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Added 1 min ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
Reporting to the Chief Executive Officer (CEO), the Manager is accountable for revenue generation and profitability, customer experience, service delivery, staffing, systems, and continuous…
Added 1 min ago
W
Associate Technical Consultant, Environmental Scientist
Worley
Calgary, AB · Edmonton, AB
- Full-time
This role offers an exciting opportunity for an experienced environmental professional to combine technical leadership, project delivery, client engagement, and mentorship while helping…
Added 15 mins ago
LC
Pharmacy Assistant - CPS
Loblaw Companies Limited
Mississauga, ON
- Full-time
Maintain a professional and inclusive work environment.
Added 15 mins ago
W
(CAN) Asset Protection Associate
Walmart
Cambridge, ON
- Part-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 31 mins ago
SE
Warehouse Clerk
SMS Equipment Inc.
Saint-Augustin-de-Desmaures, QC · St-Augustin de Desmaures, QC
- Full-time
Hourly rate: from $22.66 to $27.30 per hour, depending on experience
Added 31 mins ago
M
Sr TA Advisor
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 1 hour ago
XT
AZ Driver - US/Long Haul - XTL Is Growing!
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
1 year of commercial Cross Border driving experience - Mandatory
Added 1 hour ago
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(CAN) Asset Protection Associate
Walmart
Hamilton, ON
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
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Event Brand Ambassador / Booth Assistant (Temporary)
Accounting Farm USA
Toronto, ON
- Full-time
Previous event, promotional, retail or customer service experience is an asset
Added 1 hour ago
W
Recruiter
Wiraa
Canada
- Part-time
…effective recruitment strategies, and ensure a seamless candidate experience from sourcing through onboarding. The position also involves continuous improvement initiatives to enhance…
Added 1 hour ago
Finance Analyst
Magellan
Kitchener, ON
…Magellan we have over 80 years of collective knowledge and experience in the aerospace industry, and believe one truth: People create…
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SC
Kitchen General Helper - Starbucks Team member (34444001)
Sodexo Canada Ltd
Vaughan, ON
- Part-time
Maintain a positive customer experience at all times.
Added 1 hour ago
WB
Senior Administrative Assistant
Whistler Blackcomb
Whistler, BC
- Full-time
…through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 1 hour ago
HE
Entry level Marketing Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Our Management Training Program provides hands-on experience across sales and marketing, leadership development, administration, and management. You’ll learn by doing, work alongside…
Added 1 hour ago
HE
Event Sales Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Gaining practical experience of successful events and customer-acquisition campaigns
Added 1 hour ago
HE
Customer Service Specialist
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Previous customer service experience is an asset, but not required
Added 1 hour ago
In Store Bakery - Decorator Cake
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lethbridge, AB
Provide customers with friendly and professional service. Prepare special order requests while maintaining self-serve and fresh cases for the bakery department. Actively contribute to an…
Added 1 hour ago
Northern Station Agent
The Talent Team at Perimeter Aviation
Brochet, MB · Cross Lake 19, MB · MB · God'S River 86A, MB · Grand Rapids, MB · Island Lake, MB · Lac Brochet 197A, MB · Norway House 17, MB · Oxford House 24, MB · Shamattawa 1, MB · South Indian Lake, MB · St. Theresa Point, MB · Wasagamack, MB · Lake, ON · Sachigo Lake, ON · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 1 hour ago
Dash Captain
The Talent Team at Perimeter Aviation
Thompson, MB · Winnipeg, MB · Mississauga, ON · Timmins, ON
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We’re fostering a culture where…
Added 1 hour ago
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Metro First Officer
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Winnipeg, MB · Sioux Lookout, ON · Thunder Bay, ON
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Added 1 hour ago
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Added 1 hour ago
Senior Healthcare Consultant (Future Opportunities)
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NB · NL · NS · PE
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Added 2 hours ago
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General Merchandise Associate
Walmart
Ottawa, ON
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 2 hours ago
P
Delivery Driver
PepsiCo
Essex, ON
- Temporary
Your experience may include customer service. This is a great role for people who worked successfully with a high degree of independence and have experience dealing with people.

Alterfina

Agent.e de perception bilingue (Hybride) / Bilingual Perception Agent (Hybrid)

QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Jun 17, 2026

Original job description

English section of this bilingual listing.

Alterfina is a fast-growing company reinventing alternative consumer financing. 
Our mission: to offer credit solutions that are tailored, human, and responsible. 

