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Added 2 mins ago
Reconciliation Analyst
Computershare
Montreal, QC
Full-time
…held on behalf of clients. These accounts span all operational business lines of Computershare North America. Administrators must reconcile high volumes of transactional activity from core…
Added 2 mins ago
Wealth Operations Analyst I - TD Asset Management
TD
Toronto, ON · Regina, SK
Full-time
The Wealth Operations Analyst I is responsible for supporting investment operations and reporting activities across TD Asset Management. Working closely with Portfolio Managers, Traders,…
Added 2 mins ago
Business Application Analyst III
TD
Toronto, ON
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 16 mins ago
Digital Marketing Coordinator / Analyst
McLeish Orlando Lawyers LLP
Toronto, ON
Full-time
…detail-oriented, analytical, and proactive Digital Marketing Coordinator / Analyst to support the Director, Digital Marketing & Strategy in executing the firm’s multichannel digital roadmap…
Added 16 mins ago
Senior Analyst, Budget & IT Contracts
SaskEnergy
Regina, SK
Contract
SaskEnergy is seeking a qualified and motivated individual to join our team. The Senior Analyst, IT Budget & Contracts is responsible for providing oversight of financial operations and…
Added 18 mins ago
Applications Support Analyst - Assistant Vice President
Citi
Mississauga, ON
Full-time
The Applications Support Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes…
Added 18 mins ago
Analyst, Corporate Action (6 Month Contract)
CIBC
Toronto, ON
Full-time
As an Analyst, Corporate Action, you will be responsible for providing timely and accurate operational support to our business partners across Canada and overseas. You will be expected to…
Added 18 mins ago
Business Analyst
Brock University
St. Catharines, ON · Main Campus (Employees)
Full-time
Reporting to the Associate Director, Enrolment Systems & Compliance, the Business Analyst supports the systems maintenance and operations portfolio to ensure quality customer service and…
Added 18 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 18 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 18 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 18 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
Added 18 mins ago
Data Analyst
EPCOR
AB · Edmonton, Alberta
Full-time
The Data Analyst, is accountable for overseeing the implementation of workforce planning processes including maintaining the short-term staff planning (1 to 12 months) to ensure key…
Added 46 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 46 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 46 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 46 mins ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Calgary, AB
$96,557 to $128,743 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 47 mins ago
Senior Business Analyst – Pension Transformation
Mariner
NB · NS
We are seeking a Senior Business Analyst to support a complex Pension Transformation initiative on a short-term client project, with an immediate start preferred. This role will work across…
Added 47 mins ago
Financial Analyst
Lifemark Health Group
Toronto, ON
$75,000 to $85,000 CAD / year
Temporary
Reporting to the Senior Manager, Finance, the Financial Analyst, FP&A will assist in performing analyses to generate relevant and actionable insights supported by data, focused on…
Added 47 mins ago
Product Owner II (1 Year Contract)
The Corporation of the City of Markham
Markham, ON
$96,257 to $129,223 CAD / year
Full-time · Temporary
…assigned systems by aligning product capabilities with evolving business needs, driving innovation, and ensuring operational excellence. Product Owner makes informed, strategic decisions on…
Added 47 mins ago
Business Analyst
IX Solutions Ltd.
Remote, Canada
$120,000 to $155,000 CAD / year
Full-time · Remote
As Business Analyst, you are accountable for business-level discovery, process and operating-model analysis, requirements definition, prerequisite identification, and decision support for…
Added 1 hour ago
Senior Financial Analyst
Canadian Addiction Treatment Centers
Markham, ON
$90,000 to $120,000 CAD / year
Full-time
Reporting to the Director, Financial Planning & Analysis, the Senior Financial Analyst will play a key role in CATC’s financial planning, management reporting and business decision-support…
Added 1 hour ago
Business Process Analyst, Process Automation
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top-performing asset managers? We are looking for a Business Process Analyst, Process Automation for an existing vacancy within the Investment Resource…
Added 1 hour ago
Business Process Analyst, Process Automation
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top-performing asset managers? We are looking for a Business Process Analyst, Process Automation for an existing vacancy within the Investment Resource…
Added 1 hour ago
Data Analyst
Saturn Oil & Gas
Calgary, AB
Full-time
Saturn has an opportunity for a full-time Information Services (IS) Data Analyst based in Calgary, Alberta. Reporting to the Team Lead, Business Applications & Data Analytics, the Data…

