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Added 38 mins ago
Analyst, Regulatory Compliance
Foresters Financial
Toronto, ON
Full-time
The Analyst, Regulatory Compliance supports the overall success of the Foresters Compliance function by contributing to all areas of the Regulatory Compliance Management (RCM) Program and…
Added 1 hour ago
Senior Financial Analyst, FP&A
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
The Senior Financial Analyst, FP&A provides leadership in strategic financial planning and analysis, driving insights that shape operational and corporate decisions. The successful…
Added 1 hour ago
Technical Program Management Analyst, Launch Program 2027 - Toronto, Canada
Mastercard
Toronto, ON
Full-time
Technical Program Management Analyst, Launch Program 2027 - Toronto, CanadaWhy join Mastercard’s Launch Program?
Added 2 hours ago
D365 Finance & Operations Sr. Analyst
Yoush Consulting
Toronto, ON
Full-time
We are seeking skilled IT professionals with a focus on Microsoft Dynamics 365 Finance and Operations (F&O) to join our dynamic team. The ideal candidate will be responsible for the…
Added 3 hours ago
IT - Application Support Analyst - Senior
Apex Systems
Toronto, ON
$40 to $45 USD / hour
Full-time
Role: IT Application Support Analyst - Senior (Site Reliability Engineering)
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 3 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 5 hours ago
Analyst Solutions (Appian Developer)
Independent Electricity System Operator
Canada
…applications used by market participants and IESO staff. The Analyst Solutions position will perform several key roles such as application support & development, project management, and…
Added 5 hours ago
Human Resource & Benefits Analyst
Aston Carter
Vaughan, ON
Contract
Collaborate with shared services and cross-functional teams in multi-country environments to support global HR and payroll operations.
Added 6 hours ago
Senior Analyst, Budget & IT Contracts
SaskEnergy
Regina, SK
Full-time
SaskEnergy is seeking a qualified and motivated individual to join our team. The Senior Analyst, IT Budget & Contracts is responsible for providing oversight of financial operations and…
Added 7 hours ago
Cloud Specialist (AWS Certified)
Webhorse Technologies
Inuvik, NT
Full-time
At Webhorse Technologies, we take pride in our streamlined and cost-effective operations, which allow us to provide quick implementation and compliance with government funding guidelines.…
Added 7 hours ago
Social Media Manager
Webhorse Technologies
Inuvik, NT
Full-time
Our streamlined and cost-effective operations enable quick implementation and compliance with government funding guidelines, making us the ideal choice for organizations in the Arctic…
Added 7 hours ago
IT Support Technician (Microsoft Solutions Specialist)
Webhorse Technologies
Inuvik, NT
Full-time
With our streamlined and cost-effective operations, we are able to quickly implement IT solutions and comply with government funding guidelines. Our team of experts is ready to assist you…
Added 7 hours ago
Intake Coordinator / Portfolio Analyst
Apex Systems
Toronto, ON
$45 to $50 USD / hour
Contract
We are seeking an experienced Intake Coordinator / Portfolio Analyst to support the intake and governance function within a large enterprise technology environment.
Added 8 hours ago
Partners in Performance - Performance Strategy Business Analyst - Current Undergrad students- Canada - NAELFY27
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
The Business Analyst role is an entry level role where you would be immediately exposed to being the frontline change agent for our clients. You are the primary source of reliable data and…
Added 8 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 9 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 9 hours ago
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 9 hours ago
Planner
Independent Electricity System Operator
Canada
This is a unionized position that falls within the Operations Models & Forecast team which is a part of the larger Power System Planning Division in the Demand & Conservation Planning…
Added 9 hours ago
BUSINESS MANAGEMENT ANALYST
City of Toronto
Toronto, ON
Leveraging your considerable strengths as an analyst, you’ll initiate and conduct industry and business research and analysis applicable to developments within the water and wastewater…
Added 11 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 11 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 11 hours ago
Business Analyst – Senior - RQ11684
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Business Analyst with extensive experience in business analysis, system analysis and design, data discovery and profiling, healthcare-related public sector projects,…
Added 11 hours ago
Sr. Business System Analyst (AML & Payments)
CGI
Toronto, ON
Full-time
We are seeking a Technical Business Systems Analyst to join our Anti Money Laundering (AML) team. The ideal candidate will have an AML background within the banking or financial services…
Added 11 hours ago
Senior Business Analyst, AEM & Digital Experience
Manulife
Toronto, ON · Waterloo, ON
Full-time
Are you an experienced Business Analyst with expertise in Adobe Experience Manager (AEM) and a passion for delivering scalable digital experiences? We are seeking a Senior Business Analyst…

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

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More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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