Jobs in Canada

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Added 1 min ago
JI
Paint Associate
J.D. Irving, Limited
Saint John, NB
- Part-time
Flexible availability to work days, evenings, and weekends (rotating shifts)
Added 1 min ago
JI
Evening Material Handler
J.D. Irving, Limited
Dieppe, NB
- Full-time
Sunday through Thursday (Evening shift)
Added 16 mins ago
UO
Graduate Administrative Team Lead
University of Victoria
Victoria, BC
- Full-time
The Graduate Administrative Team Lead is responsible for coordinating the day-to-day administrative operations that support the Master of Management (MM), Master of Global Business (MGB),…
Added 16 mins ago
YI
District Manager
YM INC.
Moncton, NB
- Full-time
Maximize district productivity while maintaining excellent standards of customer service
Added 16 mins ago
PH
Lead Clerk, Accounts Receivable RCH
Provincial Health Services Authority
New Westminster, BC
- Full-time
Added 16 mins ago
MC
Assistant Manager
Moores Clothing
Nanaimo, BC
- Full-time
Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
Added 16 mins ago
WB
Assistant Manager SQUAMISH Outlet Store
Whistler Blackcomb
Whistler, BC
- Full-time
Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing exceptional guest…
Added 16 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Toronto, ON
- Full-time
…virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical…
Added 16 mins ago
SN
Inside Sales
Sinoboom North America
Burlington, ON
- Full-time
The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and…
Added 16 mins ago
PH
Public Health Technologist, Bacteriology and Mycology
Provincial Health Services Authority
Vancouver, BC
- Full-time
Responds to requests and inquiries for all referred in tests. Seeks direction as required from the Team Lead, Site Supervisor, Laboratory Operations Manager, or Program Head/Medical…
Added 16 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Halifax, NS
- Full-time
…virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical…
Added 16 mins ago
AP
General Manager
AGF Perú
Calgary, AB
- Full-time
Responsible for overseeing key operational and logistical activities of the branches such as customer service, order processing, shipping and handling of material, transportation logistics,…
Added 16 mins ago
MC
Store Lead
Moores Clothing
Oakville, ON
- Full-time
Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
Added 16 mins ago
MC
Store Lead
Moores Clothing
Toronto, ON
- Full-time
Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
Added 16 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
…virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical…
Added 16 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
…virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical…
Added 31 mins ago
Sales Development Representative
Kaseya Careers
Toronto, ON
Previous experience in sales, customer service, lead generation, retail sales, or a customer-facing role.
Added 45 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
…user acceptance testing and go-live. You will get to know the customer’s business and work closely with stakeholders to identify opportunities for business improvement, becoming a trusted…
Added 45 mins ago
C
Microsoft Dynamics 365 CRM Consultant
Catapult
Vancouver, BC
- Full-time
…Dynamics 365 Consultant for CRM apps. Reporting to the CRM Team Lead, the Application Consultant will act as a vital part of the Catapult solution delivery and support team, working on…
Added 45 mins ago
C
Dynamics 365 Support Consultant
Catapult
Vancouver, BC
- Full-time
Strong customer service orientation and a commitment to providing a positive support experience.
Added 45 mins ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
…Microsoft Dynamics 365, a cloud-based ERP and CRM platform. Our service offering extends from advisory and planning through implementation, upgrade, and customization to business process…
Added 1 hour ago
S
Explorer | Qualitative Research Director | Ontario
Savanta
ON
- Full-time
…team, playing a pivotal role in delivering outstanding client service, and building a high‑performing team. Are you ready to lead qualitative projects that turn human insight into…
Added 1 hour ago
J
Sales Advisor (Internal - B2B)
JobsMedia.io
Mascouche, QC
- Full-time
Is customer service your strength (or your next passion)? Do you want to learn, grow, and contribute to a stimulating and collaborative team? This position is for you! 🔥 What you will do:…
Added 1 hour ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 1 hour ago
PB
Host/Cashier
Perkins Bakery
PE · Kings, PE
- Part-time
Greet guests with a friendly and welcoming attitude and provide excellent customer service.

