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Added 11 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Halifax, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 11 mins ago
TS
Registered Practical Nurse
The Salvation Army in Canada
Ottawa, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 11 mins ago
TS
Union Store Associate
The Salvation Army in Canada
Brantford, ON
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 11 mins ago
TS
Union Store Associate
The Salvation Army in Canada
Brantford, ON
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 11 mins ago
KL
Sr. Resolution Officer
KSI Law
Markham, ON
- Full-time
As a member of the KSI Law team, you will have access to:
Added 11 mins ago
H
Financial Services Representative
HMECU
Brantford, ON
- Full-time
Understand member needs and recommend solutions that support their financial goals
Added 11 mins ago
TS
Store Associate
The Salvation Army in Canada
Vancouver, BC
- Full-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 12 mins ago
CE
Legal Counsel
Cenovus Energy
Calgary, AB
- Full-time
Advise on compliance matters related to federal and provincial regulations impacting upstream operations, including licensing requirements and liability management. Collaborate with members…
Added 12 mins ago
C
Integrated Solution Leader – Future Fighter Lead-In Trainer (FFLIT)
CAE
Ottawa, ON · Montreal, QC
- Full-time
…innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster,…
Added 12 mins ago
B
Manager, Media Partnerships
BMO
Toronto, ON · YNG
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 12 mins ago
B
Regional Manager, Retail Insurance
BMO
Montreal, QC · HO
- Full-time
You're fluent in French and English to support business operations outside the province of Quebec.
Added 12 mins ago
B
Senior Supplier Relationship Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management.
Added 12 mins ago
B
Marketing Coordinator, Winter 2027 (Co-op/Internship) - 8 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
Contributes to the efficient and effective operations of marketing projects, programs and events. Performs a variety of tasks and provides support to the marketing team ensuring that…
Added 12 mins ago
B
Business Management Coordinator, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · YNG
- Full-time
Provides a variety of general office support services and clerical tasks to support to one or more business groups and facilitate group operations. Collaborates with internal and external…
Added 12 mins ago
SI
Sales Associate
SNDL Inc.
Calgary, AB · ACE Liquor Discounter Copperfield
- Part-time
As a Sales Associate, you support the daily operations of the store by ensuring customers have a great experience and the store remains clean, organized, and compliant. Your…
Added 12 mins ago
Customer Experience Associate - Baie Verte, NFLD - 30 hours/week (275496)
Scotiabank
Baie Verte, NL
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 12 mins ago
MR
Administrative Assistant (Safety Department)
Maple Reinders
Remote, Canada
- Full-time
- Remote
Provide administrative support to the Safety Department, helping the team stay organized, informed, and on track with day-to-day priorities.
Added 12 mins ago
Product Manager 1
Bell
Toronto, ON
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 12 mins ago
PH
RN/RPN Hope to Health Primary Care Clinic
Providence Healthcare
Vancouver, BC
- Temporary
The Primary Care Nurse is a member of an interprofessional health care team. Duties include working with the health care team to assess and engage new clients/patients, documenting…
Added 28 mins ago
PH
LPN , Hope to Health Primary Care Clinic
Providence Healthcare
Vancouver, BC
- $32.84 to $41.35 CAD / hour
- Part-time
…Manager and working in collaboration with the interdisciplinary team, the Licensed Practical Nurse (LPN) is responsible for providing nursing care to an assigned group of patients/residents…
Added 28 mins ago
MI
TIM Lead CA Biscuits- East York
Mondelēz International
Toronto, ON · Plant - East York, Canada
- Full-time
As a key member of our leadership team (PLT), you will be instrumental in bridging complex technical insights with strategic business objectives. Your ability to influence, communicate…
Added 28 mins ago
AW
Customer Service Professional (CSP)
All Weather At Home
Langley (District), BC · Langley, BC
- Full-time
As a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard – every day, you have the power to create positive and lasting memories in…
Added 28 mins ago
H
Sales Engineer, Eastern Canada
Horizon3
Remote, Canada
- Full-time
- Remote
We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common…
Added 28 mins ago
UH
Clerical Assistant III
University Health Network
Toronto, ON
- Full-time
As an integral member of the Division of Nephrology, the Billing Specialist is responsible for the accurate and timely preparation, submission, reconciliation, and monitoring of physician…
Added 28 mins ago
UH
Clinical Coordinator - Spinal Cord Program
University Health Network
Toronto, ON
- Full-time
Facilitate communication between interdisciplinary team members to support timely patient care.

Alterna Savings

Member Service Representative

Brampton, ON, L6T 5J1, Canada

Target Salary Range: $36,000- $38,000 · Full-time

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Job details

Pay: Target Salary Range: $36,000- $38,000
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Type: Full-Time

Target Salary Range: $36,000- $38,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.

Expectations / Outcomes:

Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings’ members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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More about this job

Responsibilities

The Member Service Representative provides professional financial services to members, including processing transactions and identifying needs for products and services. They also assist in branch operations, maintain compliance with policies, and actively participate in sales and referral goals.

Requirements

Candidates should have post-secondary education or equivalent experience, with a preference for previous sales and cash handling experience. The role requires the ability to work flexible hours based on branch operations.

Skills

Customer Service
Financial Transactions
Cash Handling
Sales
Relationship Building
Compliance
Problem Solving
Account Opening
Referral Generation
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Financial Services
Banking
Cash Management
Sales Disciplines
Customer Experience
Compliance
Operational Policies
Account Opening
Foreign Currency Exchange
Referrals
Branch Operations
Credit Union
Transaction Processing

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