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Alteo

Data Center Director [#4997]

Victoriaville, QC, Canada

Apply on alteo.catsone.com About employer

Applications open in a new tab.

Job details

Work location: *** Hybrid work: 3 days in the office; 2 days remote ***
Posting language: English · French
Posted: Oct 14, 2026

Original job description

English section of this bilingual listing.

Alteo is seeking a Data Center Director for a permanent position based in Victoriaville.

*** Hybrid work: 3 days in the office; 2 days remote ***

You will be responsible for ensuring that our clients’ requests are handled efficiently while actively participating in the department’s operational management. Drawing on your strong customer service skills and inspiring leadership, you will effectively contribute to customer satisfaction and the professional growth of your team members.

RESPONSIBILITIES:

> Lead the data center

Ensure the technical and operational integrity of the data center (including the entire IT infrastructure that supports hosted services)
Ensure the proper functioning of electromechanical systems, ranging from power supply to cooling. You will also be responsible for the physical security of the data centers (e.g., access control, fire protection, etc.)
Ensure that incidents, service requests, and issues are managed effectively in accordance with best practices (ITIL) and established customer service level agreements (SLAs)
Manage and coordinate incident support, and be assigned to it on a rotating basis to assist with major issues (escalations)
Ensure that various projects are carried out efficiently and delivered on time and within budget
Ensure that maintenance work and recurring activities (e.g., backups) are performed efficiently and correctly
Measure, monitor, and report on data center performance (using specific metrics)
Manage, control, and maintain the equipment inventory to ensure sufficient hardware is available at all times to meet established service level agreements (SLAs)
Develop a strategic vision to support business needs by leveraging standards, best practices, and data center-specific norms
Continuously monitor the latest IT developments and evaluate their relevance to the organization
Develop and maintain strategic business relationships with our suppliers while ensuring that related proposals are negotiated effectively
Audit and ensure the documentation for operating procedures, technical documentation, and processes under your responsibility is up to date

> Ensure the sound management of assigned human resources

Lead team activities, including planning, work organization, and task coordination
Actively participate in the hiring process
Ensure team engagement and full compliance with internal policies
Oversee the team’s development and performance.

PROFILE:

DEC/BAC in IT or equivalent
5+ years of experience in IT infrastructure management
Experience in team management
Expertise in data center-specific infrastructures and environments
Experience in SMEs (a plus)
Knowledge of ITIL practices (a plus)
Unifying leadership
Strong communication skills and dynamism
Proactivity and autonomy
Excellent organizational and planning skills
Ability to propose creative and innovative solutions
Strong listening and interpersonal skills, with both clients and colleagues
Commitment to meeting obligations
Naturally results-oriented and focused on client satisfaction
Commitment to respect, courtesy, collaboration, and kindness
Ability to resolve interpersonal conflicts tactfully
Stress tolerance and excellent adaptability

@@@@@

Read the full bilingual original

Alteo is seeking a Data Center Director for a permanent position based in Victoriaville.

*** Hybrid work: 3 days in the office; 2 days remote ***

RESPONSIBILITIES:

> Lead the data center

Ensure the technical and operational integrity of the data center (including the entire IT infrastructure that supports hosted services)
Ensure the proper functioning of electromechanical systems, ranging from power supply to cooling. You will also be responsible for the physical security of the data centers (e.g., access control, fire protection, etc.)
Ensure that incidents, service requests, and issues are managed effectively in accordance with best practices (ITIL) and established customer service level agreements (SLAs)
Manage and coordinate incident support, and be assigned to it on a rotating basis to assist with major issues (escalations)
Ensure that various projects are carried out efficiently and delivered on time and within budget
Ensure that maintenance work and recurring activities (e.g., backups) are performed efficiently and correctly
Measure, monitor, and report on data center performance (using specific metrics)
Manage, control, and maintain the equipment inventory to ensure sufficient hardware is available at all times to meet established service level agreements (SLAs)
Develop a strategic vision to support business needs by leveraging standards, best practices, and data center-specific norms
Continuously monitor the latest IT developments and evaluate their relevance to the organization
Develop and maintain strategic business relationships with our suppliers while ensuring that related proposals are negotiated effectively
Audit and ensure the documentation for operating procedures, technical documentation, and processes under your responsibility is up to date

> Ensure the sound management of assigned human resources

Lead team activities, including planning, work organization, and task coordination
Actively participate in the hiring process
Ensure team engagement and full compliance with internal policies
Oversee the team’s development and performance.

PROFILE:

DEC/BAC in IT or equivalent
5+ years of experience in IT infrastructure management
Experience in team management
Expertise in data center-specific infrastructures and environments
Experience in SMEs (a plus)
Knowledge of ITIL practices (a plus)
Unifying leadership
Strong communication skills and dynamism
Proactivity and autonomy
Excellent organizational and planning skills
Ability to propose creative and innovative solutions
Strong listening and interpersonal skills, with both clients and colleagues
Commitment to meeting obligations
Naturally results-oriented and focused on client satisfaction
Commitment to respect, courtesy, collaboration, and kindness
Ability to resolve interpersonal conflicts tactfully
Stress tolerance and excellent adaptability

@@@@@

Alteo recherche un Directeur Centre de Données pour un poste permanent basé à Victoriaville.

