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Added 1 month ago
O
Staff Machine Learning Engineer, SecureAI
Okta
Toronto, ON
- $168,000 to $231,000 CAD / year
- Full-time
8+ years of software development experience, with strong programming expertise in Python (and familiarity with Go or Typescript a plus).
Added 1 month ago
Staff Machine Learning Engineer, SecureAI
Okta
Toronto, ON
8+ years of software development experience, with strong programming expertise in Python (and familiarity with Go or Typescript a plus).
Added 1 month ago
C
Pluggable Optical Modems Test Engineer
Ciena
Ottawa, ON
- Full-time
…high-performance optical communications. The position works closely with engineering teams to execute testing, investigate issues, and improve automation capabilities. Success in this role…
Added 1 month ago
S
AI Full Stack Developer
Synechron
Halifax, NS
- $120,000 to $125,000 CAD / year
- Full-time
…Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and…
Added 1 month ago
PI
Research Software Engineer
ProteinQure Inc
Toronto, ON
- $120,000 to $150,000 CAD / year
…projects and contributions to testing, documentation, and shared engineering…
Added 1 month ago
S
Python Developer
SPECTRAFORCE
Toronto, ON
- $75 to $80 CAD / hour
- Contract
…The team plays a critical role in safeguarding organizational data and systems by delivering secure, scalable, and automated cryptographic services. This includes automating key management,…
Added 1 month ago
L
Senior Python Developer with AWS skills
Luxoft
Toronto, ON
- Contract
· Implement workflow automation and data pipelines where needed
Added 1 month ago
P
Embedded Systems Engineering Intern - Capture Systems (Spring 2027)
Peripheral
Toronto, ON
- Internship
We're seeking an Embedded Systems Engineering Intern to support Peripheral's capture systems team as we scale our sensor suite and improve how we capture data. You'll get hands-on…
Added 1 month ago
AS
Senior Software Engineer, Computation
Aurora Solar
Remote, Canada
- $126,200 to $187,900 CAD / year
- Full-time
- Remote
Aurora is on a mission to create a future of solar for all. Our award-winning software puts the power of data and technology into the hands of every solar professional to make solar…
Added 1 month ago
R
Senior Software Development Engineer (SDE3) – Customer Data Platform
Remitly
Burnaby, BC
- Full-time
We are looking for a Senior Software Development Engineer (SDE3) to join the Customer Data Platform team within the Identity & Trust organization.
Added 1 month ago
QP
Data Analyst - Portfolio Reporting, Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
The Data Analyst - Portfolio Reporting, Real Estate Debt (12 month Contract) will report directly to the Director, Portfolio Reporting, Real Estate Debt. We are seeking a highly motivated…
Added 1 month ago
C
AI Engineer Intern (Winter 2027)
Ciena
Ottawa, ON
- Full-time
Design, build, and improve AI agents that enable engineering workflows, knowledge discovery, and developer productivity.
Added 1 month ago
G
Spécialiste livraison et support / Delivery & Support Specialist - Video
Genetec
Remote, Canada
- Full-time
- Remote
Added 1 month ago
MI
Sr. Engineer - AI Solutions
Magna International
Aurora, ON · Toronto, ON
- $102,500 to $124,700 CAD / year
- Full-time
…readiness, enabling successful transition to internal customers. The developer will collaborate with internal customers, engineering teams, universities, and strategic partners throughout…
Added 1 month ago
AA
Software Developer - Full Stack (Co-op)
Apera AI Inc
Vancouver, BC
- $3,600 to $4,500 CAD / month
Apera AI is seeking a Full Stack Software Developer (Co-op) for the 8 months term period (Jan 2027 - August 2027) to join the team behind Apera Forge, our web-based simulation and…
Added 1 month ago
AA
Software Developer (Cloud Infrastructure) – Co-Op
Apera AI Inc
Vancouver, BC
- $3,600 to $4,500 CAD / month
We’re looking for a Software Developer, Cloud Infrastructure (Co-Op) who is excited to learn how modern cloud platforms support AI-driven robotics systems. In this role, you’ll work…
Added 1 month ago
Specialist, Quantitative Analysis
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Expertise in the standard Microsoft suite, SAS and other tools such as open source tools (SQL, Python) and data visualization (Power BI, Tableau).
Added 1 month ago
G
Spécialiste livraison et support / Delivery & Support Specialist - Video
Genetec
Montreal, QC
- Full-time
Added 1 month ago
A
Analyste support applications
ALTEN
Montreal, QC
- Full-time
Une bonne connaissance de n’importe quel langage de script (Python/Powershell/VBA) est un atout.
Added 1 month ago
S
Senior Full Stack Developer
Syntronic
Ottawa, ON
- Full-time
Syntronic Ottawa Software Design Studio is looking for an experienced Senior Full Stack Developer who can design, build, and deliver modern software solutions across varied customer…
Added 1 month ago
S
Intermediate Full Stack Developer
Syntronic
Ottawa, ON
- Full-time
Syntronic Ottawa Software Design Studio is looking for a versatile and motivated Intermediate Full Stack Developer to build modern software solutions across a variety of customer projects…
Added 2 months ago
H
Engineering Manager, Enterprise
Harvey
Toronto, ON
- Full-time
As a Engineering Manager, Product at Harvey, you’ll play a pivotal role in shaping the foundation of our product platform while directly building user-facing features for some of the…
Added 1 month ago
NB
Senior Data Scientist
National Bank of Canada
Edmonton, AB
- Full-time
science, engineering, data science, statistics, or another related field,
Added 1 month ago
A
Senior Software Applications Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Application Support: Provide Level 3 support for enterprise developer applications across cloud and data center environments
Added 1 month ago
D
Sr. Software Engineer
DNV
Toronto, ON
- Full-time
Working in close partnership with Product leadership, Data & AI Engineering, Solution Engineering, Platform Reliability, Solution Architecture, and Platform Security & Compliance, this role…

