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Added 12 mins ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson
Markham, ON
- Full-time
…cross‑functional collaboration. The role shapes Canada strategy, drives business performance, and ensures robust statutory, regulatory, and SOX compliance across diverse markets. Operating…
Added 12 mins ago
HE
Talent Acquisition Partner - Contract
Hitachi Energy
Montreal, QC
- Full-time
…Talent Partner will work closely with hiring managers, and business leaders to identify, engage, and assess top talent while ensuring a positive candidate experience throughout the early…
Added 12 mins ago
CI
Microsoft Application Specialist – Contract
Compugen Inc
Orillia, ON
- Contract
…administration, workflow automation, application integration, business intelligence/data analysis and technology…
Added 12 mins ago
HE
Talent Acquisition Partner - Contract
Hitachi Energy
ON · Ontario, Canada
- Full-time
…Talent Partner will work closely with hiring managers, and business leaders to identify, engage, and assess top talent while ensuring a positive candidate experience throughout the early…
Added 12 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
P
Lead Developer/Application Architect - Contact Centre Space
Procom
Toronto, ON
- Contract
On behalf of our Banking client, Procom is searching for a Lead Developer/Application Architect for a 12 month contract role. This position is a hybrid position with 2 days onsite at our…
Added 12 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
MG
Business Analyst
Mobility Global
London, ON
- Full-time
Adapt to, and then improve, our existing business intelligence and analytics tools and processes
Added 12 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Title: Internal Auditor (Business Control & IT)
Added 12 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 12 mins ago
PG
Maintenance Manager
Pangeo Group
Vaughan, ON
- Full-time
Standard business hours, with availability to respond to equipment issues as needed.
Added 12 mins ago
VI
Development Manager, Institutional Grants
Vector Institute
Toronto, ON
- $64,400 to $80,500 CAD / year
- Full-time
…portfolio for the Vector Institute while developing necessary business systems, corporate processes, and supporting relationships that will help scale Vector's…
Added 12 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 13 mins ago
R
Director, Fraud Agentic AI
RBC
Toronto, ON
- Full-time
…& Fraud Management(CFM). You will combine strong strategy, business and product expertise to shape AI solutions, including Large Language Models(LLM)-based and Agentic AI solutions. You…
Added 13 mins ago
S
Department Manager, Centre of Store
Save-On-Foods
Surrey, BC · South Point - Surrey BC
- Full-time
Communicating key messages and business objectives to team members in the department, ensuring alignment with organizational goals.
Added 13 mins ago
S
Department Manager, Wine
Save-On-Foods
Surrey, BC · Fleetwood - Surrey BC
- Full-time
Communicating key messages and business objectives to team members in the department, ensuring alignment with organizational goals.
Added 13 mins ago
D
XVA Trader, Derivatives
Desjardins
Toronto, ON · Montreal, QC
- Full-time
As part of the continued growth of its over-the-counter (OTC) derivatives business, Desjardins Capital Markets is seeking a highly motivated professional with a passion for financial…
Added 13 mins ago
Senior Purchasing Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Coordinate technical reviews of vendors/vendor shops and activities of external consultants which may include Third Party legal, engineering, market intelligence, customs and Inspection.

Alterna Savings

Member Service Representative

Brampton, ON, L6T 5J1, Canada

Target Salary Range: $36,000- $38,000 · Full-time

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Job details

Pay: Target Salary Range: $36,000- $38,000
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Type: Full-Time

Target Salary Range: $36,000- $38,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.

Expectations / Outcomes:

Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings’ members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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More about this job

Responsibilities

The Member Service Representative provides professional financial services to members, including processing transactions and identifying needs for products and services. They also assist in branch operations, maintain compliance with policies, and actively participate in sales and referral goals.

Requirements

Candidates should have post-secondary education or equivalent experience, with a preference for previous sales and cash handling experience. The role requires the ability to work flexible hours based on branch operations.

Skills

Customer Service
Financial Transactions
Cash Handling
Sales
Relationship Building
Compliance
Problem Solving
Account Opening
Referral Generation
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Financial Services
Banking
Cash Management
Sales Disciplines
Customer Experience
Compliance
Operational Policies
Account Opening
Foreign Currency Exchange
Referrals
Branch Operations
Credit Union
Transaction Processing

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