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Added 2 mins ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
Experience with and knowledge of Project Management concepts, including project goals, risk, scope, participant roles, planning, quality management, risk management, and change management.
Added 2 mins ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
Experience with and knowledge of Project Management concepts, including project goals, risk, scope, participant roles, planning, quality management, risk management, and change management.
Added 2 mins ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
Experience with and knowledge of Project Management concepts, including project goals, risk, scope, participant roles, planning, quality management, risk management, and change management.
Added 2 mins ago
Senior Policy Analyst
Build Nova Scotia
Halifax, NS
Full-time
…experience in policy analysis, strategic and business planning, project management, legislative planning/analysis, and management of submissions to Executive Council…
Added 2 mins ago
Procurement Manager
Vancouver Pile Driving
North Vancouver, BC
$130,000 to $145,000 CAD / year
Full-time
Build Strategic Partnerships. Drive Project Success. Shape the Future of Marine Construction.
Added 2 mins ago
Project Coordinator, Value Management and Delivery Office, Innovation and Delivery (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Working in the Delivery Centre of Expertise as a Project Coordinator reporting to the Director, you are thoroughly organized and structured, analytical and detail-oriented, while taking an…
Added 47 mins ago
Managing Director, Investment & Fund Operations
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
Full-time
The Managing Director, Investment & Fund Operations is a pivotal senior role within ATB Investment Management responsible for driving and supporting operational excellence across our…
Added 1 hour ago
Commercial Specialist – ALTO project / Cadence
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Montreal, QC
Full-time
As a Commercial Specialist, you will support the commercial and contractual management of engineering projects within a multidisciplinary environment. You will work closely with the Project…
Added 1 hour ago
Director of Operations
The Victoria Youth Empowerment Society
Victoria, BC
Full-time
Strong operational, organizational, and project management skills.
Added 1 hour ago
Process & Project Engineer - Warehouse & Distribution (BDL)
Brewers Retail Inc
Port Coquitlam, BC
We are currently searching for a Process & Project Engineer – Warehouse & Distribution, reporting to the Director, Engineering and Capital Projects. This vacancy is a full-time, permanent…
Added 1 hour ago
Senior Tritium Engineer
Kinectrics
Toronto, ON
Full-time
Provide technical leadership in fusion fuel cycle and tritium management technologies throughout the project lifecycle. Lead technical evaluations, feasibility studies, technology…
Added 1 hour ago
Coordonnateur de projet
Soletanche Freyssinet
Vancouver, BC
Full-time
The Project Coordinator supports the implementation of projects by coordinating activities, monitoring work and communicating with stakeholders. He/she contributes to the respect of…
Added 1 hour ago
Lead, Capacity, Access & Flow
Ontario Health | Santé Ontario
Toronto, ON
Full-time
Added 2 hours ago
Head of Clinical Quality
NHS Scotland
Carstairs, AB
Full-time
…within the Medical Division, working closely with the Medical Director, senior managers, clinical leaders and wider teams to ensure that patient safety, quality of care and service…
Added 2 hours ago
Business Analyst, Qualico
Qualico
Winnipeg, MB
Full-time
Reporting to the Director, Continuous Improvement, as the Business Analyst you will investigate and analyze opportunities to support business users and ongoing projects. You also analyze…
Added 2 hours ago
Operations Manager/Gestionnaire des opérations
Provincial Employment Roundtable - Table ronde provinciale sur l’emploi
Montreal, QC
Full-time
Reporting directly to the Executive Director, the Operations Manager (1-year contract, full-time, with potential for renewal) is PERT's operational backbone. You will work with the…
Added 2 hours ago
Director, Fire Protection Engineering - Eastern Canada
AtkinsRéalis
Montreal, QC
Full-time
Drive project excellence with respect to quality, cost control, schedule performance, and risk management.
Added 2 hours ago
Director of Events
BYNK Media
Toronto, ON
Full-time
Operational Frameworks: Implement standardized project management systems, communication protocols, and post-event reporting workflows.
Added 2 hours ago
Content Specialist: Linear Channels
Newfoundland Capital Corporation Limited
Montreal, QC
Contract
Coordinate and execute linear and non-linear schedules in accordance with the Programming Director’s strategy and guidelines.
Added 2 hours ago
Director of Finance And Accounting
Atlantic Windoor Ltd
Saint John, NB
Full-time
The organization operates within a complex, project-driven environment where accurate job costing, project and division profitability analysis, inventory management, cash flow planning, and…
Added 2 hours ago
National Accounts Director
OPENLANE
Brampton, ON
$100,000 to $125,000 CAD / year
Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 2 hours ago
Project Coordinator, Value Management and Delivery Office, Innovation and Delivery (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
Working in the Delivery Centre of Expertise as a Project Coordinator reporting to the Director, you are thoroughly organized and structured, analytical and detail-oriented, while taking an…
Added 2 hours ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Experience in project management, procurement, budgeting, and operational planning.
Added 2 hours ago
Senior Client Partner
Quietly
Remote, Canada
$115,000 to $140,000 CAD / year
Full-time · Remote
Oversee program delivery and account governance, establishing total clarity around project scopes, key outcomes, budgets, and resourcing, while maintaining hands-on project management…
Added 2 hours ago
Managing Consultant, CAADSI
Fraser Health
Surrey, BC
Full-time
…healthcare? Are you looking to utilize your strategic thinking, project management and change management skills? If you have answered “yes”, then we want you to keep…

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

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More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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