Jobs in Canada

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Added 1 min ago
MN
Community Food Service Coordinator & Cook
Mi'kmaw Native Friendship Centre
Halifax, NS
- Full-time
Employment Opportunity – Community Food Service Coordinator & Cook
Added 1 min ago
A
Port Operations Coordinator
Archipelago
Prince Rupert, BC
- Full-time
Are you a practical, organized person who enjoys hands-on technical work and supporting a busy team? Archipelago is seeking a Port Operations Coordinator to support the reliable delivery of…
Added 2 mins ago
H
Client Service Coordinator
HairClub
Toronto, ON · North York, ON
- Full-time
We’re looking for a Client Service Coordinator to join a fun, fast paced team in the hair and personal care industry. This is not your typical front desk role. You’ll be part of the client…
Added 2 mins ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 17 mins ago
UO
Research Assistant
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $37.45 to $53.81 CAD / hour
- Full-time
The Research Coordinator is expected to work independently within the scope of this role, under the general guidance of Dr. Veena Sriram. Inappropriate judgment could impact the team’s…
Added 31 mins ago
TS
Marketing Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
…communicates with the market and tenants. This role combines team leadership with hands-on work. You’ll set priorities, manage the budget and coach your team while staying involved in…
Added 31 mins ago
PH
Intake Hub Specialist
ParaMed Home Health Care
Toronto, ON
- Full-time
Identify priority, complex, or unresolved intake and service coordination issues and escalate them to the appropriate leader or team.
Added 31 mins ago
AC
Health And Safety Coordinator
Asco Construction Ltd
Ottawa, ON · Greater Ottawa Metropolitan Area
- $90,000 to $110,000 CAD / year
- Full-time
As our Senior Health & Safety Coordinator, you will play a vital role in fostering a proactive safety culture, protecting our people, and ensuring that our projects are delivered safely and…
Added 31 mins ago
FF
Project Coordinator Co-op - Jan 2027 (8 or 12 months)
FPS Food Process Solutions Corporation
Richmond, BC
- Contract
We are seeking a motivated Project Coordinator (Co-op) to assist in the planning, execution, and delivery of projects, ensuring they meet scope, budget, and requirements. This is a valuable…
Added 31 mins ago
AH
Technical Support Coordinator
Altea Healthcare
Burnaby, BC
- $55,000 to $65,000 CAD / year
- Full-time
We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform.
Added 32 mins ago
AL
Customer Care Coordinator
Air Liquide
Mississauga, ON
- Full-time
R10104553 Customer Care Coordinator (Open)


Added 32 mins ago
S
Permits, Licences and Authorizations (PLA) Coordinator – Alto project / Cadence
SYSTRA
Montreal, QC
- Full-time
…consortium, is seeking a Permits, Licences and Authorizations (PLA) Coordinator to manage and coordinate a team of specialists in permits, licenses, and authorizations (PLA) in Quebec. The…
Added 47 mins ago
QC
Certified Health Care Aide
Qualicare, Calgary
Calgary, AB
- $20 to $23 CAD / hour
- Part-time
The Health Care Aide is a member of the home care team who works under the supervision of the Care Coordinator/Care Manager and performs various personal care services as necessary to meet…
Added 47 mins ago
RB
Coordinator, Digital Marketing
Royal Bank of Canada
Toronto, ON
- Full-time
As the Marketing Coordinator within the Wealth Marketing Canada (WMC) web team, you will be the go-to executor for advisor website requests across the country. This is a hands-on,…
Added 47 mins ago
TG
Shop Operations Coordinator
Total Group of Companies | Fire Solutions | Rescue | Medical | HSE
Red Deer, AB
- Full-time
Candidates must have: · Applicants must have all of the following to be considered:
Added 1 hour ago
AL
Customer Care Coordinator
Air Liquide
Mississauga, ON
- Full-time
R10104553 Customer Care Coordinator (Open) Location:
Added 1 hour ago
L
After-Hours Coordinator
LMSCL
Vancouver, BC
- Full-time
The After-Hours Coordinator is responsible for overseeing operations of residential programs. Schedule is Thursday to Sunday from 8pm to 6 am (10h/day - 40h/week).
Added 1 hour ago
DG
Payroll Coordinator
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Dilawri Group of Companies – BC Region is currently seeking a Payroll Coordinator to join our Regional Payroll team in British Columbia. Reporting to the Regional Payroll & Benefits…
Added 1 hour ago
UO
Coordinator, OIPH Learning Health System
University of Calgary
Calgary, AB
- Full-time
The O' Brien Institute for Public Health in the Cumming School of Medicine invites applications for a Coordinator, OIPH Learning Health System. This Full-time Fixed Term position is for…
Added 1 hour ago
CF
Soldier On Outreach Coordinator
Canadian Forces Morale and Welfare Services
Ottawa, ON
- Full-time
The successful candidate must live within the area of selection or be willing to relocate at their own expense
Added 1 hour ago
AA
Parts Coordinator (Guelph)
Assured Automotive
Guelph, ON
- Full-time
Valid driver’s license required
Added 1 hour ago
UM
Casting Production Coordinator
Ubisoft Montréal
Montreal, QC
- Full-time
Coordinate voice recording sessions, check availability with performers and agents, book performers and voice directors, and maintain team calendars and scheduling tools
Added 1 hour ago
Cook I - Casual
Covenant Care + Covenant Living
Calgary, AB
…and therapeutic items as required. As a member of the care team, and in accordance with Covenant Care’s Mission, Vision, and Values, the Cook I ensures all food handling and preparations…
Added 1 hour ago
Administrative Services Coordinator
The City of Fort Worth
Abbotsford, British Columbia
An Administrative Services Coordinator job is available with the City of Fort Worth Code Compliance Department. The Code Compliance Department seeks to make Fort Worth the most livable city…
Added 1 hour ago
R
Junior Specialist, Organizational Development & Engagement (Hybrid/Telework)
Radio-Canada
Ottawa, ON
- Full-time
This is a hybrid position combining remote work and office presence, based on two (flexible) days per week in the office · A full-time permanent position is currently available and can be based in one of our stations in Ottawa or Montreal

