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Added 7 mins ago
RR
Manager, Origination Analytics
REV Renewables
Oakville, ON
- $140,000 to $170,000 CAD / year
- Full-time
Contribute to senior management special projects, support energy offtake contract negotiations, and project finance requests
Added 7 mins ago
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- Full-time
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- Contract
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- Full-time
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Senior Director, CFO Controls Office
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- Full-time
Design and oversee an enhanced regulatory compliance monitoring and reporting program for senior executives; manage quality assurance of documentation and testing standards aligned to RBC…
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Senior Accountant
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- Full-time
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Added 8 mins ago
Instructor Therapist - Halton Autism Services
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Program implementation & teamwork: Implement programs under the supervision of the Clinical Supervisor and/or Senior Therapist as part of a team-based environment.
Added 8 mins ago
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Director of Marketing
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- Full-time
Meaningful senior marketing leadership experience.
Added 21 mins ago
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- Full-time
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Added 22 mins ago
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Senior Software Developer
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- Full-time
Added 22 mins ago
Senior Technical Program Manager
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Toronto, ON
ShyftLabs is seeking an experienced Senior Technical Program Manager – Cybersecurity to support one of our leading enterprise clients. In this role, you will lead the delivery of…
Added 22 mins ago
Fraud Officer (6 Months contract)
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Receives direction from the Senior Manager, Financial Crime Management, and other members of Senior Leadership Teams as appropriate on significant regulatory, reputational risk and policy…
Added 22 mins ago
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· Own assigned stories from start to finish, with code review and support from senior developers.
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Senior Java Engineering Lead
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- Full-time
As a Senior Backend Java Engineer, you will design and build scalable backend systems that power critical applications within Citi's technology organization. This hands-on role puts you at…
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- Full-time
…matters - building foundational litigation experience under senior counsel while contributing directly to active files from day…
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Senior Legal Resolutions Officer
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Guidewire Developer
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Toronto, ON
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We are seeking an experienced Guidewire PolicyCenter Developer to join an insurance technology team supporting the development, configuration, integration, and enhancement of PolicyCenter…
Added 38 mins ago
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Senior Information Security Specialist
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Toronto, ON
- Full-time
As a member of CIBC’s CTPR team, you’ll play a crucial role in all matters of Information Security. As a Senior Information Security Specialist you will be responsible for consulting on…
Added 38 mins ago
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Senior Director, Group Product Owner - Enterprise Governance, Risk & Compliance (eGRC)
CIBC
Toronto, ON
- Full-time
As Senior Director, Group Product Owner – Enterprise Governance, Risk & Compliance (eGRC), you'll shape how CIBC identifies, manages, and responds to operational risk. You will shift our…
Added 38 mins ago
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- Full-time
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EY Canada is seeking a Developer/ Technical Architect to join our growing Microsoft Dynamics 365 Customer Engagement team. Our Microsoft solutions group extends from advisory and planning,…

Alterna Savings

Member Service Representative

Brampton, ON, L6T 5J1, Canada

Target Salary Range: $36,000- $38,000 · Full-time

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Job details

Pay: Target Salary Range: $36,000- $38,000
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Type: Full-Time

Target Salary Range: $36,000- $38,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.

Expectations / Outcomes:

Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings’ members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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More about this job

Responsibilities

The Member Service Representative provides professional financial services to members, including processing transactions and identifying needs for products and services. They also assist in branch operations, maintain compliance with policies, and actively participate in sales and referral goals.

Requirements

Candidates should have post-secondary education or equivalent experience, with a preference for previous sales and cash handling experience. The role requires the ability to work flexible hours based on branch operations.

Skills

Customer Service
Financial Transactions
Cash Handling
Sales
Relationship Building
Compliance
Problem Solving
Account Opening
Referral Generation
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Financial Services
Banking
Cash Management
Sales Disciplines
Customer Experience
Compliance
Operational Policies
Account Opening
Foreign Currency Exchange
Referrals
Branch Operations
Credit Union
Transaction Processing

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