Jobs in Canada

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Added 1 min ago
LH
Registered Massage Therapist
Lifemark Health Group
London, ON
- $90,788 to $103,168 CAD / year
- Part-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 1 min ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Under the supervision of the RMA Director, the RMA Coordinator is responsible for coordinating and monitoring the complete avionics material return lifecycle (RMA). He/ She acts as a…
Added 16 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Strong knowledge of quality assurance, validation, regulatory compliance, patient safety, and risk management practices.
Added 16 mins ago
J
Project Manager (Mining)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a recognized company in the mining sector, is looking for a Project Director to lead the planning, execution and delivery of large-scale mining projects, from the design phase…
Added 16 mins ago
AS
Senior Director, Operations
Alternate Solutions Health Network
Burlington, ON
- Full-time
The Senior Director, Operations is responsible for the success, accountability and leadership for internal patient referral and support functions. This position manages the day to day…
Added 16 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 30 mins ago
C
Business Development Manager
CBRE
Vancouver, BC
- Full-time
Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service…
Added 1 hour ago
ET
General Manager
Executive Table Group
Vancouver, BC
- $75,000 CAD / year
- Full-time
…championing our service standards while executing strategic P&L management, talent cultivation, and guest satisfaction initiatives. You will ensure that front-of-house (FOH) and…
Added 1 hour ago
RS
Promotions Producer
Rogers Sports & Media
Mississauga, ON
- Full-time
Work collaboratively with a Creative Director, Art Directors and a team of promo producers on industry-leading creative
Added 1 hour ago
NB
Private Banker
National Bank of Canada
Montreal, QC
- Full-time
This position reports to the Senior Director, Senior Private Banker, Commercial & Private Banking 1859.
Added 1 hour ago
NB
OTC Regulatory Project Advisor
National Bank of Canada
Montreal, QC
- Full-time
Within the CMO – Regulatory Project team, you are part of a group of 11 colleagues and report to the Senior Director, Regulatory Project. Our team stands out for its expertise in…
Added 1 hour ago
AH
Unit Manager
Alberta Health Services
Grande Prairie, AB
- Full-time
…Grande Prairie Regional Hospital. Reporting to the Patient Care Director, this position provides leadership for the Unit 21, ensuring the delivery of safe, efficient, high-quality, and…
Added 1 hour ago
RD
Director, Parallel by RBC
RBC Dominion Securities
Toronto, ON
- Full-time
We are seeking an experienced Director with a proven growth mindset to lead the continued commercialization and expansion of Parallel by RBC, our strategic multi-family office offering.…
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 2 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 2 hours ago
FA
Director, Hub Airports & Airport Affairs
Flair Airlines
Toronto, ON
- Full-time
…network. Reporting to the Vice President, Airport Operations, the Director, Hub Airports & Airport Affairs is responsible for the strategic direction and performance of the airline’s hub…
Added 2 hours ago
LH
Physiotherapist
Lifemark Health Group
Vancouver, BC
- $42 to $60 CAD / hour
- Full-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 3 hours ago
HC
Registered Nurse - Health Outreach Mobile Engagement
Health Careers Canada
ON · Ontario, Canada
- Full-time
Reporting to the Director, Rehabilitation and Complex Continuing Care, the Clinical Educator – Rehabilitation is an integral member of the program leadership team and provides clinical…
Added 3 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Utilizing and demonstrating a comprehensive theoretical knowledge base and advanced level of clinical competence in caring for transplant patients involving, collecting and interpreting…
Added 3 hours ago
HC
Clinical Study Regulatory Specialist I
Health Careers Canada
Toronto, ON
- Full-time
Reports to: Director, Regulated Health Professions
Added 3 hours ago
HC
Registered Nurse - Health Outreach Mobile Engagement
Health Careers Canada
London, ON
- Full-time
Southbridge Care Homes provides exceptional acquisition, management, and redevelopment services for long-term care homes and retirement communities across Ontario. Our mission is to…
Added 3 hours ago
HC
Community Health Nurse
Health Careers Canada
Ottawa, ON
- Full-time
Must possessstrong written and oral communication, critical thinking, care coordination, time management and customer focus skills; · Must have demonstrated sound clinical knowledge;
Added 3 hours ago
TC
Marketing Communications Coordinator
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…priorities of the School of Music (SOM) and reports to the Director of Marketing and Communications for the Performing Arts. The MCC provides marketing communications support to the unit…
Added 3 hours ago
SP
Call for Expressions of Interest Board of Directors, Senior Persons Living Connected (SPLC)
Senior Persons Living Connected
Toronto, ON · Scarborough, ON
- Part-time
Affordable housing: Property management, tenant services and ageing in place; community housing, Housing First models and development; funding structures, partnerships and community…
Added 4 hours ago
RB
Director, Corporate Engagement and Internal Identity
Royal Bank of Canada
Toronto, ON
- Full-time
The Director, Corporate Engagement and Internal Identity is accountable for shaping and executing RBC Royal Trust's internal communications strategy (including client facing) in service of…

