Jobs in Canada

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Added 44 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Manager will play an integral role in supporting the ongoing implementation, optimization, and governance of the EPIC system within the Diagnostic Imaging portfolio. The Integrated Manager…
Added 44 mins ago
GC
Manager, Experience Design
Game Companies
Vancouver, BC
- Full-time
As a Manager of Experience Design, you will lead an Experience Design team responsible for creating cohesive, intuitive, and highly crafted player experiences across EA SPORTS FC. You will…
Added 44 mins ago
AS
Senior Director, Operations
Alternate Solutions Health Network
Burlington, ON
- Full-time
Lead strategic planning and implementation of process improvements to enhance service delivery and operational efficiency.
Added 44 mins ago
CE
Quality Manager
caoutchoucs et plastiques Falpaco inc
Granby, QC
- Full-time
Reporting to the General Manager, the Quality Manager will contribute to the implementation and monitoring of the company's quality management and continuous improvement activities.
Added 58 mins ago
TH
Senior Policy Advisor (Online Harms), Child Health Policy Accelerator
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 1 hour ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
Reporting to the Senior Manager, Cloud Platform Enablement Team, the Senior Cloud Platform Analyst leads the design, implementation, integration, operation, and continuous improvement of…
Added 1 hour ago
RB
Manager, DevSecOps
Rogers Bank
Toronto, ON
- Full-time
…Delivery teams. You will be responsible for driving the design, implementation, and maintenance of scalable, secure, and resilient cloud infrastructure across multiple platforms (AWS,…
Added 1 hour ago
A
Responsable mondial de la transformation et des solutions en IA, Pâtes et papiers / Global AI Transformation & Solutions Lead, Pulp & Paper
AFRY
Montreal, QC
- Full-time
Global AI Transformation & Solutions Lead, Pulp & Paper
Added 1 hour ago
SP
Solution Architect
Salesforce Partner Canada
BC · British Columbia, Canada
- Full-time
…a customer's growth. This is a hands-on, billable role: you lead discovery and design, own the functional architecture, guide the build, and set the solution standard for the engagements…
Added 1 hour ago
AH
Social Worker III
Alberta Health Services
Calgary, AB
- Full-time
…within an interdisciplinary team, the Social Worker III Clinical Lead plays a key leadership role in supporting high-quality, family-centred care while advancing professional social work…
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…within an interdisciplinary team to ensure the development, implementation, and ongoing administration of client care plans. The LPN will Identify and assess the holistic needs of patients…
Added 1 hour ago
AH
Advisor - Scientific Writer
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…epidemiologists, biostatisticians, machine learning developers, and implementation scientists dedicated to solving complex healthcare challenges with data. We partner closely with clinical…
Added 1 hour ago
AH
Instructor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…standardized, patient-centered referral pathways. You will lead the development, implementation, and evaluation of education, workflows, clinical tools, and best practices that enhance…
Added 1 hour ago
AH
Health Care Aide
Alberta Health Services
Grande Prairie, AB
- Part-time
…relationships with clients, families and coworkers that will lead to the best outcomes and enhance quality of life. In addition to a competitive rate of pay, Alberta Health Services…
Added 1 hour ago
AH
Health Care Aide - Mackenzie Place
Alberta Health Services
Grande Prairie, AB
- Part-time
…relationships with clients, families and coworkers that will lead to the best outcomes and enhance quality of life. In addition to a competitive rate of pay, AHS currently has a Remote…
Added 1 hour ago
HP
Lead Data Engineer
Hartree Partners
Toronto, ON
- Full-time
Lead delivery from architecture and design through implementation and production support, managing priorities, dependencies and delivery risks.
Added 2 hours ago
FA
Industrial Engineer
FTAI Aviation
Montreal, QC
- Full-time
Partner closely with production team through regular Gemba walks to identify opportunities, coach agents in Lean principles and support the implementation of sustainable solutions
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Lead discovery and requirements-gathering sessions with business and technology stakeholders.
Added 2 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 3 hours ago
HC
Registered Nurse - Health Outreach Mobile Engagement
Health Careers Canada
ON · Ontario, Canada
- Full-time
As a member of the program leadership team, the Clinical Educator contributes to the identification and implementation of site and program quality and practice initiatives, supports patient…
Added 3 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 3 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Mississauga, ON
- Full-time
This is an ATC role and will require on-site 3 days per week
Added 3 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Consults the Team Lead, as appropriate, about changes in residents' condition, any occurrence of adverse events, or as necessary
Added 3 hours ago
CF
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
Leads the definition, implementation, and ongoing improvement of IT service levels to deliver excellent support experiences for application end users. Establish and lead the support…
Added 4 hours ago
RB
Lead Business Systems Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
The Lead Business Systems Analyst (BSA) is responsible for system business analysis activities on Treasury Management Services and large Risk & Compliance programs with teams across T&O and…

Alternate Solutions Health Network

Senior Director, Operations

Burlington, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 3 to 5 years Management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Summary

The Senior Director, Operations is responsible for the success, accountability and leadership for internal patient referral and support functions. This position manages the day to day operations of Intake, Durable Medical Equipment, Data Entry, Eligibility, Patient Scheduling Coordinator (PSC), and call center staff. This position ensures the direction and implementation of operating policies, processes and initiatives within the assigned groups through onsite support and provides coaching and supervision to managers to meet and support organization objectives.

