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Added 5 mins ago
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Senior Manager Risk, Capital Markets
ATB
Toronto, ON · Lloydminster, SK · Saskatoon, SK · Kelowna, BC · Alexis Whitecourt 232, AB · Pincher Creek, AB · Chestermere, AB · Fort McMurray, AB · Forestburg, AB · Fort Vermilion, AB · Olds, AB · High Level, AB · Picture Butte, AB · Ponoka, AB · Wainwright, AB · Three Hills, AB · Tofield, AB · Magrath, AB · Hinton, AB · Boyle, AB · Medicine Hat, AB · Athabasca, AB · Fairview, AB · Jasper, AB · Rimbey, AB · Lacombe, AB · St. Paul, AB · Sherwood Park, AB · Viking, AB · Sundre, AB · Sylvan Lake, AB · Didsbury, AB · High Prairie, AB · Carstairs, AB · Lac la Biche, AB · Cold Lake, AB · Stettler, AB · Brooks, AB · Drayton Valley, AB · Airdrie, AB · Castor, AB · Stony Plain, AB · Taber, AB · Milk River, AB · Leduc, AB · Barrhead, AB · Fort Macleod, AB · Grimshaw, AB · Killam, AB · Raymond, AB · Spruce Grove, AB · Westlock, AB · Vegreville, AB · Rocky Mountain House, AB · Spirit River, AB · La Crête, AB · Red Deer, AB · Beaumont, AB · Provost, AB · Vermilion, AB · Valleyview, AB · Caroline, AB · Linden, AB · Vulcan, AB · Canmore, AB · Slave Lake, AB · Elk Point, AB · Smoky Lake, AB · Strathmore, AB · Mayerthorpe, AB · Wildwood, AB · Hanna, AB · Foremost, AB · Peace River, AB · Wetaskiwin, AB · Okotoks, AB · Two Hills, AB · Falher, AB · Manning, AB · Nanton, AB · Trochu, AB · Rycroft, AB · Redwater, AB · Fort Saskatchewan, AB · Andrew, AB · Drumheller, AB · Thorsby, AB · Hythe, AB · Consort, AB · Breton, AB · Coronation, AB · Onoway, AB · Cochrane, AB · Bonnyville, AB · Camrose, AB · Innisfail, AB · Crossfield, AB · Edson, AB · Edmonton, AB · Claresholm, AB · Bow Island, AB · Beaverlodge, AB · St. Albert, AB · Grande Prairie, AB · Banff, AB · Oyen, AB · Calgary, AB · Lethbridge, AB · Coaldale, AB · Lamont, AB · Cardston, AB · Granum, AB · AB · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
…(CCM), you will report directly to the Managing Director of Business Enablement and Risk Assurance (BERA). Your core responsibilities encompass leading the execution of risk identification,…
Added 5 mins ago
A
Senior Manager, SSU Finance (15 Month Term)
ATB
Edmonton, AB · Calgary, AB
- Full-time
Gain a deep understanding of the business and operations of the Strategic Support Units to offer valuable, proactive and pragmatic suggestions and solutions.
Added 5 mins ago
W
Graduate Mechanical Engineer
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 5 mins ago
W
Talent Acquisition Advisor I
Worley
Edmonton, AB
- Full-time
…they meet today's needs and transition to more sustainable…
Added 5 mins ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
…we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud…
Added 5 mins ago
LF
Customer Service Representative (full-time hourly)
Leons Furniture Limited
Guelph, ON
- Full-time
…exceeds customer expectations, fostering loyalty and repeat business within the Canadian…
Added 5 mins ago
H
Consultant Specialist, Collateral Treasury
HSBC
Toronto, ON
- Full-time
…that provide tools and processes to facilitate the functions, business, and entities with their service management…
Added 9 mins ago
VE
Supply chain manager
Volta Energy Solutions Canada Inc.
Brossard, QC · Granby, QC
- $100,000 to $130,000 CAD / year
- Full-time
- On-site
Specialization/experience (business sales and services)
Added 19 mins ago
I
Sales Executive (Retail)
Infoya
Toronto, ON
- $150,000 to $225,000 CAD / year
- Full-time
…full-cycle sales, from identifying opportunities and structuring solutions to negotiating and closing deals. The ideal candidate brings experience in B2B consulting or technology…
Added 19 mins ago
G
Représentant aux ventes externes / Outside Salesperson-EN
Guillevin
Brossard, QC
- Full-time
Répondre aux besoins des clients et trouver des solutions adéquates, selon le cas.
Added 19 mins ago
MC
Global Tactical Planner
Methanex Corporation
Vancouver, BC
- Full-time
Bring together information from multiple regions and functions to identify emerging supply risks, opportunities and practical solutions.
Added 19 mins ago
SH
Store Manager Metropolis Metrotown
Sunglass Hut
Burnaby, BC
- Full-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 19 mins ago
A
Gestionnaire principal en transformation financière
Accenture
Calgary, AB
- Full-time
