Administrative Assistant

Administrative Support Specialist

Location: Winnipeg, MB (Hybrid, 2 days on-site per week following initial training)
Language: Strong written and spoken English communication skills required
Duration: 12-month contract with potential for permanent employment
Salary: $39,000–$42,000 annually
Background Check Requirement: Background checks and reliability clearance, including verification of 5-year history

About the Opportunity
Are you an organized, customer-focused professional who thrives in a fast-paced environment? We're looking for an Administrative Support Specialist to join a collaborative disability management team within the financial services sector. This is a great opportunity to put your problem-solving abilities and administrative skills to work while supporting services that make a meaningful difference in people's lives.

In this role, you'll work closely with colleagues, clients, and service providers to ensure disability claims are supported efficiently and accurately. You'll be part of a team that values collaboration, attention to detail, and exceptional customer service.

What's In It for You
• A welcoming, supportive team that values collaboration and professional growth
• Hybrid work flexibility following initial training
• Valuable exposure to disability management and financial services operations
• Potential to transition into a permanent position based on performance and business needs

Your Responsibilities
• You'll handle approximately 50–100 daily calls, responding to customer inquiries with professionalism and patience.
• You'll maintain accurate claimant, client, and provider information across multiple systems.
• You'll coordinate disability forms, new claim setups, appointments, and correspondence.
• You'll manage shared inboxes, incoming documentation, mail, and administrative requests.
• You'll process invoices and support accurate financial and administrative transactions.
• You'll investigate inquiries independently, resolve issues, and collaborate with colleagues to deliver exceptional service.

Skills and Qualifications
• Previous experience in customer service, high-volume call centres, or administrative support
• Strong written and verbal English communication skills, with a customer-first approach
• Post-secondary education with a financial background or equivalent relevant experience
• Proficiency in Microsoft Outlook, Word, and Excel, with the ability to learn new systems quickly
• Strong mathematical, analytical, and problem-solving skills
• Excellent organizational skills, attention to detail, and ability to manage competing priorities
• A patient, adaptable, and collaborative approach, with confidence working independently

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.