Key Responsibilities

Provide oversight of operational workflows from referral through billing, ensuring quality and process consistency.
Partner cross-functionally to improve scheduling, intake, and care coordination processes.
Monitor patient referral trends and operational performance to identify gaps and opportunities for improvement.
Oversee patient experience outcomes and collaborate with internal teams and external partners to close care gaps.
Drive initiatives related to capacity management, workflow optimization, and achievement of quality and financial KPIs.
Lead strategic planning and implementation of process improvements to enhance service delivery and operational efficiency.
Ensure compliance with organizational policies, regulatory standards, and payer requirements.
Represent scheduling and intake operations in enterprise-level planning, reporting, and decision-making.
Continuously evaluate systems, tools, and technologies to support scalability and innovation.
Perform other duties as assigned in support of organizational success.

Management Responsibilities

Supervise department Managers and team leads, ensuring effective execution of day-to-day operations.
Organize and allocate staffing resources to meet operational demands and organizational priorities.
Monitor and evaluate individual and team performance; provide coaching, feedback, and support for professional development.
Ensure all team members are appropriately trained on systems, workflows, and role responsibilities.
Participate in hiring, disciplinary actions, and performance management in collaboration with HR.
Promote a positive work environment grounded in the organization’s Core Beliefs and cultural values.
Assess and adapt staff responsibilities to align with company goals and changing operational needs.
Foster open and effective communication between teams and leadership to support high performance and accountability.

Qualifications

Home Health and Hospice Operations

Extensive knowledge of home health and hospice support services
Experience in multi-site operations
A working knowledge of clinical compliance and quality
Knowledge of post-acute care operations
Knowledge of Medicare, Medicaid and all State/Federal guidelines for compliance of patient clinical care and for eligibility and coverage

Leadership

Demonstrated success building strong relationships with front line clinicians, Agency leaders, and senior leaders
Able to create positive impressions and communicate effectively with a variety of people and personalities
Demonstrated success helping teammates develop and advancing them into more senior positions

Management

Minimum 3 to 5 years Management experience
Manages daily based on metrics. Holds teammates accountable for their performance
Able to multi-task and prioritize effectively
An active listener with demonstrated ability to lead a team
Excellent trainer; able to lead staff through change (e.g., new software, new processes)
Experience managing a department budget

Analytics

Observant and detail oriented
Experience designing and implementing metrics to track and report performance
Able to design and implement new processes/systems using a fact-based approach
Effectively engages in flexible problem solving

Additional Areas

Demonstrated ability to learn new software
Proficient in Microsoft Office (Excel, Outlook, Power Point, and Word)

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the day-to-day operations of patient referral and support functions, including intake, equipment, eligibility, scheduling, data entry, and call center teams. Improve workflows and patient experience, monitor operational and financial performance, ensure compliance, and develop managers and staff.

Requirements

Requires 3 to 5 years of management experience, knowledge of home health, hospice, and post-acute care operations, and familiarity with clinical compliance and Medicare, Medicaid, and state and federal guidelines. Candidates should have strong leadership, coaching, analytics, process improvement, budgeting, prioritization, and Microsoft Office skills.

Skills

Home Health And Hospice Operations
Post-Acute Care Operations
Multi-Site Operations
Operational Workflow Management
Patient Intake And Scheduling
Care Coordination
Regulatory Compliance
Medicare And Medicaid Guidelines
Team Leadership
Staff Coaching And Development
Performance Management
Capacity Management
Process Improvement
Performance Metrics And Analytics
Budget Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Home Health
Hospice
Post-Acute Care
Patient Referrals
Patient Intake
Durable Medical Equipment
Data Entry
Eligibility
Patient Scheduling
Call Center
Care Coordination
Operational Workflows
Billing
Capacity Management
Workflow Optimization
Quality KPIs
Financial KPIs
Clinical Compliance
Medicare
Medicaid
State And Federal Guidelines
Multi-Site Operations
Department Budget
Performance Metrics
Process Improvement
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word

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Work requirements

Jobs in Canada