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Alterra

Supervisor, Mountain Adventures - Winter - Full-Time

The Blue Mountains, ON, Canada
Blue Mountain Resort LP, Canada

HOURLY RATE- $23.55 · Full-time

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Job details

Pay: HOURLY RATE- $23.55
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Seasonal

WHAT’S IN IT FOR ME?

Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
Save on meals across resort restaurants and cafés, including Starbucks.
Receive exclusive discounts at all Blue Mountain-owned retail stores.
Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

HOURLY RATE- $23.55

Monday to Sunday: 9:00am to 8:00pm (4-5 shifts /week)

FULL-TIME HOURS:

Full-Time Hours: 4-5 Shifts per week
Shifts can run from 9:00am to 8:00pm with evenings and weekends required

WHAT WILL I BE DOING?

The Supervisor is responsible for assist with the training content and day to day operational support of the winter attractions which includes Woodview Skating, Big Dipper Tubing, and Canopy Climb. Additionally maintaining a high level of guest and employee experience. They will work in cooperation with the Assistant Manager to ensure that the training content and standard operating procedure are both manageable for staff and are in accordance with the safety and service standard goals of these departments.

Working alongside staff in all areas of the operation.
Setting clear expectations for staff, motivate, coach, & recognize great performance. Implementing new policies and procedures and ensuring compliance; provides staff with the tools that they require to complete the job and/or task expected of them.
Monitoring the delivery of products and ensure quality meets the standards set by the department and the company; Handle customer service shortfalls and service recovery in coordination with the Assistant Manager.
Ensuring the accuracy and timeliness of Payroll.
Assisting with on-boarding new employees, continuous training and evaluating performance; assisting with coordinating of staff to include hiring, scheduling, uniforms, rewards & recognitions, performance reviews and corrective coaching.
Preparing, executing and documenting a comprehensive training plan for the department. This includes all mandatory training as per the MOL; Coordination of accident/incident procedures along with documentation
Daily assessment of the operations to determine opening/closing times, delays of regularly scheduled operating hours etc.

WHAT DO WE NEED FROM YOU?

2 years’ of leadership experience
Labour cost control; consistently looking for efficiencies in our processes.
Coaching for performance. Exploring various approaches to motivate employees to maintain our service standards.
Service recovery. Listen and lead with empathy.
Guest and employee safety. Safety is our priority.
2+ years of previous experience working in a winter-based Attractions/Recreation, specifically with Mountain Adventures Team.
Ability to work outdoors in all types of weather

*This role is being posted to fill a vacant position

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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More about this job

Responsibilities

Support daily operations and training for Woodview Skating, Big Dipper Tubing, and Canopy Climb while maintaining high standards for guest and employee experience, safety, and service. Lead and coordinate staff, including onboarding, scheduling, coaching, payroll, performance management, incident documentation, and operational assessments.

Requirements

Requires at least two years of leadership experience and more than two years of experience in winter attractions or recreation, specifically with a Mountain Adventures team. Candidates should have skills in labour cost control, coaching, service recovery, empathetic leadership, and safety, and be able to work outdoors in all weather.

Skills

Leadership
Staff Training
Coaching
Employee Motivation
Labour Cost Control
Operational Support
Guest Service
Service Recovery
Safety Management
Payroll Accuracy
Employee Onboarding
Staff Scheduling
Performance Evaluation
Training Plan Development
Incident Documentation
Policy Compliance

Benefits

Complimentary And Discounted Attraction Access
Discounted Resort Dining
Retail Discounts
Free Therapy And Wellness Resources
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Winter Attractions
Mountain Adventures
Woodview Skating
Big Dipper Tubing
Canopy Climb
Standard Operating Procedures
Safety Standards
Guest Experience
Employee Experience
Labour Cost Control
Service Recovery
Payroll
Employee Onboarding
Staff Scheduling
Performance Reviews
Corrective Coaching
Training Plans
Mandatory Training
Accident Procedures
Incident Documentation
Opening And Closing Assessments
Outdoor Work

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