ALTEN

Analyste support applications

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Prior experience (3 -5 years) in production support project preferably for a bank.
Posting language: English · French
Posted: Sep 16, 2026

Original job description

English section of this bilingual listing.

As a global leader in engineering and IT consulting with over 58,000 consultants worldwide, ALTEN Group has been optimizing companies' technological performance for over 30 years.

The men and women who make up ALTEN Group are the driving force behind our activity. At ALTEN Canada, we offer each candidate a fully personalized service, allowing you to work independently or permanently. We select the best opportunities that match your professional aspirations, positioning your expertise on exciting mandates that match your ambitions.

ALTEN Canada also houses a solution center, the "Montreal Delivery Center (MDC)," offering managed services in application development, Data, AI & Advanced Analytics, and Cyber Security for banking, telecom, and various industries.

Our experts are rigorously selected, providing unparalleled service and expertise in the Montreal region.

Whom are we hiring and for whom?

We are looking for an Application Support Specialist for an international bank.

What will be my tasks and responsibilities?

The key missions of the department are to:

Monitor application and infrastructure alerts through manual & automated processes.
Monitor support dashboards and user emails and take actions as per guidelines.
Record, diagnose & troubleshoot production issue under predefined SLA targets.
Identification and routing of technical issues to right support team for quick resolution.
Execute technical deployments of new application release and upgrades/migration of infra services as part of vulnerability and obsolescence.
Track and coordinate major production releases & infrastructure migration change.
Record, coordinate & communicate high priority production incidents throughout the incident duration across various teams and stakeholders.
Initiate and participate in technical bridge calls to orchestrate incident resolution within SLA targets across various participants across regional and global teams.
Ensure the business impacts of incidents is correctly recorded and communicated to stakeholders throughout the incident duration.
Perform the data quality checks and assist technical teams in updating the incident information according to requirements.
Assist the technical teams in generating PIR/RCA documents and track adherence to the template and data quality.
Create dashboards and KPI reports based on monthly data from various sources.

I'm convinced! What do I need to join them?

Experience in technical production support, including monitoring, troubleshooting & deployments of applications.
Knowledge on Linux, Windows, middleware & Oracle DB
Understanding of ITIL concepts and IT service management best practices (certification will be preferred).
Good Knowledge on any scripting language (Python/Powershell/Shell/ VBA) will be preferred.
Knowledge of creating reports using PowerBI/Excel/PowerPoint/ServiceNow dashboards etc.
Prior experience (3 -5 years) in production support project preferably for a bank.