Altea Healthcare

Technical Support Coordinator

Burnaby, BC, Canada

$55,000 to $65,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Title: Technical Support Coordinator

Company: Aarista/Altea Healthcare IT

Location: Burnaby, BC. Hybrid

Salary: $55,000-$65,000 CAD depending on experience

Overview

We are looking for a resourceful and self-directed Technical Support Coordinator to join our support team and help ensure the smooth operation of our EHR platform.

This is a mid-level role suited for someone who can independently investigate and resolve technical issues, take ownership of their ticket queue, and communicate effectively with customers and internal teams.

You will manage incoming support requests, troubleshoot technical issues, and work closely with our Product and Engineering teams to investigate platform-related concerns, document bugs, and manage technical cases from initial triage through resolution.

You will also play an important role in developing and improving Aarista's support operations by establishing structured workflows, maintaining process documentation, and creating troubleshooting guides and playbooks that support a consistent and scalable support function.

Responsibilities

Monitor, triage, and manage incoming Freshdesk tickets, ensuring timely acknowledgement, accurate prioritization, and appropriate routing.
Independently investigate and troubleshoot user-reported issues by reproducing behaviors, isolating potential root causes, and documenting findings.
Determine whether reported issues are related to user behavior, system configuration, or platform defects, and escalate technical issues when engineering involvement is required.
Log confirmed bugs in the issue tracker with detailed reproduction steps, environment information, and supporting evidence.
Track recurring and ongoing technical issues, maintaining accurate records of open cases, investigation progress, and resolution status.
Follow up with Engineering on reported bugs to monitor resolution progress and provide timely updates to affected customers.
Collaborate with Product Managers and Engineers by providing clear ticket notes, technical findings, logs, and reproducible steps.
Identify recurring patterns across support tickets that may indicate systemic issues or opportunities for product and workflow improvements.
Take ownership of the end-to-end support workflow, from ticket intake and triage through escalation, resolution, and closure.
Identify opportunities to improve support processes, response times, and overall customer experience.
Create and maintain process documentation covering support workflows, escalation procedures, triage criteria, and standard operating procedures.
Develop and maintain internal knowledge base articles, troubleshooting guides, and customer-facing support documentation.

Requirements

Demonstrated ability to independently troubleshoot and resolve technical issues with minimal supervision.
Experience using Freshdesk or a comparable ticketing/helpdesk platform.
Strong problem-solving skills, including the ability to reproduce technical issues, isolate variables, and document findings for technical and non-technical audiences.
Experience documenting and formalizing processes, including the ability to turn informal workflows into clear, repeatable procedures.
Excellent written and verbal communication skills, with the ability to manage customer expectations clearly and professionally.
Strong organizational skills and the ability to manage multiple support tickets, competing priorities, and follow-ups effectively.
Ability to work collaboratively with cross-functional teams, particularly Product and Engineering.
A proactive, team-oriented attitude with a high degree of accountability and self-motivation.

Nice to Have

Familiarity with SaaS environments or healthcare/clinical software.
Experience with EHR/EMR systems, clinical workflows, or healthcare operations.
Basic knowledge of SQL, APIs, or software debugging concepts.
Familiarity with web browser developer tools, including the Console and Network tabs, for front-end diagnostics.
Exposure to QA processes, product development lifecycles, or user acceptance testing.
Experience with scripting, automation tools, or internal tooling such as Python, Power Automate, or Airtable.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage support tickets from intake and triage through investigation, escalation, resolution, and closure, including reproducing issues and documenting confirmed bugs for Engineering. Improve support operations by tracking recurring issues, coordinating with Product and Engineering, and creating workflows, procedures, troubleshooting guides, and knowledge base content.

Requirements

The role requires independent technical troubleshooting, experience with a helpdesk platform, strong problem-solving and documentation skills, and the ability to manage multiple tickets and customer expectations. Candidates should communicate effectively and collaborate with Product and Engineering; familiarity with SaaS or healthcare software, EHR/EMR systems, SQL, APIs, browser developer tools, QA, or automation is an asset.

Skills

Technical Troubleshooting
Ticket Triage
Freshdesk
Root Cause Analysis
Bug Documentation
Process Documentation
Customer Communication
Case Management
Cross-Functional Collaboration
Knowledge Base Development
EHR/EMR Systems
SQL
APIs
Browser Developer Tools
QA Processes
Scripting and Automation

Visa sponsorship

Not detected in the job text

Keywords

Freshdesk
EHR
EMR
Healthcare IT
SaaS
Technical Support
Ticket Triage
Troubleshooting
Root Cause Analysis
Bug Tracking
Issue Tracker
Engineering Escalation
Product Management
Process Documentation
Standard Operating Procedures
Knowledge Base
Customer Support
SQL
APIs
Browser Developer Tools
Console
Network Tab
Quality Assurance
User Acceptance Testing
Python
Power Automate
Airtable

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Work requirements

Jobs in Canada