Alternate Solutions Health Network

Senior Director, Operations

Burlington, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 3 to 5 years Management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Summary

The Senior Director, Operations is responsible for the success, accountability and leadership for internal patient referral and support functions. This position manages the day to day operations of Intake, Durable Medical Equipment, Data Entry, Eligibility, Patient Scheduling Coordinator (PSC), and call center staff. This position ensures the direction and implementation of operating policies, processes and initiatives within the assigned groups through onsite support and provides coaching and supervision to managers to meet and support organization objectives.

Key Responsibilities

Provide oversight of operational workflows from referral through billing, ensuring quality and process consistency.
Partner cross-functionally to improve scheduling, intake, and care coordination processes.
Monitor patient referral trends and operational performance to identify gaps and opportunities for improvement.
Oversee patient experience outcomes and collaborate with internal teams and external partners to close care gaps.
Drive initiatives related to capacity management, workflow optimization, and achievement of quality and financial KPIs.
Lead strategic planning and implementation of process improvements to enhance service delivery and operational efficiency.
Ensure compliance with organizational policies, regulatory standards, and payer requirements.
Represent scheduling and intake operations in enterprise-level planning, reporting, and decision-making.
Continuously evaluate systems, tools, and technologies to support scalability and innovation.
Perform other duties as assigned in support of organizational success.

Management Responsibilities

Supervise department Managers and team leads, ensuring effective execution of day-to-day operations.
Organize and allocate staffing resources to meet operational demands and organizational priorities.
Monitor and evaluate individual and team performance; provide coaching, feedback, and support for professional development.
Ensure all team members are appropriately trained on systems, workflows, and role responsibilities.
Participate in hiring, disciplinary actions, and performance management in collaboration with HR.
Promote a positive work environment grounded in the organization’s Core Beliefs and cultural values.
Assess and adapt staff responsibilities to align with company goals and changing operational needs.
Foster open and effective communication between teams and leadership to support high performance and accountability.

Qualifications

Home Health and Hospice Operations

Extensive knowledge of home health and hospice support services
Experience in multi-site operations
A working knowledge of clinical compliance and quality
Knowledge of post-acute care operations
Knowledge of Medicare, Medicaid and all State/Federal guidelines for compliance of patient clinical care and for eligibility and coverage

Leadership

Demonstrated success building strong relationships with front line clinicians, Agency leaders, and senior leaders
Able to create positive impressions and communicate effectively with a variety of people and personalities
Demonstrated success helping teammates develop and advancing them into more senior positions

Management

Minimum 3 to 5 years Management experience
Manages daily based on metrics. Holds teammates accountable for their performance
Able to multi-task and prioritize effectively
An active listener with demonstrated ability to lead a team
Excellent trainer; able to lead staff through change (e.g., new software, new processes)
Experience managing a department budget

Analytics

Observant and detail oriented
Experience designing and implementing metrics to track and report performance
Able to design and implement new processes/systems using a fact-based approach
Effectively engages in flexible problem solving

Additional Areas

Demonstrated ability to learn new software
Proficient in Microsoft Office (Excel, Outlook, Power Point, and Word)

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the day-to-day operations of patient referral and support functions, including intake, equipment, eligibility, scheduling, data entry, and call center teams. Improve workflows and patient experience, monitor operational and financial performance, ensure compliance, and develop managers and staff.

Requirements

Requires 3 to 5 years of management experience, knowledge of home health, hospice, and post-acute care operations, and familiarity with clinical compliance and Medicare, Medicaid, and state and federal guidelines. Candidates should have strong leadership, coaching, analytics, process improvement, budgeting, prioritization, and Microsoft Office skills.

Skills

Home Health And Hospice Operations
Post-Acute Care Operations
Multi-Site Operations
Operational Workflow Management
Patient Intake And Scheduling
Care Coordination
Regulatory Compliance
Medicare And Medicaid Guidelines
Team Leadership
Staff Coaching And Development
Performance Management
Capacity Management
Process Improvement
Performance Metrics And Analytics
Budget Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Home Health
Hospice
Post-Acute Care
Patient Referrals
Patient Intake
Durable Medical Equipment
Data Entry
Eligibility
Patient Scheduling
Call Center
Care Coordination
Operational Workflows
Billing
Capacity Management
Workflow Optimization
Quality KPIs
Financial KPIs
Clinical Compliance
Medicare
Medicaid
State And Federal Guidelines
Multi-Site Operations
Department Budget
Performance Metrics
Process Improvement
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word

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Work requirements

Jobs in Canada