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Added 13 mins ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
Action a business plan focused on building your client base and market share through prospecting, marketing and developing a pipeline that identifies and cultivates relationships with…
Added 1 hour ago
LN
Retail Promotions Representative – Financial Services
Lega Nova Group
Halifax, NS
- Full-time
Developing practical skills in customer engagement, promotional marketing and sales
Added 2 hours ago
HP
Store Lead Generation Representative
Hydra Pure Group
Niagara Falls, ON
- Full-time
- Opportunity to build valuable communication and marketing skills
Added 3 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
AS
Part Time Retail Sales Representative - Temporary
Advantage Solutions
Calgary, AB
- Part-time
We are hiring a Retail Sales Merchandiser who can work effectively with store management to increase retail sales and execute client-driven merchandising that exceed the client’s…
Added 3 hours ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
At Hype Events, we help established brands connect with customers through face-to-face marketing, events, and brand experiences. We’re looking for a Customer Service Representative who…
Added 11 hours ago
A
Field Representative - Alcoholic Beverages
Acosta
Burlington, ON
- Full-time
Communicate effectively with store staff regarding tasks, sales activities, promotions, client objectives and work completed.
Added 15 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
Run a weekly review of a recorded sales call with our division managers and marketing, so what buyers say shapes both.
Added 23 hours ago
TI
Property and Casualty Office Representative
Tammy Insurance Agency
Oshawa, ON
- $40,000 to $65,000 CAD / year
- Full-time
Are you outgoing and customer-focused? Are you excited to help customers reach their insurance needs? If you answered yes to these questions, working for an Insurance agent may be the…
Added 1 day ago
M
Canada BD
MEXC
Canada
- Full-time
Act as a representative of MEXC, maintaining strong relationships with KOLs and marketing channels to ensure long-term cooperation.
Added 1 day ago
VS
Business Representative
Visloft Studios
Toronto, ON
- Contract
Hands-on experience in sales and business development
Added 1 day ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Montreal, QC
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 1 day ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
AB · Edmonton, AB
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 1 day ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Toronto, ON
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 1 day ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Calgary, AB
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 1 day ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Mississauga, ON
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 1 day ago
AG
Brand Ambassador – Ultrahuman
Acosta Group
Vancouver, BC
- Contract
Premium is seeking a Training and Sales representative to be the driving force that helps make the Ultrahuman brand stand out.
Added 1 day ago
HP
In-Store Representative
Hydra Pure Group
St. Catharines, ON
- Full-time
- Opportunity to build valuable communication and marketing skills
Added 1 day ago
A
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON · Etobicoke, ON
- Full-time
Communicate effectively with store staff regarding tasks, sales activities, promotions, client objectives and work completed.
Added 1 day ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
At Hype Events, we help established brands connect with customers through face-to-face marketing, events, and brand experiences. We’re looking for a Customer Service Representative who…
Added 1 day ago
N
Regional Sales Director - Culinary
NPAworldwide
Vancouver, BC
- Full-time
Company vehicle must be clean and reliable with sufficient trunk space to carry all sales and marketing tools necessary.
Added 1 day ago
M
GWS Internal Wholesaler - Retail
Manulife
Toronto, ON · Waterloo, ON · Vancouver, BC
- Full-time
This opportunity offers a long-term professional career path with a focus on business development within an established and defined training program into becoming an External Wholesaler.…
Added 1 day ago
A
Virology, Therapeutic Specialist - Northern Ontario
AbbVie
Sudbury, ON · Greater Sudbury, Ontario
- $93,000 to $143,000 CAD / year
- Full-time
Our Therapeutic Specialists develop robust business plans to execute brand strategy and tactics in the field, deliver sales performance and effectively build strong customer relationships…
Added 1 day ago
Sales Development Representative
SOCi
Toronto, ON · Vancouver, BC
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Sales Development Representative to join our growing team to help us achieve our…
Added 1 day ago
NF
Sales Representative - Polo Park Mall
Neo Financial
Winnipeg, MB
- $20 CAD / hour
- Part-time
We are seeking motivated Sales Representatives to act as the face of Neo Financial. You will be directly responsible for customer acquisition by signing people up for Neo Credit card, Neo…

Alterna Savings

Member Service Representative

Brampton, ON, L6T 5J1, Canada

Target Salary Range: $36,000- $38,000 · Full-time

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Job details

Pay: Target Salary Range: $36,000- $38,000
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Type: Full-Time

Target Salary Range: $36,000- $38,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.

Expectations / Outcomes:

Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings’ members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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More about this job

Responsibilities

The Member Service Representative provides professional financial services to members, including processing transactions and identifying needs for products and services. They also assist in branch operations, maintain compliance with policies, and actively participate in sales and referral goals.

Requirements

Candidates should have post-secondary education or equivalent experience, with a preference for previous sales and cash handling experience. The role requires the ability to work flexible hours based on branch operations.

Skills

Customer Service
Financial Transactions
Cash Handling
Sales
Relationship Building
Compliance
Problem Solving
Account Opening
Referral Generation
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Financial Services
Banking
Cash Management
Sales Disciplines
Customer Experience
Compliance
Operational Policies
Account Opening
Foreign Currency Exchange
Referrals
Branch Operations
Credit Union
Transaction Processing

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