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Added 2 hours ago
Financial Systems Analyst
Metro Vancouver
BC · British Columbia, Canada
Full-time
Facility Operations & Planning Manager - Metro Vancouver
Added 3 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
Job Summary: Our IT Manager keeps the technology behind AFD running securely and reliably across our operations in Alberta, B.C., Yukon, and Alaska. You’ll lead our IT team, own our…
Added 3 hours ago
Investment Analyst
LifeSavvy Media
Montreal, QC
Full-time
Valnet is seeking a highly analytical and driven Investment Analyst to help run the acquisition lifecycle and to manage our internal investments.
Added 3 hours ago
Product Manager, Destination
Jobbe
Moncton, NB
Full-time
Working closely with teams across Product, Marketing, Technology, Analytics, Operations, and external partners, you'll guide products through their full lifecycle, from concept and planning…
Added 5 hours ago
Business Systems Analyst
CGI
Halifax, NS
Full-time
We are seeking a Business Systems Analyst to support the delivery of large-scale IT initiatives within a banking and payments environment. The role works closely with Agile Scrum teams,…
Added 5 hours ago
Winter 2027: Operations Analyst Co-op (12 months)
CGI
Toronto, ON
Full-time
…still growing. We are looking for a highly motivated Sales Operations Analyst Co-op student to join our growing Business Operations team supporting the Toronto Financial Services (TFS)…
Added 6 hours ago
Senior Financial Analyst
La Rocca Creative Cakes
Richmond Hill, ON
Full-time
…business insight, and to act as a finance business partner to Operations and Supply…
Added 7 hours ago
Business Analyst
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
Full-time
The Business Analyst, Corporate Development is a skills-based analytical role suited to someone who can combine financial acumen, business curiosity, strong data skills, and clear…
Added 7 hours ago
Bilingual Insurance Claims Analyst
DXC Technology
Canada
Full-time
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide…
Added 7 hours ago
Supply Chain Analyst - THD Order Management
Techtronic Industries Canada Inc.
Toronto, ON
Full-time
The Supply Chain Analyst – THD Order Management is responsible for maintaining orders as well as ensuring order accuracy and on-time fulfillment.
Added 7 hours ago
Data Analyst Lead
Affinity
Vancouver, BC
Contract
…the intersection of business strategy, reporting, governance, analytics engineering, and stakeholder management. You will work directly with Finance, Operations, and technology teams to…
Added 7 hours ago
Analytics Lead, Central Market Management
CapitalG
Toronto, ON
Full-time
We are looking for an analyst to join the Central Market Management team and help us grow our market share. You will work with cross-functional stakeholders to analyze and improve existing…
Added 7 hours ago
Analyste, planification des effectifs
belairdirect
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
We’re looking for an Analyst, Workforce Management to join our team!
Added 7 hours ago
Analyst, Workforce Management
belairdirect
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
We’re looking for an Analyst, Workforce Management to join our team!
Added 9 hours ago
Senior Quality Analyst, Manufacturing - Permanent - 19293
LRO Staffing
Ottawa, ON
Full-time
Our client, a well-established Canadian precision manufacturing organization, is seeking an experienced Senior Quality Analyst to join its Quality team. This role is ideal for a quality…
Added 9 hours ago
Team Lead, Accounts Receivable
KARL STORZ North America
Mississauga, ON
Full-time
The Accounts Receivable (AR) Team Lead is responsible for overseeing the daily operations of the Accounts Receivable function, providing direction and support to AR staff, and ensuring…
Added 9 hours ago
Senior Financial Analyst
Celeros Flow Technology
Burlington, ON
Full-time
The Senior Financial Analyst will be responsible for leading the financial consolidation and reporting for our Canada legal entity which includes a large manufacturing facility and two…
Added 10 hours ago
Accounting Assistant
Hays
Oakville, ON
$55,000 to $60,000 CAD / year
Full-time
Our client is a privately owned, growth-focused consumer products and franchising organization with operations across North America. The business supports a portfolio of well-established…
Added 10 hours ago
Product Analyst, Data Platform and Analytics
Caseware
Toronto, ON
$108,000 to $112,000 CAD / year
Full-time
…building the future of accounting technology. We seek a Product Analyst, Data Platform and Analytics to play a critical role in advancing our metric driven culture within our Product…
Added 10 hours ago
Test Automation Engineer
Accenture
Mississauga, ON
Full-time
A Technology Sr Analyst with a passion for quality engineering, automation, and modern software development. You have experience through academic projects, internships, co-op placements, or…
Added 10 hours ago
Team Lead, Accounts Receivable
KARL STORZ
Mississauga, ON
The Accounts Receivable (AR) Team Lead is responsible for overseeing the daily operations of the Accounts Receivable function, providing direction and support to AR staff, and ensuring…
Added 10 hours ago
Supply Chain Analyst - THD Order Management
TTI, Inc.
Toronto, ON
Full-time
The Supply Chain Analyst – THD Order Management is responsible for maintaining orders as well as ensuring order accuracy and on-time fulfillment.
Added 11 hours ago
Loan Administrator / Loan Operations Analyst
Astek
Montreal, QC
Full-time
Au sein des équipes Loan Operations OPC-FTO, en coordination avec les groupes de soutien aux affaires situés à New York et à Mumbai, notre client cherche un(e) Administrateur(trice) de…
Added 11 hours ago
HRIS Analyst (Payroll, Absence & Time Tracking)
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
Full-time
Reporting to the Senior Manager, HRIS, the HRIS Analyst (Payroll, Absence & Time Tracking) will support the ongoing configuration, enhancement and optimization of Workday Payroll, Absence…

Closed listing

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

About employer

More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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