ALTEN CANADA is committed to promoting diversity, equity, and inclusion. We strive to provide a work environment where every individual feels welcomed, valued, and respected, allowing them to thrive to their full potential. This includes our dedication to offer accessibility measures to those who require them. Should you require any accommodation during our recruitment process, please reach out to us.

Read the full bilingual original

[English will follow]

Qui sommes-nous ?

Chef de file mondial de l’industrie de l’ingénierie et du conseil TI avec plus de 58 000 conseiller·e·s à travers le monde, le Groupe ALTEN optimise la performance technologique des entreprises depuis plus de 30 ans.

Les personnes qui composent le groupe ALTEN constituent le moteur de notre activité. Chez ALTEN Canada, nous offrons à chaque candidat·e un service entièrement personnalisé. Vous avez la possibilité d’exercer votre métier de façon indépendante ou permanente. Nous sélectionnons les meilleures opportunités répondant à vos aspirations professionnelles. Nous positionnons votre savoir-faire sur des mandats passionnants à la hauteur de vos ambitions.

ALTEN Canada c’est aussi un centre de solutions, le « Montreal Delivery Center (MDC) », qui propose des services managés dans les domaines du développement applicatif, de la pratique Données, IA & Analytiques Avancées et de la Cyber Sécurité pour les secteurs bancaires, télécoms et pour l’industrie au sens large.

Nos expert·e·s sont sélectionné·e·s rigoureusement et assurent une proximité ainsi qu’un niveau de services et de compétences incomparable dans la région de Montréal.

Quels profils recrutons-nous et pour qui ?

Nous recherchons pour une banque prestigieuse, un-e Spécialiste Support Applicatif.

Quelles seront mes responsabilités ?

Les principales missions du département sont les suivantes

Surveiller les alertes d’applications et d’infrastructure par le biais de processus manuels et automatisés.
Surveiller les tableaux de bord support et les e-mails des utilisateurs et prendre des mesures conformément aux procédures existantes.
Enregistrer, diagnostiquer et résoudre des problèmes de production selon des objectifs SLA prédéfinis.
Identifier et partager les problèmes techniques aux équipes support dédiées pour une résolution rapide.
Exécuter les déploiements techniques de nouvelles versions d’applications et les mises à niveau/migrations des services dans le cadre de la vulnérabilité et de l’obsolescence.
Suivre et coordonner les principales mises en production et les changements de migration d’infrastructure.
Enregistrer, coordonner et communiquer les incidents de production hautement prioritaires pendant toute la durée de l’incident auprès des différentes équipes et parties prenantes.
Initier et participer à des réunions téléphoniques techniques rassemblant divers participants d’équipes régionales et mondiales pour assurer la résolution des incidents dans les objectifs SLA.
S’assurer que les impacts commerciaux des incidents sont correctement enregistrés et communiqués aux parties prenantes pendant toute la durée de l’incident.
Effectuer les contrôles de qualité des données et assister les équipes techniques dans la mise à jour des informations sur les incidents selon les besoins.
Assister les équipes techniques dans la génération des documents PIR/RCA et suivre le respect du modèle et la qualité des données.
Créer des tableaux de bord et des rapports KPI basés sur des données mensuelles provenant de diverses sources.

De quoi ai-je besoin pour les rejoindre ?

Expérience en support de production, y compris la surveillance, le dépannage et le déploiement d’applications.

Connaissance de Linux, Windows, middleware et Oracle DB.

Connaissance des outils de production tels que Dynatrace, Geneos, Service Now, Autosys etc.

Compréhension des concepts ITIL et des meilleures pratiques de gestion des services informatiques (une certification est un atout).

Une bonne connaissance de n’importe quel langage de script (Python/Powershell/VBA) est un atout.

Connaissance de la création de rapports à l’aide de tableaux de bord PowerBI/Excel/PowerPoint/ServiceNow, etc.

Expérience préalable (3 à 5 ans) dans un projet de support à la production, de préférence pour une banque.

