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Added 3 mins ago
Account Manager - Service Sales
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Full-time
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Added 3 mins ago
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Added 48 mins ago
Assistant Bakery Manager
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Added 48 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Alterna Savings

Community Bus Banking Officer

Brampton, ON, Canada

Pay: Target Salary Range: $55,000 - $60,000
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company: Alterna Savings & Credit Union Ltd.

Location: 800 Bay St., Toronto, ON M5S 3A9

Job Type: Full time

Target Salary Range: $55,000 - $60,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This job posting is for an existing vacancy

Scope of Position

The Community Business Banking Officer (CBBO) is the lead role involved in outbound, banker-initiated contact of members/clients using in branch renewal lists, branch and marketing lead lists for Personal and community small business members/clients. The focus of this role is to contact and meet with designated members/clients in an effort to understand and meet their overall day to day banking and cash management needs, consolidate share of wallet and refer to more senior bankers as required. Sales are driven by appointments generated from the pro-active calling and up selling of referrals that have been provided by other sales professionals.

CBBO contribute to meeting team sales plan and related activities through effective assessment of members/clients’ financial needs. Provides product and service solutions (of medium to high complexity in both credit and investment) through effective interviewing and probing, delivering financial advice designed to satisfy the members/clients’ total financial needs. Recognizes and acts on referrals and sales opportunities and maintains relationships with business partners to optimize business opportunities and referrals.

Major Responsibilities

Meet sales targets by delivering products and services that puts the members/clients’ needs first
Proactively promote/sell and deliver a full range of banking products and services to meet our members/clients’ needs
Follow sales and service model by attending and actively participating in branch meetings, huddles, initiatives and campaigns
Maximizes sales opportunities by using effective sales interviewing skills that uncover longer term financial members/clients’ needs
Provide financial advice to members/clients with investment/credit needs requiring moderate financial solutions, using Alterna’s financial calculators
Acquire and refer potential high value members/clients’ relationships to IAs, SME and external partners
Maintain a working knowledge and understanding of all products and services we offer and keep up to date with procedural changes.
Understand and apply risk-based pricing models and use rational pricing discretion to ensure every customer is profitable.
Uses sales and service tools to support members/clients interactions (i.e. Excel, Financial Calculators, STARS)
Develop and implement a proactive members/clients call plan
Follow through on self generated sales and retention leads
Follow through on referrals from other internal staff
Identify and set personal development plan and complete activities set in plan
Actively participate in regular coaching sessions
Compliant with anti money laundering guidelines
Perform other duties as assigned

Expectations / Outcomes

Meets contact commitments as defined by sales plan
Meets sales objective as defined by sales plan
Satisfies members/clients short and longer term financial needs of members/client
Identify and duly note any exceptions to policy and procedures when recommending approval for credit

QUALIFICATIONS

Education / Certification / Experience

Post secondary education combined with 3 years related experience in a financial institution or an equivalent combination of education and experience
Proven track record in sales
CSC or IFIC course an asset
As part of continuing education enrolled in Financial Planning or other similar type programs
Experience in providing credit solutions

Knowledge / Skills

Detailed working knowledge of investment and good knowledge of lending and mortgages sufficient to analyze members/ needs, explain features and benefits and place the product for the members/clients
Sound knowledge of various computer applications such as Excel, Word etc
Good knowledge of the sales process and strong communication skills to interview effectively to uncover members/clients’ needs
Good problem-solving skills sufficient to identify, analyze and resolve complex members/clients’ issues/problems
Solid negotiation skills to deal with members/clients’ solutions and sales

COMPETENCIES

Members/clients/Client Centricity-Builds positive members/clients relations
Continuous Learning & Agility-Seeks to improve and maintain personal effectiveness in high demand situations
Teamwork-Contributes positively as a team members/client
Achievement Orientation-Continually improves personal performance
Adaptability-Adapts ones work to a situation and a variety of changes
Decision Making & Problem solving-Makes decisions and solves problems by interpreting policies and guidelines
Impact & Influence-Adapts rationale to influence others
Initiative-Addresses imminent issues or opportunities
Sales Process-Applies Alterna’s sales principles
Professional/Technical Expertise-Demonstrates in-depth knowledge as relates to the job’s role

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking™ for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with over 210,000 members through a network of over 40 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

Working at Alterna

We are incredibly proud of our corporate culture of Integrity, Respect and Collaboration, where everyone works together towards a common goal; the financial wellbeing of our employees, members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact our Recruitment Team and let us know how we can accommodate you.

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More about this job

Responsibilities

The Community Business Banking Officer is responsible for proactive outbound contact with members to identify financial needs and provide appropriate credit and investment solutions. They must meet sales targets, manage member relationships, and collaborate with internal partners to optimize business opportunities.

Requirements

Candidates must have post-secondary education combined with at least 3 years of experience in a financial institution. A proven track record in sales and knowledge of banking products, credit solutions, and investment services is required.

Skills

Sales
Financial advice
Credit analysis
Investment knowledge
Negotiation
Problem-solving
Communication
Financial planning
Banking products
Mortgage knowledge
Anti-money laundering compliance
Proactive calling
Lead generation
Financial calculators
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Investment Banking
Sales
Credit
Mortgages
Financial Planning
CSC
IFIC
Anti-Money Laundering
Business Development
Lead Generation
Financial Analysis
Risk-based Pricing
Excel
Word
STARS
Financial Advice
Member Services
Cash Management
Sales Targets
Coaching
Professional Development
Compliance

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