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Added 4 mins ago
W
Technical Sales Representative- Bearings, Power Transmission
Wajax
ON · Stoney Creek, ON
- Full-time
Review and provide input on target client opportunities while ensuring alignment with overall account strategy
Added 4 mins ago
CC
Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
Ensure Client database/ POS is maintained accurately
Added 5 mins ago
GO
Business Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…improvements to corporate registry processes. As a high-volume, client-facing operation, services are delivered in person, by phone, email, and…
Added 19 mins ago
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Financial Planner
TD
Brampton, ON · Vaughan, ON
- Full-time
Collaborating with your team to achieve shared objectives while enhancing the client experience and demonstrating a commitment to service excellence
Added 19 mins ago
NF
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Barrie, ON
- Full-time
Dealer Engagement, you offer an exceptional client experience by providing support and providing the best client experience and connecting on a personal level to make every interaction…
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Hanover, ON
- Full-time
$130k-$160k base salary depending on experience
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Toronto, ON
- Full-time
We are seeking an experienced Client-Facing Portfolio Manager to join our Portfolio Management and Financial Advisory Team at our Toronto headquarters. This is a client-facing role for an…
Added 19 mins ago
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Licensed Life Insurance Representative
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Added 19 mins ago
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Trade Marketing Representative - Airdrie, AB
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- Full-time
Imperial Tobacco Canada - A member of the BRITISH AMERICAN TOBACCO GROUP has an exciting opportunity for a Trade Marketing Representative in Airdrie and the surrounding areas.
Added 35 mins ago
AI
(Entry Level) Customer Service - Remote - Flexible Schedule
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
Maintain accurate client records and ensure professional communication throughout the enrollment process.
Added 35 mins ago
SF
Customer Service Representative
Sunrise Farms
Surrey, BC
- Full-time
The Customer Service Representative is the frontline liaison between the company and its clients, responsible for delivering exceptional service and support. They promptly address customer…
Added 35 mins ago
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Financial Services Representative
CIBC
Markham, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 35 mins ago
C
Financial Services Representative II - Secondment/Contract
CIBC
Bowmanville, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 35 mins ago
C
Financial Services Representative II
CIBC
Hamilton, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 35 mins ago
C
Financial Services Representative II
CIBC
Colborne, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 35 mins ago
C
Financial Services Representative
CIBC
Toronto, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 35 mins ago
JC
FT Sales Associate, Vancouver Outlet -- Richmond, B.C.
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- Full-time
…customer engagement. As a Sales Associate, you are a brand representative who has the ability to multitask and is focused on building lasting client relationships. You will work in an…
Added 49 mins ago
HSE Site Representative
WSP
Vancouver, BC
Support compliance with applicable health and safety legislation, regulations, codes and standards, along with WSP and client-specific requirements.
Added 49 mins ago
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Nurse A - Registered Nurse Registered Psych Nurse
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Assiniboia, SK
- Full-time
The Registered Nurse (RN) provides safe, competent, and evidence-based nursing care within a client- and family-centered model. Working both independently and collaboratively as part of a…
Added 49 mins ago
M
Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, dynamic, and efficient digital…
Added 49 mins ago
A
Instrumentation & Monitoring Quality Assurance Lead
Arcadis
Vancouver, BC
- Full-time
…subcontractor, Prime Contractor, TIC, Owner’s Engineer, Province Representative, and relevant design disciplines while safeguarding Arcadis’ independent I&M QA mandate. You will ensure…
Added 49 mins ago
F
Account Manager
Fiserv
Mississauga, ON
- Full-time
…payments, processing, and financial technology solutions that drive client outcomes. You will support Relationship Managers in the day-to-day operational management of our national account…
Added 49 mins ago
Fire Protection Specialist
Westinghouse Electric Company, LLC
Kitchener, ON
…specialty environments. This role involves technical design, client consultation, regulatory engagement, and oversight from concept development through commissioning and…
Added 50 mins ago
R&
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 50 mins ago
A
Field Sales Representative
ALLDATA
Sherbrooke, QC
- $50,000 to $125,000 CAD / year
- Full-time
The ALLDATA Business Solutions Manager / Field Sales Representative is responsible for planning, executing, and managing the sales activities required to drive success within an assigned…

Alterna Savings

Member Service Representative (Casual)

Stouffville, ON, L4A 4R6, Canada
Uxbridge, ON, L9P 1P4, Canada

Target Salary Range: $36,000- $38,000 · Full-time

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Job details

Pay: Target Salary Range: $36,000- $38,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Type: Full-Time

Target Salary Range: $36,000- $38,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This is a existing position

Scope of Position:

The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Alterna products and services and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

Responds to member/client needs by delivery of friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or foreign currency exchange.
Resolves member/client issues at first point of contact where possible and refers to senior internal officers based on the complexity of the situation.
Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.
Maintains a strong level of knowledge with respect to Alterna Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.
Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.
Utilizes quarterly learning to adapt strategies and increase results.
Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.
Actively collects applicable fees and revenues, contributing to branch financial goals.
Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.
Actively participates in setting individual sales and referral targets, goal setting and regular coaching sessions.
Performs other duties as assigned by Management.

Expectations / Outcomes:

Alterna Savings’ members will view the organization as exceeding their expectations in terms of service quality.
Personal sales and referral goals will be achieved, contributing to the overall growth of the branch and the organization.
Alterna Savings’ members will have the appropriate products that suit their needs.
Professional and safe work environment is maintained.
Accurate posting, cash management (including balancing), administrative, and security and risk management procedures.

Qualifications:

Post-secondary education preferred or an equivalent level of experience and education.
Previous experience in a sales role, including cash is preferred.
Previous Teller experience would be an asset.
Ability to work flexible hours based on branch operation hours.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants

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More about this job

Responsibilities

Provide friendly, efficient service to members by processing financial transactions, resolving inquiries, and referring complex needs to appropriate internal partners. Promote relevant products and services, meet sales and referral goals, and follow operational, compliance, cash-management, and security procedures.

Requirements

Post-secondary education is preferred, or equivalent education and experience. Previous sales experience involving cash is preferred, teller experience is an asset, and candidates must be able to work flexible hours based on branch operations.

Skills

Member Service
Financial Transaction Processing
Cash Handling
Cash Balancing
Sales
Referrals
Product Knowledge
Needs Assessment
Issue Resolution
Customer Relationship Building
Compliance
Operational Procedures
Risk Management
Administrative Procedures
Communication
Flexible Scheduling

Visa sponsorship

Not detected in the job text

Keywords

Member Service
Credit Union
Retail Banking
Financial Transactions
Deposits
Withdrawals
Cheque Cashing
Bill Payments
Money Orders
Funds Transfers
Foreign Currency Exchange
Account Opening
Sales
Referrals
Member Experience
Product Promotion
Cash Management
Cash Balancing
Compliance
Operational Policies
Code Of Business Conduct
Risk Management
Branch Campaigns
Coaching
Financial Services

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