Personal Banking Advisor

Company: Alterna Savings & Credit Union Ltd.  

Location: 410 Progress Ave, Scarborough, ON 

Job Type: Full-Time

Target Salary Range: $57,000 - $67,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This posting is for an existing vacancy

Scope of Position

The focus of this role is to contact and meet with members in an effort to understand and their overall banking needs and provide advice and guidance to help them reach their financial goals.

Contributes to meeting team sales plan and related activities through effective assessment of member financial needs. Provides product and service solutions (of medium to high complexity in both credit and investment) through effective interviewing and probing, delivering financial advice designed to satisfy the member’s total financial needs. Recognizes and acts on referrals and sales opportunities and maintains relationships with business partners to optimize business opportunities and referrals.

Key Responsibilities

• Proactively promote/sell and deliver a full range of banking products and services to meet our member’s needs.
• Meet sales targets by delivering products and services that puts the member’s needs first.
• Source, receive, investigate, and analyze requests for products from a variety of sources, including individual accounts, commercial accounts, non-member/client business entities, Associations, Co-Operatives, Not-for-Profit organizations, direct and indirect competitors
• Contribute to the growth and on-going maintenance of the business and community portfolio.
• Use financial planning concepts, advisory and relationship tools to meet all members' complex credit/investment needs
• Establish regularly scheduled contacts with members/clients to establish relationships that will identify members' needs
• Keeps files on member relationships that include member's financial goals and PBA plan of action to assist the member/client in meeting those goals
• Liaison with Wealth Management and Small and Medium Enterprise (SME) representatives/team
• Manage member portfolio jointly with other specialists in Alterna i.e. Wealth Management and/or SME
• Provide financial advice using some financial planning tools (e.g. cash-flow and credit management) 
• Act as a mentor for less experienced staff under the guidance of the Branch Manager
• Act as the branch centre of expertise on the use of financial calculators andcomplex credit solutions
• Maintain strong relationships with alliance partners
• Take referrals when deemed necessary based on the complexity of the members/client’s requests

QUALIFICATIONS

Education / Certification / Experience

• Post secondary education combined with 5 years related experience in a financial institution or an equivalent combination of education and experience
• A minimum 3 years credit experience including analysis and knowledge of underwriting
• CFP or PFP designation or currently in progress
• At a minimum 2 years of financial advisory experience and demonstrated relationship building experience
• Proven track record in sales

Knowledge / Skills

• Extensive knowledge of processing/procedures of complex products including deposits, investments, loans and mortgages
• Sound knowledge of various computer applications including Excel, Word etc
• Very detailed knowledge and ability to demonstrate sales management techniques
• Developed writing skills sufficient to communicate detailed factual information to members and various department or partners
• Sound lending judgment
• Excellent problem-solving skills to systematically identify analyze and resolve complex member issues/problems
• Excellent interpersonal and communications skills

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking^® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

• We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

• Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.