…l’entreprise ou exploiter le potentiel de l’IA, nous apportons des solutions aux défis les plus complexes de nos clients. Cliquez ici pour en savoir plus sur la Direction financière et les…
Added 20 mins ago
I
Project Manager Sr
Insight
Calgary, AB
- Full-time
…transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations…
Added 20 mins ago
I
Intermediate Business Analyst
Insight
Calgary, AB
- Full-time
…transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations…
Added 20 mins ago
Actuarial Consultant - Alberta Auto Pricing
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Thunder Bay, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.…
Added 20 mins ago
Human Resources Consultant (2 year contract)
CAA Club Group
Mississauga, ON
We are looking for an enthusiastic Human Resources Consultant (2 year contract) to work in close partnership with the business to help develop and execute in-depth people strategies.
Added 20 mins ago
Construction Manager, Facilities, Pacific Link (Contract)
Trans Mountain
Calgary, AB
…execution approaches, identify constructability risks and practical solutions, and contribute to the successful delivery of a major infrastructure…
Added 20 mins ago
I
Senior Frontend Developer - Angular
INFOYA
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Developer with deep Angular expertise to own frontend features from design
Added 20 mins ago
Senior Data Engineer
Livingston International
Toronto, ON
Collaborate with the Director, IT and cross-functional stakeholders to translate business requirements (e.g., optimization, performance, demand forecasting, Portal integrations, etc.) into…
Added 20 mins ago
IN
Human Resources Business Partner II
IKO North America
Toronto, ON · Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
Strategic mindset with the ability to translate business needs into effective HR solutions.
Added 22 mins ago
GA
Analyst, information technology (IT)
Go Auto
Calgary, AB
- $40.5 to $42.5 CAD / hour
- Full-time
- On-site
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 34 mins ago
KC
Commercial Strategy / Pricing Lead - Global Software Leader
Kingston Consulting Global Ltd
Canada
- Full-time
…companies and it delivers award-winning, industry-changing solutions. As part of exciting plans, we are recruiting a strategic Commercial Lead to drive commercial operations and ensure…
Added 34 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
Experience with parts operations, inventory practices, customer service, business systems, and John Deere computer applications.
Added 34 mins ago
B
Global Team Lead SC Material Master Data
BASF
Calgary, AB
- Full-time
Partnering with business stakeholders, IT, and process owners to align data governance practices and implement scalable solutions for global operations.

Alterna Savings

Member Service Representative

Brampton, ON, L6T 5J1, Canada

Target Salary Range: $36,000- $38,000 · Full-time

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Job details

Pay: Target Salary Range: $36,000- $38,000
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Type: Full-Time

Target Salary Range: $36,000- $38,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.

Expectations / Outcomes:

Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings’ members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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More about this job

Responsibilities

The Member Service Representative provides professional financial services to members, including processing transactions and identifying needs for products and services. They also assist in branch operations, maintain compliance with policies, and actively participate in sales and referral goals.

Requirements

Candidates should have post-secondary education or equivalent experience, with a preference for previous sales and cash handling experience. The role requires the ability to work flexible hours based on branch operations.

Skills

Customer Service
Financial Transactions
Cash Handling
Sales
Relationship Building
Compliance
Problem Solving
Account Opening
Referral Generation
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Financial Services
Banking
Cash Management
Sales Disciplines
Customer Experience
Compliance
Operational Policies
Account Opening
Foreign Currency Exchange
Referrals
Branch Operations
Credit Union
Transaction Processing

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