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Added 8 mins ago
Data & Visual Insights Analyst
Fidelity Canada
Mississauga, ON
Full-time
Reporting to the Manager, Reporting and Analysis, the Data & Visual Insights Analyst supports the organization's reporting, analytics and business intelligence functions by gathering,…
Added 8 mins ago
PCI Compliance Analyst
GFL Environmental Inc.
Vaughan, ON
Full-time
…cardholder data across GFL's IT platform. The role reports to the Information Technology GRC…
Added 22 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
The Digital & Technology Solutions (DTS) group, led by the Chief Information Officer, was established in 2023 with the mission of empowering our customers and colleagues to take on the…
Added 22 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
The Digital & Technology Solutions (DTS) group, led by the Chief Information Officer, was established in 2023 with the mission of empowering our customers and colleagues to take on the…
Added 22 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
The Digital & Technology Solutions (DTS) group, led by the Chief Information Officer, was established in 2023 with the mission of empowering our customers and colleagues to take on the…
Added 22 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
The Digital & Technology Solutions (DTS) group, led by the Chief Information Officer, was established in 2023 with the mission of empowering our customers and colleagues to take on the…
Added 23 mins ago
Product Owner II (1 Year Contract)
The Corporation of the City of Markham
Markham, ON
$96,257 to $129,223 CAD / year
Full-time · Temporary
Department and Commission: Information Technology Services, Corporate Services
Added 23 mins ago
Business Analyst, Applications and Systems
The Health Employers Association of BC
Vancouver, BC
Full-time
A bachelor’s degree in business administration/commerce (preferably in Information Management Systems), with a minimum of 3 years in an Analyst role (business or technical), or an…
Added 23 mins ago
Business Analyst
IX Solutions Ltd.
Remote, Canada
$120,000 to $155,000 CAD / year
Full-time · Remote
…to fulfill their potential through innovative solutions and technology that solves business problems. We help our clients effectively leverage modern technology and embrace digital…
Added 38 mins ago
Senior Financial Analyst
Canadian Addiction Treatment Centers
Markham, ON
$90,000 to $120,000 CAD / year
Full-time
Bachelor's degree in a quantitative field (Business Administration, Finance, Computer Science, Information Technology, Engineering, or other).
Added 38 mins ago
Business Process Analyst, Process Automation
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top-performing asset managers? We are looking for a Business Process Analyst, Process Automation for an existing vacancy within the Investment Resource…
Added 38 mins ago
Business Process Analyst, Process Automation
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top-performing asset managers? We are looking for a Business Process Analyst, Process Automation for an existing vacancy within the Investment Resource…
Added 38 mins ago
Data Analyst
Saturn Oil & Gas
Calgary, AB
Full-time
Saturn has an opportunity for a full-time Information Services (IS) Data Analyst based in Calgary, Alberta. Reporting to the Team Lead, Business Applications & Data Analytics, the Data…
Added 38 mins ago
Financial Analyst
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Full-time
…consumers achieve better financial health through cutting-edge technology and data-driven solutions. With a decade of credit expertise and a proven track record of serving over 18 million…
Added 52 mins ago
Data Platform Analyst
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Full-time
Researches, evaluates and recommends information technology solutions and best practices related to data engineering, analytics, and data management; evaluates impacts of new technology and…
Added 53 mins ago
Warranty Support Analyst
Hyundai Motor Company
Markham, ON
Manage and ensure all campaigns/recalls information in Warranty system are in compliance with official bulletins
Added 53 mins ago
Product Data Analyst 1
Celestica International LP
Toronto, ON
We are currently seeking a Product Data Analyst based in Toronto.
Added 53 mins ago
Product Data Analyst 2
Celestica International LP
Toronto, ON
We are currently seeking a Product Data Analyst based in Toronto.
Added 53 mins ago
Student Intern, Procurement Sourcing Analyst
Celestica International LP
Toronto, ON
$23 to $30 CAD / hour
As a global technology leader, Celestica designs, engineers, and manufactures industry-leading products and services that drive customer success and market advancement. Headquartered in…
Added 53 mins ago
Business Analyst, Economic Development Research
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Mississauga, ON
The City of Mississauga is seeking a highly motivated analyst to help guide economic development strategy, business growth initiatives, and investment attraction efforts in one of Canada's…
Added 1 hour ago
Quality Assurance Analyst
Element Fleet Management
Toronto, ON
Full-time
You have a bachelor's degree in Computer Science, Information Technology, Business, or a related discipline, or an equivalent combination of education and experience.
Added 1 hour ago
Senior Business Analyst (FO, Metals Trading)
Exadel Inc (Website)
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Collaborate with technology teams to identify and drive system enhancements supporting Metals trading activities.
Added 1 hour ago
database analyst (DBA)
Richards Packaging Inc.
Mississauga, ON
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Document reporting needs, queries, logic, results and recommendations to other information systems professionals
Added 1 hour ago
Data Governance Analyst
Matrix USA
Toronto, ON
Full-time
Matrix Global Services is seeking a Data Governance Analyst to support data governance initiatives for capital markets clients. This role is responsible for advancing core data management…
Added 1 hour ago
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Opportunities to work with cutting edge technology.

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

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More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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