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Altis

Collections Representative

Greater Montreal Metropolitan Area, QC, Canada

$50,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English · French
Posted: Oct 28, 2026

Original job description

English section of this bilingual listing.

Bilingual Collections Agent

Location: Downtown Montreal, QC, OR Toronto, ON

Work Model: On-site during probation (excluding Saturdays), transitioning to hybrid (3 days on-site per week)

Language: Bilingual, strong verbal and written communication skills in French and English

Employment Type: Permanent, Full-Time

About the Opportunity

Are you a strong communicator who enjoys helping people, solving problems and finding solutions? Whether you have experience in collections or bring a background in customer service, we're looking for empathetic, motivated Bilingual Collections Agents to join a growing team in the automotive financial services industry. Previous collections experience is an asset, but not required, and comprehensive training is provided!

You'll connect with customers to discuss overdue accounts, understand their circumstances and find practical payment solutions. You'll join a supportive, people-focused team that values empathy, professionalism and continuous learning, with opportunities to develop your skills and grow your career.

What's In It for You

Comprehensive training and ongoing coaching tailored to your experience
A collaborative team with opportunities for professional growth
A 37.5-hour workweek with hybrid flexibility following probation
Minimum 15 vacation days, 6 wellness days and paid holidays
Pension and retirement savings programs with employer contributions
Wellness resources, employee discounts and a paid volunteer day

Your Responsibilities

You'll make outbound calls to customers to discuss overdue accounts and explore payment options.
You'll approach conversations with empathy and professionalism, especially when customers face financial challenges.
You'll negotiate realistic payment arrangements while following established guidelines.
You'll answer questions and help resolve account-related concerns.
You'll document customer interactions, payment commitments and account updates accurately.
You'll identify accounts requiring additional attention and escalate them appropriately.
You'll work toward individual and team collections goals with ongoing support.

Skills and Qualifications

Customer service, collections, retail, hospitality, call centre or financial services experience is an asset, but not required.
Strong verbal and written communication skills in French and English.
An empathetic, patient and solutions-focused approach to customer interactions.
Confidence making outbound calls and discussing sensitive financial matters.
Strong listening, negotiation and problem-solving skills.
Comfortable using Microsoft Office, Outlook and learning new systems. Collections tools, skip tracing and credit bureau knowledge are assets.
Flexibility for rotating shifts Monday to Friday between 8 a.m. and 8 p.m., including approximately two evening shifts (12 p.m. to 8 p.m.) monthly and one shorter Saturday shift (9 a.m. to 1 p.m. or 1 p.m. to 5 p.m.) per month.

Note from the Hiring Manager

"Whether you're bringing collections experience or building on your customer service background, what matters most is how you treat people. We're looking for someone who listens with empathy, is comfortable picking up the phone and enjoys finding solutions. We'll provide the training and support to help you succeed."

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

******************

Agent(e) bilingue au recouvrement

Read the full bilingual original

Bilingual Collections Agent

Location: Downtown Montreal, QC, OR Toronto, ON

Work Model: On-site during probation (excluding Saturdays), transitioning to hybrid (3 days on-site per week)

Language: Bilingual, strong verbal and written communication skills in French and English

Employment Type: Permanent, Full-Time

About the Opportunity

What's In It for You

Comprehensive training and ongoing coaching tailored to your experience

A collaborative team with opportunities for professional growth

A 37.5-hour workweek with hybrid flexibility following probation

Minimum 15 vacation days, 6 wellness days and paid holidays

Pension and retirement savings programs with employer contributions

Wellness resources, employee discounts and a paid volunteer day

Your Responsibilities

You'll make outbound calls to customers to discuss overdue accounts and explore payment options.

You'll approach conversations with empathy and professionalism, especially when customers face financial challenges.

You'll negotiate realistic payment arrangements while following established guidelines.

You'll answer questions and help resolve account-related concerns.

You'll document customer interactions, payment commitments and account updates accurately.

You'll identify accounts requiring additional attention and escalate them appropriately.

You'll work toward individual and team collections goals with ongoing support.

Skills and Qualifications

Customer service, collections, retail, hospitality, call centre or financial services experience is an asset, but not required.

Strong verbal and written communication skills in French and English.

An empathetic, patient and solutions-focused approach to customer interactions.

Confidence making outbound calls and discussing sensitive financial matters.

Strong listening, negotiation and problem-solving skills.

Comfortable using Microsoft Office, Outlook and learning new systems. Collections tools, skip tracing and credit bureau knowledge are assets.

Flexibility for rotating shifts Monday to Friday between 8 a.m. and 8 p.m., including approximately two evening shifts (12 p.m. to 8 p.m.) monthly and one shorter Saturday shift (9 a.m. to 1 p.m. or 1 p.m. to 5 p.m.) per month.

Note from the Hiring Manager

Why Partner with Altis

******************

Agent(e) bilingue au recouvrement

Lieu : Centre-ville de Montréal (Québec) ou Toronto (Ontario)

Mode de travail : En présentiel pendant la période de probation (à l'exception des samedis), puis en mode hybride (3 jours au bureau par semaine)

Langues : Bilinguisme français-anglais requis, avec d'excellentes aptitudes en communication orale et écrite dans les deux langues

Type d'emploi : Permanent, temps plein

À propos de l'occasion

Vous avez de la facilité à communiquer avec les gens, vous aimez les aider et trouver des solutions? Que vous ayez déjà de l'expérience en recouvrement ou que vous veniez du domaine du service à la clientèle, nous sommes à la recherche de personnes empathiques et motivées pour se joindre à une équipe en pleine croissance dans le secteur des services financiers automobiles. Une expérience en recouvrement est un atout, mais elle n'est pas obligatoire. Une formation complète vous sera offerte pour vous permettre de réussir dans votre nouveau rôle!

