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Added 2 months ago
Pet Bather
PetSmart
Surrey, British Columbia
Full-time
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 2 months ago
Pet Bather
PetSmart
Airdrie, Alberta
Full-time
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the…
Added 5 months ago
Full Time Sales Associate
Pet Valu
West Vancouver, British Columbia
Full-time
As a Sales Associate you will use your knowledge and experience to help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet…
Added 13 mins ago
Associate Optometrist (Calgary, AB) (Calgary, Alberta, T3C 1S2, Canada)
Eyes On Eyecare
Calgary, AB
Full-time
…first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee…
Added 3 hours ago
Cashier, Hourly Full Time Night
Shoppers Drug Mart
Victoria, BC
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 4 hours ago
Front Store Supervisor, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 hours ago
Commercial Tire Technician
Fountain Tire
Nanaimo, BC
Other
Regular full-time day shifts, with opportunities for overtime
Added 7 hours ago
Forklift Operator - Contract
Lush Handmade Cosmetics
Toronto, ON
Lush is known worldwide for its unique bath and beauty products, its skin and hair care, personalized customer service, and environmental activism and a fun, quirky store atmosphere. ,We…
Added 7 hours ago
Winners - St.Albert Mall - Seasonal Part-Time
TJX Companies
St. Albert, AB
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 7 hours ago
Associate Optometrist (Ottawa, Ontario, K1N 9J7, Canada)
Eyes On Eyecare
Ottawa, ON
Part-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 7 hours ago
Associate Optometrist (Ottawa, Ontario, K1K 3B8, Canada)
Eyes On Eyecare
Ottawa, ON
Full-time
The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization’s key results through collaboration & teamwork. Ensures all patients…
Added 7 hours ago
Retail Store Associate Part Time Temporary Winners - South Common
TJX Canada – Winners, Marshalls, HomeSense
Edmonton, AB
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 8 hours ago
Retail Store Associate Part-Time HomeSense-15 Woodlawn, Guelph
The TJX Companies, Inc.
Guelph, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 9 hours ago
Receiver, Hourly Part Time Day
Jobbe
Edmundston, NB
Part-time
SDM Edmundston Hebert Edmundston, New Brunswick, Canada Part-time 2 days ago
Added 9 hours ago
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Jobbe
NS · Nova Scotia, Canada
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SDM Antigonish Main Nova Scotia, Canada Part-time 2 days ago
Added 9 hours ago
Production Associate - Garment/Linen/Bulk Product Folder - 2nd Shift
Jobbe
NS · Nova Scotia, Canada
Part-time
Cintas is seeking a Production Associate – Garment/Linen/Bulk Product Folder to support the Rental Division. The Product Folder is responsible for folding customer product manually or…
Added 9 hours ago
Personal Banking Associate Trainee - Inviting Applicants who identify as First Nation (Status and Non-Status), Innuit, and Metis
TD
Tsuu T'Ina Nation 145, AB
Full-time
…(Status and Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others,…
Added 9 hours ago
Associate Insurance Advisor II
Co-operators
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Full-time
…purpose. The best part is that you will work with people that care passionately about you, our clients and our…
Added 9 hours ago
Associate
The TJX Companies, Inc.
Salmon Arm, BC
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 10 hours ago
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 10 hours ago
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Halifax, NS
Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 13 hours ago
Retail Store Associate Part Time Temporary Winners - South Common
The TJX Companies, Inc.
Edmonton, AB
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 14 days ago
Retail Store Associate Part Time Homesense - Kanata
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON · Kanata, ON
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 14 hours ago
Retail Store Associate Part Time Winners - Skeena Mall
TJX Canada – Winners, Marshalls, HomeSense
Terrace, BC
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.

Altea

Member Engagement Associate - Full Time and Part Time

AB, Canada

Job type: Full-time · Part-time
Posting language: English
Posted: May 29, 2026

Apply About employer

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Original job description

We're accepting applications now and will begin active recruitment in September/October 2026.

Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. We are the membership members actually use. Everything we do is designed to deliver a premium member experience.

The Member Engagement Associate is the first person a member sees when they walk through the door, and that moment shapes the entire experience that follows. You are the face of the club on every shift. You greet members by name, make guests feel immediately welcome, and set the tone for everything Altea represents. Your scope extends beyond the front desk to include recovery services and the ProShop where applicable, and the standard you hold across all of these areas is part of what makes the member experience exceptional.

If you are someone who lights up around people, takes pride in the details, and finds real satisfaction in making others feel at home, keep reading.

WHAT YOU'LL DO

Welcome Every Member. You greet every person who walks through the door with warmth and presence. Not a script. Genuine attention that makes members feel recognized and valued from the moment they arrive.

Run a Tight Check-In. You manage the check in process efficiently and accurately. Every visit logged, every guest registered, every detail handled so the member never has to think about it.

Support Recovery and the ProShop. Where applicable, you assist members with recovery services and ProShop needs, maintaining the same warmth and knowledge you bring to the front desk.

Know Your Members. Regular members have names, preferences, and routines. You learn them. You remember them. A member who feels known comes back, and that matters.

Handle It With Care. Inquiries, account questions, scheduling requests, the occasional concern. You handle them calmly, confidently, and in a way that reflects what Altea stands for.

Hold the Standard. The front of house is the first and last impression of the club. You keep it clean, organized, and professionally presented on every shift, because you understand what it communicates.

WHO YOU ARE

You are here to make people feel like they belong. That is the core of this role and the core of the member experience at Altea.

You are genuinely warm. Not performed warmth. The kind that comes from actually caring about the person in front of you. Members feel it, and they remember it.

You are reliable and consistent. You show up on time, prepared, and ready to bring your best. Your team and your members can count on you to be the same person every single shift.

You pay attention to the details and you don't wait to be told. The desk is organized before the first member arrives. You see a lineup forming and you step in. You see a new member looking uncertain and you introduce yourself. The experience is everyone's responsibility, and you take that personally.

You are proud of where you work. When you talk about Altea to a member, a guest, or a prospective member on a tour, it comes through. You believe in what this club offers and it shows in how you show up.

WHAT WE'RE LOOKING FOR

Experience in a customer-facing, hospitality, or service role. fitness or premium retail experience is an asset

Warm, clear communicator who is comfortable with people of all backgrounds and energy levels

Reliable, punctual, and takes pride in the details of their work

Comfortable with basic computer systems, check in platforms, and member facing software. training provided

Available for a mix of morning, evening, and weekend shifts as required by the scheduling needs of the club

Valid Standard First Aid and CPR-C, maintained annually

Criminal Background Check required prior to commencement

WHAT YOU'LL EARN

This role is compensated at a level that reflects the standard we hold and the calibre of person we're looking for. All rates of pay are confidential. You'll receive group health benefits, a complimentary Altea membership, and career-defining growth and development opportunities within a rapidly expanding Canadian brand.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.

AI Disclosure: To support our hiring process, artificial intelligence based tools may be used to assist with screening and assessment activities, alongside human review.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Act as the primary face of the club by welcoming members and managing the check-in process with warmth and efficiency. Support recovery services and the ProShop while maintaining high standards of cleanliness and organization in the front-of-house area.

Requirements

Candidates should have experience in customer-facing, hospitality, or premium retail roles and be comfortable using basic member-facing software. Valid Standard First Aid and CPR-C certifications and a criminal background check are required.

Skills

Customer Service
Hospitality
Communication
Member Engagement
Front Desk Management
Conflict Resolution
Attention To Detail
Computer Literacy
Scheduling
Retail Sales
First Aid
CPR-C

Benefits

Group Health Benefits
Complimentary Altea Membership
Career Growth And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fitness
Wellness
Boutique Studio
Member Experience
Hospitality
Guest Services
ProShop
Recovery Services
First Aid
CPR-C
Customer Relations
Front Desk

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