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Added 5 mins ago
A
HR Reporting & Systems Analyst - Workday
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
We're looking for a detail-oriented HR Reporting & Systems Analyst to join our People & Culture team.
Added 5 mins ago
A
HR Reporting & Systems Analyst - Workday
Aviso
Vancouver, BC
- $83,000 to $100,000 CAD / year
- Full-time
We're looking for a detail-oriented HR Reporting & Systems Analyst to join our People & Culture team.
Added 5 mins ago
T
FP&A Analyst
TricorBraun
Burlington, ON
- Full-time
We are looking for an FP&A Analyst to support the TricorBraun team’s financial planning and strategic business analysis.
Added 7 mins ago
BL
Analyste principal.e, Ingénierie des terminaux/Senior Analyst, Business Applications (National)
Borden Ladner Gervais LLP (BLG)
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
The Senior Analyst has a strong background in endpoint management and software packaging. This role is a member of the national IT Security and Operations team and is responsible for the…
Added 7 mins ago
ON
Procurement Analyst
Ontario Northland
North Bay, ON
- $91,572 to $107,718 CAD / year
- Full-time
The Procurement Analyst supports strategic sourcing and procurement decision-making by transforming procurement, supplier, contract, and spend data into actionable insights. This role helps…
Added 7 mins ago
RB
Sr. Analyst, Demand Planning
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Partner with suppliers and internal stakeholders to provide forward-looking insights that keep our supply chain running smoothly
Added 7 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 7 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 7 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 7 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 7 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 7 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 7 mins ago
AW
HR Reporting & Systems Analyst - Workday
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We're looking for a detail-oriented HR Reporting & Systems Analyst to join our People & Culture team.
Added 7 mins ago
AW
HR Reporting & Systems Analyst - Workday
Aviso Wealth
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We're looking for a detail-oriented HR Reporting & Systems Analyst to join our People & Culture team.
Added 8 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 10 mins ago
Senior Analyst, Payments Data Intelligence
Payments Canada
Toronto, ON · Ottawa, ON
The Senior Analyst: Payments Data Intelligence (PDI) serves as the senior technical lead and quantitative subject matter expert responsible for the hands-on design, execution, and…
Added 13 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 13 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 13 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
AB · Edmonton, AB
- $96,557 to $128,743 CAD / year
- Full-time
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 13 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 15 mins ago
M
Business Strategic Insights – Retail Deposits Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Reporting to the AVP, Head of Portfolio Data & Analytics, the role of Business Strategic Insights [Retail Deposit] Lead will support aspects of Manulife Bank’s Deposit product success…
Added 15 mins ago
V
Analyst, Business IT
Vancity
Vancouver, BC
- Full-time
As an Analyst, Business IT, you will play a critical role in bridging business needs and technology solutions. Working closely with business units and IT partners, you will consult with…
Added 18 mins ago
ED
Sr. SQA Analyst - EN 707
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 18 mins ago
JG
Marketing Functional consultant
J&M Group
Mississauga, ON
- Full-time
8 to 12+ years of experience in Microsoft Dynamics 365 Customer Engagement, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing).
Added 18 mins ago
C&
Senior Pricing Analyst
Cain & Associates
Calgary, AB
- $90,000 to $120,000 CAD / year
- Full-time
We are seeking an experienced Senior Pricing Analyst to support strategic pricing initiatives, drive profitability, and identify opportunities for business growth within environmental,…

Closed listing

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

$143,942 to $236,477 CAD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

About employer

More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

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Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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