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values - respect, integrity, empathy, innovation, and excellence - guide everything we do and help shape our culture. 

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.

Purpose of the role
Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We’d love to meet you!

As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.

Your day-to-day responsibilities will include:

Communicating with customers by phone (inbound and outbound), email, and SMS;
Building professional, respectful, and human connections with customers;
Assessing customers’ financial situations and repayment capacity;
Negotiating realistic and sustainable payment arrangement;
Clearly explaining account status, consequences, and next steps;
Managing and prioritizing a daily queue of accounts;
Maintaining detailed and accurate documentation of all interactions;
Ensuring compliance with provincial regulations and internal policies;
Supporting the preparation of legal documentation when required;
Meeting established productivity and quality standards;
Collaborating with a supportive team that values coaching and continuous improvement.

You’re the right fit if you…

Are fully bilingual, both spoken and written;
Hold a college diploma (DEC or equivalent);
Have a minimum of 2 years of experience in collections;
Are recognized for your professionalism, communication skills, and empathy;
Are confident in negotiation and objection handling;
Are organized, autonomous, and able to manage multiple files simultaneously;
Adapt quickly to changing situations and priorities;
Have strong customer service skills;
Build trust easily with clients;
Enjoy working as part of a team;
Are comfortable using financial software and digital tools.

What we offer

A work environment that values autonomy and initiative;
Hybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization;
A strong commitment to work-life balance (Concilivi certified);
Comprehensive group insurance (health, dental, vision) paid at 50% by the employer;
Free access to telemedicine and an Employee & Family Assistance Program (EFAP);
Group RRSP with employer contribution;
Competitive vacation package and 7 paid sick days;
Employee recognition program celebrating years of service;
Ongoing training and professional development opportunities;
An active wellness committee with initiatives throughout the year.

Ready to join a growing team?

If you’re looking for a dynamic, people-focused environment where your work truly makes a difference, we’d love to hear from you.

Apply today!

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The use of the masculine form in this posting is intended solely to simplify the text.

Read the full bilingual original

L’organisation

Alterfina est une entreprise en pleine croissance qui réinvente le financement alternatif pour les consommateurs. Notre mission : offrir des solutions de crédit adaptées, humaines et responsables.

Nous visons à devenir la solution de financement alternative préférée des Canadiens, en les aidant à traverser leurs défis financiers immédiats tout en les outillant pour développer de saines habitudes financières.

Nos cinq valeurs - respect, intégrité, bienveillance, innovation et excellence - guident chacun de nos gestes et façonnent notre culture.

Rejoindre Alterfina, c’est intégrer une équipe dynamique où ton rôle a un impact direct sur la réussite de l’entreprise… et sur la vie de nos clients.

À propos du rôle
Tu aimes négocier, trouver des solutions et évoluer dans un environnement dynamique où aucune journée ne se ressemble? On veut te rencontrer!

Comme agent(e) de recouvrement, tu joueras un rôle clé dans la gestion des comptes en souffrance et l’accompagnement des clients vers des solutions de paiement réalistes et adaptées à leur situation.

Au quotidien, tu seras appelé(e) à :

Communiquer avec les clients par téléphone (entrant et sortant), courriel et SMS;
Créer un contact humain, professionnel et respectueux avec chaque client;
Évaluer la situation financière et la capacité de paiement des clients;
Négocier des ententes de paiement réalistes et durables;
Expliquer clairement les conséquences et prochaines étapes liées aux dossiers;
Gérer efficacement une file de dossiers priorisés;
Assurer un suivi rigoureux et documenter chacune des interactions;
Respecter les politiques internes ainsi que les règles provinciales applicables;
Participer à la préparation de documents légaux;
Atteindre les standards de qualité et de performance établis;
Collaborer avec une équipe engagée et ouverte au coaching et à l’amélioration continue.

Tu es la personne qu’il nous faut si…

Tu es parfaitement bilingue, autant à l’oral qu’à l’écrit;
Tu possèdes un DEC;
Tu as un minimum de 2 ans d’expérience en recouvrement;
Tu es reconnu(e) pour ton entregent, ton écoute et ton professionnalisme;
Tu sais négocier avec tact, assurance et empathie;
Tu es organisé(e), autonome et capable de gérer plusieurs dossiers à la fois;
Tu t’adaptes rapidement aux changements et aux nouvelles situations;
Tu as un excellent sens du service à la clientèle;
Tu établis facilement un climat de confiance avec les clients;
Tu apprécies le travail d’équipe et la collaboration;
Tu es à l’aise avec les logiciels et outils du domaine financier.

