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Group Fitness Instructor - Freestyle Fitness - Ajax Taunton and Westney
GoodLife Fitness
Ajax, ON
- Part-time
…their classes and other classes on the schedule to increase Member engagement and adherence in Group Experience…
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Director Nursing Services
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
The DOC serves as a member of the Quality and Safety Portfolio Team along with the DOC Porteous Lodge and V.P. Quality Care and Safety/ CNO. The incumbent works cross functionally and…
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Market Development Manager
Desjardins
Quebec, QC · Desjardins Entreprises Québec
- Full-time
…responsible for the strategic and operational management of a team dedicated to selling financial products and services in a specific business line. You build and maintain long-term…
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Financial Services Representative
CIBC
Brampton, ON · BRAMALEA & MAYFIELD BANKING
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
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Mobile Financial Services Representative
CIBC
Toronto, ON · Mississauga, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
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cast member SilverCity London
Cineplex
London, ON · SC London
- Part-time
Cineplex’s Cast Members are an integral part of the team who provide an exceptional entertainment experience to each and every guest. Cast Members have a range of responsibilities, each of…
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Cast Member - Seasonal
Cineplex
Cambridge, ON · GLX Cambridge
- Part-time
Cineplex’s Cast Members are an integral part of the team who provide an exceptional entertainment experience to each and every guest. Cast Members have a range of responsibilities, each of…
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Financial Planner
BMO
Edmonton, AB
- Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an
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People Operations Analyst/Analyste aux opérations des personnes
Nuvei
Remote, Canada
- Remote
…administrative and operational human resources functions. As a member of the Global People Operations team, you will support North American operations while working closely with colleagues…
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Adjoint (e) à la pratique- Groupe Assurance et responsabilité civile | Practice Assistant, Insurance and Tort Liability
Borden Ladner Gervais LLP (BLG)
Montreal, QC
- Full-time
You will be a key member of a dynamic and innovative group of lawyers, paraprofessionals, and legal support staff, providing the highest level of service to our clients. You will have the…
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Surface Operator (Casual) - 2026-043
The Regina Exhibition Association Limited
Regina, SK
- Other
2. As a member of REAL’s Surface Operators Team, this position is responsible for maintaining arena facilities for cleanliness of playing surfaces by:
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Advisor Services Associate
The Canada Life Assurance Company
ON · Mississauga Ontario, ON
Our Nominee team is currently seeking an Advisor Services Associate– someone who is responsible for providing a very high level of service to internal and external clients. Any…
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Senior Operations Associate, temporary 6-month contract
The Canada Life Assurance Company
London, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
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IT Business Systems Analyst
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London, ON · Toronto, ON
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Occupational Therapist - Repost
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Ability to perform both independently and as a team member.
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Responsable Qualité Livraison Propulsion / Propulsion Delivery Quality Manager
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Montreal, QC · Mirabel, QC
- Full-time
Bien-être / santé: Programme d’Aide aux Employé.e.s (PAE), programme de rabais, service médical sur site, accès à un service de navette publique entre Laval (station de métro Montmorency)…
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Full Time Sales Representative | Park Place Shopping Centre
TELUS
Lethbridge, AB
- Full-time
As a Team Member in our stores, you can expect to:
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Full Time Sales Representative | Deerfoot Meadows
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Calgary, AB
- Full-time
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Operations Supervisor
Intelcom
Brockville, ON
- Full-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
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Operations Coordinator
Intelcom
New Richmond, QC
- Full-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
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Project Manager
Bell
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We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 17 mins ago
Sales Associate
Rogers Communications
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our…
Added 17 mins ago
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Assistant Purchasing Manager
Magna International
Toronto, ON
- Full-time
…them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.…
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Executive Chef
Atria Retirement Canada - Anchor Pointe
ON · ON-St. Catharines
- Full-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!

Alterna Savings

Member Service Representative

Brampton, ON, L6T 5J1, Canada

Target Salary Range: $36,000- $38,000 · Full-time

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Job details

Pay: Target Salary Range: $36,000- $38,000
Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Type: Full-Time

Target Salary Range: $36,000- $38,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.

Expectations / Outcomes:

Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings’ members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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More about this job

Responsibilities

The Member Service Representative provides professional financial services to members, including processing transactions and identifying needs for products and services. They also assist in branch operations, maintain compliance with policies, and actively participate in sales and referral goals.

Requirements

Candidates should have post-secondary education or equivalent experience, with a preference for previous sales and cash handling experience. The role requires the ability to work flexible hours based on branch operations.

Skills

Customer Service
Financial Transactions
Cash Handling
Sales
Relationship Building
Compliance
Problem Solving
Account Opening
Referral Generation
Communication

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Financial Services
Banking
Cash Management
Sales Disciplines
Customer Experience
Compliance
Operational Policies
Account Opening
Foreign Currency Exchange
Referrals
Branch Operations
Credit Union
Transaction Processing

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