*** Travail hybride : 3 jours au bureau ; 2 jours à distance ***

Vous serez responsable d'assurer la prise en charge efficace des demandes de nos clients tout en étant activement impliqué dans la gestion opérationnelle du département. En vous appuyant sur vos habiletés marquées en service à la clientèle et votre leadership mobilisateur, vous contribuerez efficacement à la satisfaction de la clientèle et l’épanouissement de vos collaborateurs.

RESPONSABILITÉS :

> Diriger le centre de données

Assurer l’intégrité technique et opérationnelle du centre de données (impliquant la totalité de l’infrastructure TI qui supporte les services hébergés)
Assurer le bon fonctionnement de l’électromécanique, allant de la fourniture d’énergie au refroidissement. Vous serez également garant de la sécurité physique des centres de données (ex. contrôle des accès, protection anti-feu, etc.)
Veiller à ce que les incidents, demandes de services et problématiques soient gérés efficacement selon les meilleures pratiques (ITIL) et les ententes des niveaux de services clients établies (SLA)
Gérer et coordonner le support de pannes, et y être assigné sur rotation afin d’y participer lors d’enjeux importants (escalade)
S’assurer que les différents projets soient réalisés de façon efficace et livrés dans les délais et budgets prévus
S’assurer que les travaux de maintenance et activités récurrentes (ex. sauvegardes) soient réalisés efficacement et correctement
Mesurer, suivre et présenter la performance du centre de données (via des indicateurs spécifique)
Gérer, contrôler et maintenir l’inventaire des équipements, de façon à disposer en tout temps de matériel suffisant pour respecter les objectifs de livraisons fixés (SLA)
Développer une vision stratégique en support aux besoins de l'entreprise en s’appuyant sur les standards, meilleures pratiques et normes spécifiques aux centres de données
Effectuer une vigie continue des dernières nouveautés en TI et évaluer la pertinence de ces avancées pour l’organisation
Développer et maintenir des liens d’affaires stratégiques avec nos fournisseurs tout en s’assurant de négocier efficacement les propositions associées
Auditer la mise à jour de la documentation des procédures d’utilisation, de la documentation technique et des processus dont vous serez responsable

> Assurer la saine gestion des ressources humaines attitrées

Diriger les activités au sein de l’équipe, incluant la planification, l’organisation du travail et la coordination des travaux
S’impliquer activement dans le processus d’embauche
Assurer la mobilisation de l’équipe et le plein respect des politiques internes
Voir au développement et à la performance de l’équipe.

PROFIL:

DEC/BAC en TI ou l'équivalent
5+ années d’expérience en gestion d’infrastructure informatique
Expérience en gestion d’équipe
Maitrise des infrastructures et environnements propres à un centre de données
Expérience en PME (atout)
Connaissances des pratiques ITIL (atout)
Leadership rassembleur
Bon communicateur et dynamisme
Proactivité et autonomie
Excellent sens de l’organisation du travail et de la planification
Habileté à proposer des solutions créatives et innovantes
Bonne écoute et habiletés relationnelles, avec les clients comme avec les collègues
Respect des engagements
Naturellement orienté vers les résultats et la satisfaction client
Avoir à cœur le respect, la civilité, la collaboration et la bienveillance
Habiletés à résoudre des conflits interpersonnels avec doigté
Tolérance au stress et excellente capacité d’adaptation

Apply on alteo.catsone.com About employer

More about this job

Responsibilities

The Data Center Director at Alteo will oversee the technical and operational health of the data center, from power and cooling to physical security. They will manage incidents, projects, inventory and suppliers, and lead and develop the team.

Requirements

Candidates need a DEC or BAC in IT or equivalent, 5+ years of IT infrastructure management experience, and team management experience. Data center expertise, strong communication skills and a results-oriented, client-focused approach are essential.

Skills

ITIL
Data center operations
IT infrastructure management
Electromechanical systems
Power and cooling management
Physical security
Incident management
Escalation management
Project management
Budget management
Backup management
Performance metrics and reporting
Equipment inventory management
Supplier negotiation
Technical documentation
Strategic planning
Team leadership
Team management
Hiring
Conflict resolution
Communication
Organization and planning

Keywords

Data Center Director
data center management
IT infrastructure
ITIL
SLA
electromechanical systems
cooling
power supply
physical security
access control
fire protection
incident management
service requests
supplier management
inventory management
team management
IT operations
hybrid work
Victoriaville
Alteo

Seniority

Senior

Languages

English
French

Fields of study

Information technology

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Work requirements

Jobs in Canada