Customer Care Coordinator (Open)


Added 3 hours ago
RB
Coordinator, Digital Marketing
Royal Bank of Canada
Toronto, ON
- Full-time
As the Marketing Coordinator within the Wealth Marketing Canada (WMC) web team, you will be the go-to executor for advisor website requests across the country. This is a hands-on,…
Added 4 hours ago
PT
Marketing Manager
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
…candidate does high-quality work themselves, directs one Marketing Coordinator, and manages external agencies for overflow and specialized…
Added 4 hours ago
AL
Customer Care Coordinator
Air Liquide
Mississauga, ON
- Full-time
R10104553 Customer Care Coordinator (Open) Location:
Added 4 hours ago
S
Credit/Recovery Coordinator
Sobeys
Whitby, ON
- Full-time
Day shift 7am-3pm
Added 4 hours ago
S
Human Resources Generalist
Sobeys
Mississauga, ON
- Full-time
Orientation support, immigration applications & inquiries, support for union EEs, performance management; out-placement coordinator (LHH contact); EE queries not supported by HR Service…
Added 4 hours ago
UO
Coordinator, OIPH Learning Health System
University of Calgary
Calgary, AB
- Full-time
The O' Brien Institute for Public Health in the Cumming School of Medicine invites applications for a Coordinator, OIPH Learning Health System. This Full-time Fixed Term position is for…

Altea Healthcare

Technical Support Coordinator

Burnaby, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Title: Technical Support Coordinator

Company: Aarista/Altea Healthcare IT

Location: Burnaby, BC. Hybrid

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform.

This is a mid-level role suited for someone who can independently investigate and resolve technical issues, take ownership of their ticket queue, and communicate effectively with customers and internal teams.

You will manage incoming support requests, troubleshoot technical issues, and work closely with our Product and Engineering teams to investigate platform-related concerns, document bugs, and manage technical cases from initial triage through resolution.

You will also play an important role in developing and improving Aarista's support operations by establishing structured workflows, maintaining process documentation, and creating troubleshooting guides and playbooks that support a consistent and scalable support function.

Responsibilities

Monitor, triage, and manage incoming Freshdesk tickets, ensuring timely acknowledgement, accurate prioritization, and appropriate routing.
Independently investigate and troubleshoot user-reported issues by reproducing behaviors, isolating potential root causes, and documenting findings.
Determine whether reported issues are related to user behavior, system configuration, or platform defects, and escalate technical issues when engineering involvement is required.
Log confirmed bugs in the issue tracker with detailed reproduction steps, environment information, and supporting evidence.
Track recurring and ongoing technical issues, maintaining accurate records of open cases, investigation progress, and resolution status.
Follow up with Engineering on reported bugs to monitor resolution progress and provide timely updates to affected customers.
Collaborate with Product Managers and Engineers by providing clear ticket notes, technical findings, logs, and reproducible steps.
Identify recurring patterns across support tickets that may indicate systemic issues or opportunities for product and workflow improvements.
Take ownership of the end-to-end support workflow, from ticket intake and triage through escalation, resolution, and closure.
Identify opportunities to improve support processes, response times, and overall customer experience.
Create and maintain process documentation covering support workflows, escalation procedures, triage criteria, and standard operating procedures.
Develop and maintain internal knowledge base articles, troubleshooting guides, and customer-facing support documentation.

Requirements

Demonstrated ability to independently troubleshoot and resolve technical issues with minimal supervision.
Experience using Freshdesk or a comparable ticketing/helpdesk platform.
Strong problem-solving skills, including the ability to reproduce technical issues, isolate variables, and document findings for technical and non-technical audiences.
Experience documenting and formalizing processes, including the ability to turn informal workflows into clear, repeatable procedures.
Excellent written and verbal communication skills, with the ability to manage customer expectations clearly and professionally.
Strong organizational skills and the ability to manage multiple support tickets, competing priorities, and follow-ups effectively.
Ability to work collaboratively with cross-functional teams, particularly Product and Engineering.
A proactive, team-oriented attitude with a high degree of accountability and self-motivation.

Nice to Have

Familiarity with SaaS environments or healthcare/clinical software.
Experience with EHR/EMR systems, clinical workflows, or healthcare operations.
Basic knowledge of SQL, APIs, or software debugging concepts.
Familiarity with web browser developer tools, including the Console and Network tabs, for front-end diagnostics.
Exposure to QA processes, product development lifecycles, or user acceptance testing.
Experience with scripting, automation tools, or internal tooling such as Python, Power Automate, or Airtable.

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More about this job

Responsibilities

Manage support tickets from intake and triage through investigation, escalation, resolution, and closure, including reproducing issues and documenting confirmed bugs for Engineering. Improve support operations by tracking recurring issues, coordinating with Product and Engineering, and creating workflows, procedures, troubleshooting guides, and knowledge base content.

Requirements

The role requires independent technical troubleshooting, experience with a helpdesk platform, strong problem-solving and documentation skills, and the ability to manage multiple tickets and customer expectations. Candidates should communicate effectively and collaborate with Product and Engineering; familiarity with SaaS or healthcare software, EHR/EMR systems, SQL, APIs, browser developer tools, QA, or automation is an asset.

Skills

Technical Troubleshooting
Ticket Triage
Freshdesk
Root Cause Analysis
Bug Documentation
Process Documentation
Customer Communication
Case Management
Cross-Functional Collaboration
Knowledge Base Development
EHR/EMR Systems
SQL
APIs
Browser Developer Tools
QA Processes
Scripting and Automation

Visa sponsorship

Not detected in the job text

Keywords

Freshdesk
EHR
EMR
Healthcare IT
SaaS
Technical Support
Ticket Triage
Troubleshooting
Root Cause Analysis
Bug Tracking
Issue Tracker
Engineering Escalation
Product Management
Process Documentation
Standard Operating Procedures
Knowledge Base
Customer Support
SQL
APIs
Browser Developer Tools
Console
Network Tab
Quality Assurance
User Acceptance Testing
Python
Power Automate
Airtable

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Work requirements

Jobs in Canada