IT Concierge Analyst

About ALTEN:

In just three decades, ALTEN has become a global leader in Research & Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000 employees, we are trusted by industry leaders worldwide to deliver pioneering solutions and drive technical excellence.

ALTEN CANADA, a proud subsidiary of ALTEN headquartered in France, is dedicated to serving the Canadian market. With offices in Montreal and Toronto, we combine global expertise with local insight to accelerate innovation across Canada.

At ALTEN CANADA, our consultants thrive on solving complex, highly technical challenges across diverse industries. From Life Sciences to Energy, Automation to Manufacturing, Aviation, Defense. Automotive, Rail and Transportation to Information Systems and Telecommunications, our unwavering commitment to excellence shaping the future of technology and industry.

Location: Burlington (Onsite)

The IT Support Analyst will support, design, and implement functional and cost-efficient IT solutions. IT Support Analyst’s responsibilities include prioritizing user requirements, overseeing system upgrades, and researching new tools. The IT Support Analyst is analytical and able to understand evolving business needs. Working as part of the IT Colleague Services team, providing advanced-level technical support for escalated incidents both remote and on-site.

Job Responsibilities:

• Support and maintenance of computerized systems, applications, and peripherals.
• Respond to end-user inquiries, assist in troubleshooting, and resolve issues.
• Escalation of support incidents to appropriate team members.
• Support of mobility across multiple cellular carriers and devices.
• Implement solutions that improve system performance and increase efficiency.
• Develop training material and perform training on endpoint usage and key applications.
• Ensure all work performed is documented and completed in a timely, accurate, and detailed manner.
• Support of onsite and remote leadership meetings.
• Participation in after-hours on-call rotation.

Job Qualifications:

• College diploma in Computer Science, Computing Support, or similar education.
• 3-5 years of experience providing advanced level 2 support, installing, maintaining, and troubleshooting endpoints.
• Experience supporting Windows Desktop OS, Active Directory, Google Workspace, MDM, and application deployment.
• Ability to prioritize and manage several support incidents efficiently.
• Relevant certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or ITIL Foundation.

Why Join Us?

ALTEN Canada fosters a dynamic, collaborative work environment where every team member is empowered to reach their full potential. We are deeply committed to investing in our people by offering meaningful experiences and supporting continuous learning, growth, and career development

As part of our dedication to employee well-being, we provide a competitive and comprehensive benefits package that includes:

• Collective insurance and group retirement savings plans
• 4 weeks of vacation starting from year one
• Corporate discounts and team-building activities
• Tailored professional development plans

At ALTEN Canada, your skills are celebrated, your ambitions supported, and your growth continuously nurtured. Join us and discover the difference of working with a company that values innovation, collaboration, and excellence, where endless possibilities await.

ALTEN CANADA is committed to promoting diversity, equity, and inclusion. We strive to provide a work environment where every individual feels welcomed, valued, and respected, allowing them to thrive to their full potential. This includes our dedication to offer accessibility measures to those who require them. Should you require any accommodation during our recruitment process, please reach out to us.

Alten uses artificial intelligence tools to support certain administrative aspects of the recruitment process, such as interview note-taking and résumé formatting. These tools do not make hiring decisions. Candidate consent is always obtained prior to use.

In accordance with our compensation practices, ALTEN is providing the salary range associated with this opportunity. Final compensation will be determined after considering several factors, including professional experience, skill set, educational background, certifications, and geographic market conditions. The current target salary range for this role is $30 – $40 per hour.