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Added 10 mins ago
Manager, Regional Revenue
Gordon Food Service
Milton, ON
Full-time
Provides frequent “quick win” margin gap analysis to General Manager and Director of Sales, inclusive of root cause analysis and solution(s).
Added 23 mins ago
Directeur Livraison TI - CRM
DELAN - IT Talent Solutions
Montreal, QC
Full-time
Le Directeur Livraison TI sera responsable de diriger l'ensemble des projets d'implantation de solutions de gestion de la relation client (CRM), de la vente jusqu'à la livraison, au sein…
Added 23 mins ago
Operations Supervisor
HighView Partners
AB · Edmonton, AB
Full-time
Reporting to the National Director, Operations, you will oversee day-to-day operations for an assigned multi-building portfolio while supporting properties across the Edmonton region. You…
Added 23 mins ago
Manager, Regional Revenue
Gordon Food Service - Canada
Milton, ON
Full-time
Provides frequent “quick win” margin gap analysis to General Manager and Director of Sales, inclusive of root cause analysis and solution(s).
Added 24 mins ago
Senior 3D Product Render Artist
dbrand
Remote, Canada
$150,000 to $175,000 CAD / year
Full-time · Remote
…final frame. Most importantly, someone who doesn’t need an Art Director looking over their shoulder during the…
Added 24 mins ago
vCIO
IX Solutions Ltd.
Remote, Canada
$120,000 to $180,000 CAD / year
Full-time · Remote
IX Solutions is Western Canada’s go-to boutique IT firm, sought after by leading tech talent and forward thinking organizations for their innovative approach, trusted team, award-winning…
Added 24 mins ago
Business Analyst
IX Solutions Ltd.
Remote, Canada
$120,000 to $155,000 CAD / year
Full-time · Remote
The position reports to the Director, Client Solutions and works 40 hours per week, with typical business hours being 8:00am to 4:30pm or 8:30am to 5:00pm Monday to Friday. Balancing…
Added 39 mins ago
Director of Finance & Administration
Genome Atlantic
Halifax, NS
Full-time
…priorities. We help partners turn insights from DNA into practical solutions that improve health, increase productivity, and drive business growth and job creation. The team at Genome…
Added 39 mins ago
Senior Financial Analyst
Canadian Addiction Treatment Centers
Markham, ON
$90,000 to $120,000 CAD / year
Full-time
Reporting to the Director, Financial Planning & Analysis, the Senior Financial Analyst will play a key role in CATC’s financial planning, management reporting and business decision-support…
Added 39 mins ago
Director, Corp. Partnerships, Western Regions
Canadian Cancer Society
Calgary, AB
Full-time
Job Title: Director Corporate Partnerships Western Region & National New Business Development
Added 39 mins ago
Workplace Solutions Manager
BGIS
Toronto, ON
Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 54 mins ago
AVP Insurance Distribution
Sun Life
Toronto, ON
Full-time
Reporting to the Vice President, Distribution (SLFD), this role leads the Insurance Sales Director (ISD) team and translates Insurance Distribution strategy into consistent market…
Added 54 mins ago
Senior Manager, Institutional Sales Enablement
Sun Life
Calgary, AB
Full-time
…retail markets, we continue to focus on developing innovative solutions that help clients manage risk and achieve financial security. With big goals ahead, we’re looking for bold, driven…
Added 54 mins ago
Restaurant Manager
Toptable Group
Whistler, BC
$52,000 to $60,000 CAD / year
Full-time
· Strong problem-solving skills, including the ability to analyze current business problems and implement recommended solutions
Added 54 mins ago
Superviseur maintenance/Superviseuse maintenance
St-Amour
Montréal-Est, QC
$90,000 to $100,000 CAD / year
Full-time
Identifier des solutions pour améliorer la fiabilité des équipements, réduire les coûts et optimiser la performance;
Added 54 mins ago
Senior Manager, Institutional Sales Enablement
Sun Life Québec
Montreal, QC
Full-time
…retail markets, we continue to focus on developing innovative solutions that help clients manage risk and achieve financial security. With big goals ahead, we’re looking for bold, driven…
Added 54 mins ago
AVP Insurance Distribution
Sun Life
Kitchener, ON
Full-time
Reporting to the Vice President, Distribution (SLFD), this role leads the Insurance Sales Director (ISD) team and translates Insurance Distribution strategy into consistent market…
Added 54 mins ago
Director of Finance
The Salvation Army in Canada
Toronto, ON
Full-time
The Director of Finance manages one of the regional financial accounting and advisory services groups of The Salvation Army for Canada and Bermuda and has responsibility for relationship…
Added 54 mins ago
Senior Manager, Institutional Sales Enablement
Sun Life
Vancouver, BC
Full-time
…retail markets, we continue to focus on developing innovative solutions that help clients manage risk and achieve financial security. With big goals ahead, we’re looking for bold, driven…
Added 54 mins ago
Senior Manager, Institutional Sales Enablement
Sun Life
Toronto, ON
Full-time
…retail markets, we continue to focus on developing innovative solutions that help clients manage risk and achieve financial security. With big goals ahead, we’re looking for bold, driven…
Added 54 mins ago
Capital Markets Manager
Canadian Solar Inc.
Kitchener, ON
Full-time
…manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all…
Added 55 mins ago
Manager, IT & CyberSecurity
EveryMind
Mississauga, ON
$107,448 to $116,246 CAD / year
…the business objectives of the organization. Reporting to the Director of Finance & IT, the incumbent will plan, design, manage, implement and monitor IT-related activities of the…
Added 55 mins ago
Senior Communications Advisor
Torngat Metals Ltd
Montreal, QC
Full-time
…Advisor to join its team located in Montreal. Reporting to the Director of Communications, this role is responsible for contributing to the development and execution of communications…
Added 55 mins ago
Senior Legal Counsel
Metrolinx
Canada
Full-time
Reporting to a Director, Legal Services, the successful candidate will provide proactive, timely and strategic advice to senior business leaders and their teams, including labour and…
Added 55 mins ago
NATIONAL ACCOUNT MANAGER- ON PREMISE
Asahi International
AB · Alberta, AB
Manage day-to-day customer engagement and service, escalating material risks, exceptions or executive-level matters to the Director as appropriate.

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

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More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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