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Added 3 hours ago
Senior Policy Analyst
Build Nova Scotia
Halifax, NS
Full-time
The Senior Policy Analyst is required to manage a broad range of corporation-wide policy initiatives that are at a high level of complexity and require significant leadership and…
Added 4 hours ago
IT - Application Support Analyst - Senior
Raise
Toronto, ON
Full-time
We at Raise are hiring a IT - Application Support Analyst - Senior for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 4 hours ago
Analyst II, IT
Vale
Canada
Full-time
We are currently seeking an Analyst II, IT Infrastructure Operations to join our IT Infrastructure Operations team in Sudbury, Ontario.
Added 5 hours ago
Field Technology Services Analyst
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Full-time
…telemetry, Blast PED system, Cap lamp and fleet management network etc.. Manage relationship with service providers’ field engineers and…
Added 5 hours ago
QA Analyst
Alquemy Search & Consulting
Mississauga, ON
$72,000 to $76,000 CAD / year
Full-time
Conducting software compatibility tests with programs, hardware, operating systems, or network environments
Added 6 hours ago
Analyst, Business Systems
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Surrey, BC
Full-time
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Added 6 hours ago
Senior Analyst, Financial Reporting
Porter Airlines Inc.
Toronto, ON
Full-time
The Senior Analyst, Financial Reporting will be a key member of the finance team, reporting to the Manager, Financial Reporting. This role supports the preparation of accurate and timely…
Added 7 hours ago
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Added 7 hours ago
IT Infrastructure Senior Analyst
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Toronto, ON
$90,000 to $100,000 CAD / year
Full-time
The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services across the organization. This role acts as the…
Added 7 hours ago
Analyst/Consultant, Healthcare Solutions
Deloitte
Toronto, ON
Full-time
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Added 7 hours ago
US Corporates - Credit Analyst, Senior Analyst - Gaming, Lodging & Leisure - Toronto
Fitch Group
Toronto, ON
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Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
…partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing…
Added 8 hours ago
Senior Analyst, Financial Reporting
Porter Airlines Inc.
Toronto, ON
Full-time
The Senior Analyst, Financial Reporting will be a key member of the finance team, reporting to the Manager, Financial Reporting. This role supports the preparation of accurate and timely…
Added 8 hours ago
US Corporates - Credit Analyst, Senior Analyst - Gaming, Lodging & Leisure - Toronto
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Added 8 hours ago
Transportation Analyst
McKesson
Mississauga, ON
Full-time
The Transportation Analyst at McKesson Corporation plays a crucial role in optimizing our supply chain efficiency and cost-effectiveness by analyzing transportation data, identifying areas…
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Toronto, ON
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Added 9 hours ago
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Toronto, ON
Part-time
…evidence gaps. To achieve this goal, the Centre involves a large network of national and international scientists, clinicians and experts working in collaboration with youth, families and…
Added 9 hours ago
Customer Insights Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Full-time
The Customer Insights Analyst plays a critical role in transforming customer, transactional, digital, and loyalty data into actionable insights that drive customer-centric decision-making…
Added 9 hours ago
Allocation Analyst
Reitmans (Canada) Ltée/Ltd
Montreal, QC
Contract
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Added 9 hours ago
IT - Support Analyst 1, Revelstoke
Northland Properties
Revelstoke, BC
Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment
Added 9 hours ago
IT - Support Analyst 1, Revelstoke
Northland Properties
Revelstoke, BC
Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment
Added 9 hours ago
Production CSIRT Analyst LII
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Montreal, QC
Full-time
The Production CSIRT Analyst Level II provides essential security expertise to the 24×7 Security Operation Center to protect the bank’s critical assets. This role supports the firm-wide…
Added 9 hours ago
Senior Manager, Data Services & Platforms
Purolator
ON · Mississauga, ON
Drive ITS collaboration on infrastructure, cloud provisioning, network, and security requirements for data platforms and AI components
Added 10 hours ago
Senior Analyst FP&A
WestJet
Calgary, AB
Full-time
WestJet is seeking a Sr Analyst- FP&A to support the WestJet Group with foundational processes, including monthly forecasts and annual budgets. Reporting to the Director of FP&A (Financial…
Added 10 hours ago
Network Analyst
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Mississauga, ON
Full-time
Under the guidance of the Manager of Network Infrastructure, Cyber Security and Telecommunications, the Network Analyst assists in maintaining the Board's core infrastructure to ensure its…

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

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More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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