Alternate Solutions Health Network

Senior Director, Operations

Burlington, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 3 to 5 years Management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Summary

The Senior Director, Operations is responsible for the success, accountability and leadership for internal patient referral and support functions. This position manages the day to day operations of Intake, Durable Medical Equipment, Data Entry, Eligibility, Patient Scheduling Coordinator (PSC), and call center staff. This position ensures the direction and implementation of operating policies, processes and initiatives within the assigned groups through onsite support and provides coaching and supervision to managers to meet and support organization objectives.

Key Responsibilities

Provide oversight of operational workflows from referral through billing, ensuring quality and process consistency.
Partner cross-functionally to improve scheduling, intake, and care coordination processes.
Monitor patient referral trends and operational performance to identify gaps and opportunities for improvement.
Oversee patient experience outcomes and collaborate with internal teams and external partners to close care gaps.
Drive initiatives related to capacity management, workflow optimization, and achievement of quality and financial KPIs.
Lead strategic planning and implementation of process improvements to enhance service delivery and operational efficiency.
Ensure compliance with organizational policies, regulatory standards, and payer requirements.
Represent scheduling and intake operations in enterprise-level planning, reporting, and decision-making.
Continuously evaluate systems, tools, and technologies to support scalability and innovation.
Perform other duties as assigned in support of organizational success.

Management Responsibilities

Supervise department Managers and team leads, ensuring effective execution of day-to-day operations.
Organize and allocate staffing resources to meet operational demands and organizational priorities.
Monitor and evaluate individual and team performance; provide coaching, feedback, and support for professional development.
Ensure all team members are appropriately trained on systems, workflows, and role responsibilities.
Participate in hiring, disciplinary actions, and performance management in collaboration with HR.
Promote a positive work environment grounded in the organization’s Core Beliefs and cultural values.
Assess and adapt staff responsibilities to align with company goals and changing operational needs.
Foster open and effective communication between teams and leadership to support high performance and accountability.

Qualifications

Home Health and Hospice Operations

Extensive knowledge of home health and hospice support services
Experience in multi-site operations
A working knowledge of clinical compliance and quality
Knowledge of post-acute care operations
Knowledge of Medicare, Medicaid and all State/Federal guidelines for compliance of patient clinical care and for eligibility and coverage

Leadership

Demonstrated success building strong relationships with front line clinicians, Agency leaders, and senior leaders
Able to create positive impressions and communicate effectively with a variety of people and personalities
Demonstrated success helping teammates develop and advancing them into more senior positions

Management

Minimum 3 to 5 years Management experience
Manages daily based on metrics. Holds teammates accountable for their performance
Able to multi-task and prioritize effectively
An active listener with demonstrated ability to lead a team
Excellent trainer; able to lead staff through change (e.g., new software, new processes)
Experience managing a department budget

Analytics

Observant and detail oriented
Experience designing and implementing metrics to track and report performance
Able to design and implement new processes/systems using a fact-based approach
Effectively engages in flexible problem solving

Additional Areas

Demonstrated ability to learn new software
Proficient in Microsoft Office (Excel, Outlook, Power Point, and Word)

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the day-to-day operations of patient referral and support functions, including intake, equipment, eligibility, scheduling, data entry, and call center teams. Improve workflows and patient experience, monitor operational and financial performance, ensure compliance, and develop managers and staff.

Requirements

Requires 3 to 5 years of management experience, knowledge of home health, hospice, and post-acute care operations, and familiarity with clinical compliance and Medicare, Medicaid, and state and federal guidelines. Candidates should have strong leadership, coaching, analytics, process improvement, budgeting, prioritization, and Microsoft Office skills.

Skills

Home Health And Hospice Operations
Post-Acute Care Operations
Multi-Site Operations
Operational Workflow Management
Patient Intake And Scheduling
Care Coordination
Regulatory Compliance
Medicare And Medicaid Guidelines
Team Leadership
Staff Coaching And Development
Performance Management
Capacity Management
Process Improvement
Performance Metrics And Analytics
Budget Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Home Health
Hospice
Post-Acute Care
Patient Referrals
Patient Intake
Durable Medical Equipment
Data Entry
Eligibility
Patient Scheduling
Call Center
Care Coordination
Operational Workflows
Billing
Capacity Management
Workflow Optimization
Quality KPIs
Financial KPIs
Clinical Compliance
Medicare
Medicaid
State And Federal Guidelines
Multi-Site Operations
Department Budget
Performance Metrics
Process Improvement
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word

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Work requirements

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