Jobs in Canada

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Alternate Solutions Health Network

Senior Director, Operations

Burlington, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Minimum 3 to 5 years Management experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Summary

The Senior Director, Operations is responsible for the success, accountability and leadership for internal patient referral and support functions. This position manages the day to day operations of Intake, Durable Medical Equipment, Data Entry, Eligibility, Patient Scheduling Coordinator (PSC), and call center staff. This position ensures the direction and implementation of operating policies, processes and initiatives within the assigned groups through onsite support and provides coaching and supervision to managers to meet and support organization objectives.

Key Responsibilities

Provide oversight of operational workflows from referral through billing, ensuring quality and process consistency.
Partner cross-functionally to improve scheduling, intake, and care coordination processes.
Monitor patient referral trends and operational performance to identify gaps and opportunities for improvement.
Oversee patient experience outcomes and collaborate with internal teams and external partners to close care gaps.
Drive initiatives related to capacity management, workflow optimization, and achievement of quality and financial KPIs.
Lead strategic planning and implementation of process improvements to enhance service delivery and operational efficiency.
Ensure compliance with organizational policies, regulatory standards, and payer requirements.
Represent scheduling and intake operations in enterprise-level planning, reporting, and decision-making.
Continuously evaluate systems, tools, and technologies to support scalability and innovation.
Perform other duties as assigned in support of organizational success.

Management Responsibilities

Supervise department Managers and team leads, ensuring effective execution of day-to-day operations.
Organize and allocate staffing resources to meet operational demands and organizational priorities.
Monitor and evaluate individual and team performance; provide coaching, feedback, and support for professional development.
Ensure all team members are appropriately trained on systems, workflows, and role responsibilities.
Participate in hiring, disciplinary actions, and performance management in collaboration with HR.
Promote a positive work environment grounded in the organization’s Core Beliefs and cultural values.
Assess and adapt staff responsibilities to align with company goals and changing operational needs.
Foster open and effective communication between teams and leadership to support high performance and accountability.

Qualifications

Home Health and Hospice Operations

Extensive knowledge of home health and hospice support services
Experience in multi-site operations
A working knowledge of clinical compliance and quality
Knowledge of post-acute care operations
Knowledge of Medicare, Medicaid and all State/Federal guidelines for compliance of patient clinical care and for eligibility and coverage

Leadership

Demonstrated success building strong relationships with front line clinicians, Agency leaders, and senior leaders
Able to create positive impressions and communicate effectively with a variety of people and personalities
Demonstrated success helping teammates develop and advancing them into more senior positions

Management

Minimum 3 to 5 years Management experience
Manages daily based on metrics. Holds teammates accountable for their performance
Able to multi-task and prioritize effectively
An active listener with demonstrated ability to lead a team
Excellent trainer; able to lead staff through change (e.g., new software, new processes)
Experience managing a department budget

Analytics

Observant and detail oriented
Experience designing and implementing metrics to track and report performance
Able to design and implement new processes/systems using a fact-based approach
Effectively engages in flexible problem solving

Additional Areas

Demonstrated ability to learn new software
Proficient in Microsoft Office (Excel, Outlook, Power Point, and Word)

We’ll help you put your passion for patient care to work. Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the day-to-day operations of patient referral and support functions, including intake, equipment, eligibility, scheduling, data entry, and call center teams. Improve workflows and patient experience, monitor operational and financial performance, ensure compliance, and develop managers and staff.

Requirements

Requires 3 to 5 years of management experience, knowledge of home health, hospice, and post-acute care operations, and familiarity with clinical compliance and Medicare, Medicaid, and state and federal guidelines. Candidates should have strong leadership, coaching, analytics, process improvement, budgeting, prioritization, and Microsoft Office skills.

Skills

Home Health And Hospice Operations
Post-Acute Care Operations
Multi-Site Operations
Operational Workflow Management
Patient Intake And Scheduling
Care Coordination
Regulatory Compliance
Medicare And Medicaid Guidelines
Team Leadership
Staff Coaching And Development
Performance Management
Capacity Management
Process Improvement
Performance Metrics And Analytics
Budget Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Home Health
Hospice
Post-Acute Care
Patient Referrals
Patient Intake
Durable Medical Equipment
Data Entry
Eligibility
Patient Scheduling
Call Center
Care Coordination
Operational Workflows
Billing
Capacity Management
Workflow Optimization
Quality KPIs
Financial KPIs
Clinical Compliance
Medicare
Medicaid
State And Federal Guidelines
Multi-Site Operations
Department Budget
Performance Metrics
Process Improvement
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word

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Work requirements

Jobs in Canada