Dans ce poste, vous communiquerez avec les clients pour discuter de leurs comptes en souffrance, comprendre leur situation et trouver ensemble des solutions de paiement adaptées. Vous ferez partie d'une équipe accueillante et collaborative qui valorise l'empathie, le professionnalisme et l'apprentissage continu, tout en vous offrant des occasions de développer vos compétences et de faire évoluer votre carrière.

Ce que nous vous offrons

Une formation complète et un accompagnement continu adaptés à votre niveau d'expérience

Une équipe collaborative et un environnement propice au développement professionnel

Une semaine de travail de 37,5 heures avec la possibilité de travailler en mode hybride après la période de probation

Un minimum de 15 jours de vacances, 6 journées de mieux-être et des jours fériés payés

Un régime de retraite et des programmes d'épargne-retraite avec cotisations de l'employeur

Des ressources favorisant le bien-être, des rabais employés et une journée de bénévolat rémunérée

Vos responsabilités

Vous effectuerez des appels sortants auprès des clients pour discuter de leurs comptes en souffrance et explorer les différentes options de paiement.

Vous aborderez chaque conversation avec empathie et professionnalisme, particulièrement lorsque les clients vivent des difficultés financières.

Vous négocierez des ententes de paiement réalistes tout en respectant les politiques et procédures établies.

Vous répondrez aux questions des clients et les aiderez à résoudre leurs préoccupations liées à leur compte.

Vous consignerez avec précision les échanges avec les clients, les engagements de paiement et les mises à jour des dossiers.

Vous repérerez les comptes nécessitant une attention particulière et les transmettrez aux personnes responsables, au besoin.

Vous contribuerez à l'atteinte des objectifs individuels et collectifs de recouvrement, tout en bénéficiant d'un accompagnement continu.

Compétences et qualifications

Une expérience en service à la clientèle, en recouvrement, en vente au détail, en hôtellerie, en centre d'appels ou en services financiers constitue un atout, mais n'est pas obligatoire.

D'excellentes aptitudes en communication orale et écrite, tant en français qu'en anglais.

Une approche empathique, patiente et axée sur la recherche de solutions dans vos interactions avec les clients.

Une aisance à effectuer des appels sortants et à aborder des sujets financiers parfois délicats.

De solides compétences en écoute active, en négociation et en résolution de problèmes.

Une bonne maîtrise de Microsoft Office et d'Outlook, ainsi qu'une facilité à apprendre de nouveaux systèmes. La connaissance des outils de recouvrement, des techniques de recherche de débiteurs et des bureaux de crédit constitue un atout.

Une disponibilité pour travailler selon un horaire rotatif du lundi au vendredi, entre 8 h et 20 h, comprenant environ deux quarts de soir par mois (de 12 h à 20 h) et un court quart de travail le samedi par mois (de 9 h à 13 h ou de 13 h à 17 h).

Un mot du gestionnaire d'embauche

« Que vous ayez déjà de l'expérience en recouvrement ou que vous souhaitiez mettre à profit votre expérience en service à la clientèle, ce qui compte le plus pour nous, c'est votre façon d'interagir avec les gens. Nous recherchons une personne à l'écoute, empathique, à l'aise au téléphone et qui aime trouver des solutions. Nous vous offrirons la formation et le soutien nécessaires pour vous aider à réussir. »

Pourquoi faire équipe avec Altis

Vous n'avez jamais fait appel à une agence de recrutement? Avec Altis, c'est simple! Nous collaborons avec des employeurs de premier plan partout au Canada qui offrent d'excellentes possibilités d'emploi, toutes vérifiées et validées par notre équipe. Lorsque vous postulez à un emploi par l'entremise d'Altis, nous prenons le temps de vous connaître, de comprendre votre parcours et de découvrir vos forces. Si votre profil correspond bien au poste, nous nous occupons de toutes les démarches, nous faisons valoir votre candidature, nous vous offrons des conseils pour bien vous préparer et nous vous mettons directement en contact avec le gestionnaire d'embauche. Et soyez sans crainte, tous nos services sont entièrement gratuits pour les candidats!s.

Apply About employer

More about this job

Responsibilities

Contact customers about overdue accounts, understand their circumstances, and negotiate realistic payment arrangements while following established guidelines. Resolve account questions, accurately document interactions and commitments, escalate accounts when needed, and work toward individual and team collections goals.

Requirements

Strong verbal and written communication skills in French and English are required, along with empathy, patience, confidence discussing sensitive financial matters, and strong listening, negotiation, and problem-solving abilities. Relevant customer service or collections experience is an asset but not required; candidates should be comfortable with Microsoft Office and Outlook, learning new systems, and rotating shifts that include occasional evenings and Saturdays.

Skills

French-English Bilingual Communication
Customer Service
Collections
Empathy
Active Listening
Negotiation
Problem-Solving
Outbound Calling
Account Documentation
Account Issue Resolution
Microsoft Office
Outlook
Collections Tools
Skip Tracing
Credit Bureau Knowledge

Benefits

Comprehensive Training
Ongoing Coaching
Hybrid Work Flexibility
15 Vacation Days
6 Wellness Days
Paid Holidays
Pension Plan
Wellness Resources
Employee Discounts
Paid Volunteer Day

Visa sponsorship

Not detected in the job text

Keywords

Automotive Financial Services
Collections
Overdue Accounts
Outbound Calls
Payment Options
Payment Arrangements
Customer Service
French-English Bilingualism
Empathy
Active Listening
Negotiation
Problem-Solving
Account Documentation
Account Updates
Escalation
Collections Goals
Microsoft Office
Outlook
Collections Tools
Skip Tracing
Credit Bureaus
Rotating Shifts
Hybrid Work

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