Pourquoi se joindre à nos équipes?

Alten Canada offre un environnement de travail dynamique et collaboratif. Nous offrons aux membres de notre équipe l’occasion de vivre des expériences stimulantes et nous investissons dans leur perfectionnement et leur développement professionnels.

Parmi nos avantages :

Rémunération et avantages sur mesure pour chacun de nos employés et pigistes ;
Aide perfectionnement professionnel (certification) ;
Possibilité de mobilité internationale dans l’une des filiales du Groupe ;
Nombreuses activités corporatives ;

ALTEN Canada s'engage à promouvoir l'équité, la diversité et l'inclusion. Nous nous engageons à offrir un environnement de travail où chaque personne se sente accueillie, valorisée et respectée afin de pouvoir s’épanouir pleinement.

Nous avons à cœur d’offrir des mesures d’accessibilité aux personnes qui en font la demande, à ce titre, nous vous encourageons à communiquer avec nous si vous avez besoin d’accommodation dans le cadre du processus de recrutement.

************************************************************************************************

Who are we?

As a global leader in engineering and IT consulting with over 58,000 consultants worldwide, ALTEN Group has been optimizing companies' technological performance for over 30 years.

Our experts are rigorously selected, providing unparalleled service and expertise in the Montreal region.

Whom are we hiring and for whom?

We are looking for an Application Support Specialist for an international bank.

What will be my tasks and responsibilities?

The key missions of the department are to:

Monitor application and infrastructure alerts through manual & automated processes.
Monitor support dashboards and user emails and take actions as per guidelines.
Record, diagnose & troubleshoot production issue under predefined SLA targets.
Identification and routing of technical issues to right support team for quick resolution.
Execute technical deployments of new application release and upgrades/migration of infra services as part of vulnerability and obsolescence.
Track and coordinate major production releases & infrastructure migration change.
Record, coordinate & communicate high priority production incidents throughout the incident duration across various teams and stakeholders.
Initiate and participate in technical bridge calls to orchestrate incident resolution within SLA targets across various participants across regional and global teams.
Ensure the business impacts of incidents is correctly recorded and communicated to stakeholders throughout the incident duration.
Perform the data quality checks and assist technical teams in updating the incident information according to requirements.
Assist the technical teams in generating PIR/RCA documents and track adherence to the template and data quality.
Create dashboards and KPI reports based on monthly data from various sources.

I'm convinced! What do I need to join them?

Experience in technical production support, including monitoring, troubleshooting & deployments of applications.
Knowledge on Linux, Windows, middleware & Oracle DB
Knowledge on production tools like Dynatrace, Geneos, Service Now, Autosys etc.
Understanding of ITIL concepts and IT service management best practices (certification will be preferred).
Good Knowledge on any scripting language (Python/Powershell/Shell/ VBA) will be preferred.
Knowledge of creating reports using PowerBI/Excel/PowerPoint/ServiceNow dashboards etc.
Prior experience (3 -5 years) in production support project preferably for a bank.

Apply About employer

More about this job

Responsibilities

The specialist will monitor application and infrastructure alerts, diagnose production issues, and coordinate incident resolution within SLA targets. They are also responsible for executing technical deployments, managing infrastructure migrations, and creating KPI reports.

Requirements

Candidates must have 3 to 5 years of experience in production support, preferably within the banking sector. Proficiency in Linux, Windows, middleware, Oracle DB, and various production monitoring tools is required, along with an understanding of ITIL concepts.

Skills

Production support
Linux
Windows
Middleware
Oracle DB
Dynatrace
Geneos
Service Now
Autosys
ITIL
Python
Powershell
VBA
PowerBI
Troubleshooting
Incident management

Benefits

Professional development assistance
Certification support
International mobility opportunities
Corporate activities
Customized compensation and benefits

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Linux
Windows
Middleware
Oracle DB
Dynatrace
Geneos
Service Now
Autosys
ITIL
Python
Powershell
VBA
PowerBI
Incident Management
PIR
RCA
KPI
Infrastructure
Application Support
Banking
Cyber Security
Data Quality
Deployment
Migration
SLA
Consulting
IT Services

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