Ce qu’on t’offre

Un environnement stimulant où ton autonomie est valorisée;
Mode de travail hybride. Nous offrons une flexibilité entre télétravail et présence au bureau, selon les besoins du poste, de l’équipe et de l’organisation;
Une vraie conciliation travail-vie personnelle (sceau Concilivi);
Des assurances complètes (santé, dentaire, vision) payées à 50 % par l’employeur;
La télémédecine et un programme d’aide aux employés et à la famille (PAEF);
Un REER collectif avec contribution de l’employeur;
Des vacances avantageuses et 7 journées maladie;
Un programme de reconnaissance de l’ancienneté;
De la formation continue pour soutenir ton développement professionnel;
Un comité mieux-être actif avec des initiatives toute l’année.

Envie de faire partie d’une équipe en pleine croissance?

Si tu cherches un environnement humain, dynamique et motivant où ton travail a un réel impact, on aimerait te rencontrer.

Postule dès maintenant!

Nous remercions tous les candidats de leur intérêt. Seules les personnes retenues pour une entrevue seront contactées.

L’usage du masculin dans cette description a pour unique but d’alléger le texte.

___________________________________

Company Description

Alterfina is a fast-growing company reinventing alternative consumer financing. 
Our mission: to offer credit solutions that are tailored, human, and responsible. 

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values - respect, integrity, empathy, innovation, and excellence - guide everything we do and help shape our culture. 

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.

Purpose of the role
Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We’d love to meet you!

As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.

Your day-to-day responsibilities will include:

Communicating with customers by phone (inbound and outbound), email, and SMS;
Building professional, respectful, and human connections with customers;
Assessing customers’ financial situations and repayment capacity;
Negotiating realistic and sustainable payment arrangement;
Clearly explaining account status, consequences, and next steps;
Managing and prioritizing a daily queue of accounts;
Maintaining detailed and accurate documentation of all interactions;
Ensuring compliance with provincial regulations and internal policies;
Supporting the preparation of legal documentation when required;
Meeting established productivity and quality standards;
Collaborating with a supportive team that values coaching and continuous improvement.

You’re the right fit if you…

Are fully bilingual, both spoken and written;
Hold a college diploma (DEC or equivalent);
Have a minimum of 2 years of experience in collections;
Are recognized for your professionalism, communication skills, and empathy;
Are confident in negotiation and objection handling;
Are organized, autonomous, and able to manage multiple files simultaneously;
Adapt quickly to changing situations and priorities;
Have strong customer service skills;
Build trust easily with clients;
Enjoy working as part of a team;
Are comfortable using financial software and digital tools.

What we offer

A work environment that values autonomy and initiative;
Hybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization;
A strong commitment to work-life balance (Concilivi certified);
Comprehensive group insurance (health, dental, vision) paid at 50% by the employer;
Free access to telemedicine and an Employee & Family Assistance Program (EFAP);
Group RRSP with employer contribution;
Competitive vacation package and 7 paid sick days;
Employee recognition program celebrating years of service;
Ongoing training and professional development opportunities;
An active wellness committee with initiatives throughout the year.

Ready to join a growing team?

If you’re looking for a dynamic, people-focused environment where your work truly makes a difference, we’d love to hear from you.

Apply today!

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The use of the masculine form in this posting is intended solely to simplify the text.

Apply About employer

More about this job

Responsibilities

The collections agent will manage overdue accounts by negotiating realistic payment arrangements with customers. They are responsible for maintaining accurate documentation and ensuring compliance with provincial regulations and internal policies.

Requirements

Candidates must have a college diploma (DEC) and at least two years of experience in collections. Proficiency in both English and French is required, along with strong negotiation and customer service skills.

Skills

Collections
Negotiation
Customer service
Financial assessment
Conflict resolution
Communication
Bilingualism
Problem solving
Time management
Data entry
Empathy
Professionalism
Financial software
Account management
Regulatory compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Telemedicine
Employee and family assistance program
Group RRSP
Paid vacation
Paid sick days
Professional development
Wellness committee

Visa sponsorship

Not detected in the job text

Keywords

Collections
Finance
Customer Service
Negotiation
Hybrid Work
Account Management
Financial Literacy
Credit Solutions
Regulatory Compliance
Bilingual
Debt Recovery
Payment Arrangements
Professionalism
Data Documentation
Client Relations

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