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Added 46 mins ago
NB
Operation Agent
National Bank of Canada
Victoria, BC
- Full-time
With a career as an Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of…
Added 7 hours ago
Clinical Informatics Analyst (Future Opportunities)
Mariner
NB · NS
We are seeking talented and experienced Clinical Informatic Analysts to join our Mariner Innovations team for client-based projects. In collaboration with clinical and non-clinical…
Added 7 hours ago
A
Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)
Alterfina
QC
- Full-time
Comme agent(e) de recouvrement, tu joueras un rôle clé dans la gestion des comptes en souffrance et l’accompagnement des clients vers des solutions de paiement réalistes et adaptées à leur…
Added 7 hours ago
AA
Architecte PLM Senior / Senior PLM Architect
Airbus Aircraft
Montreal, QC
- Full-time
…correctement reflétée dans la fabrication et prise en charge par le service client des années plus…
Added 21 hours ago
S
Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Services, Azure, and Google Cloud. This includes architecting multi-agent systems, LLM-powered autonomous workflows, retrieval-augmented generation (RAG) pipelines, and enterprise-grade AI…
Added 23 hours ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
Added 23 hours ago
D
Financial Services Agent, Business
Desjardins
Mascouche, QC
- Full-time
Open member and client accounts (e.g., documentation, verification, authorized transit).
Added 1 day ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
Collaborate directly with clients to identify and address their needs through building, maintaining and utilizing solid networks of client relationships and community involvement
Added 1 day ago
A
Architecte PLM Senior / Senior PLM Architect
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…correctement reflétée dans la fabrication et prise en charge par le service client des années plus…
Added 1 day ago
P
Information Technology Audit Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
Collaborate directly with clients to identify and address their needs through building, maintaining and utilizing solid networks of client relationships and community involvement
Added 1 day ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
…mortgage applications while maintaining a consistent focus on service…
Added 1 day ago
QR
Agent au Service à la clientèle- Industriel
Quincaillerie Richelieu
Montreal, QC
- Full-time
Quincaillerie Richelieu recherche un Agent au Service à la clientèle- Industriel pour un poste permanent à temps plein pour sa clientèle industrielle. Le poste à pourvoir est situé au Siège…
Added 1 day ago
CB
front desk agent
Canadas Best Value Inn & Suites
Charlottetown, PE
- Part-time
Added 1 day ago
AC
Service Center Agent – English / Agent(e) service client – anglais
Akelius Canada
Montreal, QC
- Other
Akelius is looking for a Service Center Agent to join its North American Service Centre in Montreal.
Added 1 day ago
SQ
Analyst, Technical Support Services
Sunlife Québec
Montreal, QC
- Full-time
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Added 1 day ago
A
Spécialiste principal(e) en IA appliquée/ Senior AI Engineer
AUDELA
Montreal, QC
- Full-time
Prendre en charge un problème client, de la première description jusqu'à une solution fonctionnelle : comprendre le besoin, déterminer s'il demande un agent, un modèle classique, une…
Added 1 day ago
SL
Analyst, Technical Support Services
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Added 1 day ago
TI
GCP Solutions Architect
Tredence Inc.
Canada
- Full-time
The Solution Architect is the senior technical authority responsible for the end-to-end architectural design, client IT approval, and technical governance of multi-agent AI platforms.…
Added 2 days ago
O
Senior Technical Project Manager - Canada / Remote
OneReach.ai
Remote, Canada
- Full-time
- Remote
…and how that system grows to deliver outcomes no individual agent could produce…
Added 2 days ago
AP
Airline Support Specialist - Brampton, Canada
Accommodations Plus International
Brampton, ON
- $25 CAD / hour
…strong focus on providing professional, courteous and friendly service to our valued…
Added 2 days ago
DI
Agent des services douanes | Customs Services Agent
Delmar International Inc.
Lacolle, QC
- Full-time
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des…
Added 2 days ago
AP
Airline Support Specialist - Brampton, Canada
Accommodations Plus International
Brampton, ON
- $25 CAD / hour
- Full-time
…strong focus on providing professional, courteous and friendly service to our valued…
Added 2 days ago
DI
Agent des services douanes | Customs Services Agent
Delmar International Inc.
Lacolle, QC
- Full-time
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des…
Added 2 days ago
DI
Agent des services douanes | Customs Services Agent
Delmar International Inc.
Lacolle, QC
- Full-time
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des…
Added 2 days ago
BA
Avocat·e en propriété intellectuelle ou Agent·e de marques de commerce
BCF Avocats d'affaires | Business Law
Montreal, QC
- Full-time
Un service de télémédecine 24-7 vous permettant d’avoir accès à des consultations médicales rapidement et sans déplacement;

Alterfina

Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Jun 17, 2026

Original job description

English section of this bilingual listing.