Altice USA

Staff Analyst

Toronto, ON, M5J 1H8, Canada

Pay: $143,942 to $236,477 CAD / year
Experience: 5-7+ years of experience in analytics, insights, or data science roles.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

Join Optimum and partner with Retention and Care Operations to transform our customer experience and help craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve operational efficiency and reducing churn. You'll conduct robust analytics, develop insights and develop presentation and communication materials to share the findings with stakeholders.

Responsibilities

Partner with business stakeholders to clearly understand key questions and develop framework to answer the questions. This will include determining data requirements, pulling the data and analyzing large datasets to develop insights that answer key questions.
Perform deep-dive analysis on call drivers using transcripts and other tools to identify opportunities. Develop root-cause analysis on CX pain points (e.g., billing disputes, network outages, service installation delays) and quantify their revenue/churn impact.
Analyze customer journeys across all interaction channels to identify patterns, friction points, and improvement opportunities.
Support A/B testing, segmentation analysis, and campaign/journey performance evaluations.
Present complex data and insights in a clear, concise manner to executive leadership, aiding in data-driven decision-making.

Qualifications

Bachelor's degree in a quantitative field (Statistics, Economics, Data Science, Engineering)
5-7+ years of experience in analytics, insights, or data science roles. Experience in operational analytics, customer experience or a related field; telecommunications/mobile or subscription-based industry preferred
Proficiency in SQL, Google Big Query, and other analytical tools; experience with automation tools and techniques is highly desirable.
Experience with a scripting language, such as Python or R and familiarity with statistical packages
Advanced Excel skills with experience mining large data sets
Solid understanding of statistical inference, experimental design, and analytic bias
Experience with Business Intelligence reporting tools (e.g., Tableau)
Experience supporting product or business reviews such as Monthly or Quarterly Business Reviews and leadership meetings with visual or analytical support
Ability to work independently and collaboratively in a dynamic team environment
Strong strategic thinking and problem-solving skills, with the ability to manage multiple projects simultaneously
Strong analytical and interpretive skills with a curiosity for understanding customer behavior and solution-oriented mindset able to ideate, own, and manage innovative solutions that can be leveraged by stakeholders
Ability to communicate efficiently with the ability to convey complex information to non-technical stakeholders
Strong organizational and project management skills; capability to document, prepare, and present data-driven presentations

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location CAD 143,942.00 - CAD 236,477.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.

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More about this job

Responsibilities

Analyze customer interactions, call drivers, and customer journeys to identify operational issues and opportunities to improve customer experience and reduce churn. Develop and communicate data-driven insights, quantify revenue and churn impacts, and support testing, campaign evaluations, and executive decision-making.

Requirements

Requires a bachelor's degree in a quantitative field and 5–7+ years of experience in analytics, insights, or data science, preferably in operational analytics, customer experience, telecommunications, or subscription services. Candidates should have strong SQL, BigQuery, Excel, statistical analysis, and BI reporting skills, with Python or R experience and the ability to communicate insights and manage multiple projects.

Skills

SQL
Google BigQuery
Python
R
Statistical Analysis
Experimental Design
Data Mining
Customer Experience Analytics
Operational Analytics
Root-Cause Analysis
A/B Testing
Segmentation Analysis
Business Intelligence Reporting
Tableau
Advanced Excel
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience Analytics
Operational Excellence
Churn Reduction
SQL
Google BigQuery
Python
R
Statistical Packages
Advanced Excel
Data Mining
Statistical Inference
Experimental Design
Analytic Bias
Tableau
Business Intelligence
A/B Testing
Segmentation Analysis
Root-Cause Analysis
Customer Journeys
Call Driver Analysis
Transcript Analysis
Campaign Performance
Revenue Impact
Telecommunications
Subscription-Based Services
Executive Presentations
Data Visualization

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