Alterfina is a fast-growing company reinventing alternative consumer financing. 
Our mission: to offer credit solutions that are tailored, human, and responsible. 

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values - respect, integrity, empathy, innovation, and excellence - guide everything we do and help shape our culture. 

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.

Purpose of the role
Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We’d love to meet you!

As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.

Your day-to-day responsibilities will include:

Communicating with customers by phone (inbound and outbound), email, and SMS;
Building professional, respectful, and human connections with customers;
Assessing customers’ financial situations and repayment capacity;
Negotiating realistic and sustainable payment arrangement;
Clearly explaining account status, consequences, and next steps;
Managing and prioritizing a daily queue of accounts;
Maintaining detailed and accurate documentation of all interactions;
Ensuring compliance with provincial regulations and internal policies;
Supporting the preparation of legal documentation when required;
Meeting established productivity and quality standards;
Collaborating with a supportive team that values coaching and continuous improvement.

You’re the right fit if you…

Are fully bilingual, both spoken and written;
Hold a college diploma (DEC or equivalent);
Have a minimum of 2 years of experience in collections;
Are recognized for your professionalism, communication skills, and empathy;
Are confident in negotiation and objection handling;
Are organized, autonomous, and able to manage multiple files simultaneously;
Adapt quickly to changing situations and priorities;
Have strong customer service skills;
Build trust easily with clients;
Enjoy working as part of a team;
Are comfortable using financial software and digital tools.

What we offer

A work environment that values autonomy and initiative;
Hybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization;
A strong commitment to work-life balance (Concilivi certified);
Comprehensive group insurance (health, dental, vision) paid at 50% by the employer;
Free access to telemedicine and an Employee & Family Assistance Program (EFAP);
Group RRSP with employer contribution;
Competitive vacation package and 7 paid sick days;
Employee recognition program celebrating years of service;
Ongoing training and professional development opportunities;
An active wellness committee with initiatives throughout the year.

Ready to join a growing team?

If you’re looking for a dynamic, people-focused environment where your work truly makes a difference, we’d love to hear from you.

Apply today!

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The use of the masculine form in this posting is intended solely to simplify the text.

Read the full bilingual original

L’organisation

Alterfina est une entreprise en pleine croissance qui réinvente le financement alternatif pour les consommateurs. Notre mission : offrir des solutions de crédit adaptées, humaines et responsables.

Nous visons à devenir la solution de financement alternative préférée des Canadiens, en les aidant à traverser leurs défis financiers immédiats tout en les outillant pour développer de saines habitudes financières.

Nos cinq valeurs - respect, intégrité, bienveillance, innovation et excellence - guident chacun de nos gestes et façonnent notre culture.

Rejoindre Alterfina, c’est intégrer une équipe dynamique où ton rôle a un impact direct sur la réussite de l’entreprise… et sur la vie de nos clients.

À propos du rôle
Tu aimes négocier, trouver des solutions et évoluer dans un environnement dynamique où aucune journée ne se ressemble? On veut te rencontrer!

Comme agent(e) de recouvrement, tu joueras un rôle clé dans la gestion des comptes en souffrance et l’accompagnement des clients vers des solutions de paiement réalistes et adaptées à leur situation.

Au quotidien, tu seras appelé(e) à :

Communiquer avec les clients par téléphone (entrant et sortant), courriel et SMS;
Créer un contact humain, professionnel et respectueux avec chaque client;
Évaluer la situation financière et la capacité de paiement des clients;
Négocier des ententes de paiement réalistes et durables;
Expliquer clairement les conséquences et prochaines étapes liées aux dossiers;
Gérer efficacement une file de dossiers priorisés;
Assurer un suivi rigoureux et documenter chacune des interactions;
Respecter les politiques internes ainsi que les règles provinciales applicables;
Participer à la préparation de documents légaux;
Atteindre les standards de qualité et de performance établis;
Collaborer avec une équipe engagée et ouverte au coaching et à l’amélioration continue.

Tu es la personne qu’il nous faut si…

Tu es parfaitement bilingue, autant à l’oral qu’à l’écrit;
Tu possèdes un DEC;
Tu as un minimum de 2 ans d’expérience en recouvrement;
Tu es reconnu(e) pour ton entregent, ton écoute et ton professionnalisme;
Tu sais négocier avec tact, assurance et empathie;
Tu es organisé(e), autonome et capable de gérer plusieurs dossiers à la fois;
Tu t’adaptes rapidement aux changements et aux nouvelles situations;
Tu as un excellent sens du service à la clientèle;
Tu établis facilement un climat de confiance avec les clients;
Tu apprécies le travail d’équipe et la collaboration;
Tu es à l’aise avec les logiciels et outils du domaine financier.

Ce qu’on t’offre

Un environnement stimulant où ton autonomie est valorisée;
Mode de travail hybride. Nous offrons une flexibilité entre télétravail et présence au bureau, selon les besoins du poste, de l’équipe et de l’organisation;
Une vraie conciliation travail-vie personnelle (sceau Concilivi);
Des assurances complètes (santé, dentaire, vision) payées à 50 % par l’employeur;
La télémédecine et un programme d’aide aux employés et à la famille (PAEF);
Un REER collectif avec contribution de l’employeur;
Des vacances avantageuses et 7 journées maladie;
Un programme de reconnaissance de l’ancienneté;
De la formation continue pour soutenir ton développement professionnel;
Un comité mieux-être actif avec des initiatives toute l’année.

Envie de faire partie d’une équipe en pleine croissance?

Si tu cherches un environnement humain, dynamique et motivant où ton travail a un réel impact, on aimerait te rencontrer.

Postule dès maintenant!

Nous remercions tous les candidats de leur intérêt. Seules les personnes retenues pour une entrevue seront contactées.

L’usage du masculin dans cette description a pour unique but d’alléger le texte.

___________________________________

Company Description

Alterfina is a fast-growing company reinventing alternative consumer financing. 
Our mission: to offer credit solutions that are tailored, human, and responsible. 

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values - respect, integrity, empathy, innovation, and excellence - guide everything we do and help shape our culture. 

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.

Purpose of the role
Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We’d love to meet you!

As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.

Your day-to-day responsibilities will include:

Communicating with customers by phone (inbound and outbound), email, and SMS;
Building professional, respectful, and human connections with customers;
Assessing customers’ financial situations and repayment capacity;
Negotiating realistic and sustainable payment arrangement;
Clearly explaining account status, consequences, and next steps;
Managing and prioritizing a daily queue of accounts;
Maintaining detailed and accurate documentation of all interactions;
Ensuring compliance with provincial regulations and internal policies;
Supporting the preparation of legal documentation when required;
Meeting established productivity and quality standards;
Collaborating with a supportive team that values coaching and continuous improvement.

You’re the right fit if you…

Are fully bilingual, both spoken and written;
Hold a college diploma (DEC or equivalent);
Have a minimum of 2 years of experience in collections;
Are recognized for your professionalism, communication skills, and empathy;
Are confident in negotiation and objection handling;
Are organized, autonomous, and able to manage multiple files simultaneously;
Adapt quickly to changing situations and priorities;
Have strong customer service skills;
Build trust easily with clients;
Enjoy working as part of a team;
Are comfortable using financial software and digital tools.

What we offer

A work environment that values autonomy and initiative;
Hybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization;
A strong commitment to work-life balance (Concilivi certified);
Comprehensive group insurance (health, dental, vision) paid at 50% by the employer;
Free access to telemedicine and an Employee & Family Assistance Program (EFAP);
Group RRSP with employer contribution;
Competitive vacation package and 7 paid sick days;
Employee recognition program celebrating years of service;
Ongoing training and professional development opportunities;
An active wellness committee with initiatives throughout the year.

Ready to join a growing team?

If you’re looking for a dynamic, people-focused environment where your work truly makes a difference, we’d love to hear from you.

Apply today!

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The use of the masculine form in this posting is intended solely to simplify the text.

Apply About employer

More about this job

Responsibilities

The collections agent will manage overdue accounts by negotiating realistic payment arrangements with customers. They are responsible for maintaining accurate documentation and ensuring compliance with provincial regulations and internal policies.

Requirements

Candidates must have a college diploma (DEC) and at least two years of experience in collections. Proficiency in both English and French is required, along with strong negotiation and customer service skills.

Skills

Collections
Negotiation
Customer service
Financial assessment
Conflict resolution
Communication
Bilingualism
Problem solving
Time management
Data entry
Empathy
Professionalism
Financial software
Account management
Regulatory compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Telemedicine
Employee and family assistance program
Group RRSP
Paid vacation
Paid sick days
Professional development
Wellness committee

Visa sponsorship

Not detected in the job text

Keywords

Collections
Finance
Customer Service
Negotiation
Hybrid Work
Account Management
Financial Literacy
Credit Solutions
Regulatory Compliance
Bilingual
Debt Recovery
Payment Arrangements
Professionalism
Data Documentation
Client Relations

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