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Added 6 mins ago
VF
Assistant Branch Manager
Valley First
Enderby, BC
- $64,400 to $82,500 CAD / year
- Full-time
The ABM is responsible for the leadership of an assigned team of branch advisory employees (up to the Financial Advisor position) and ensures current and potential members receive…
Added 6 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
The Senior Compensation Business Partner, Sales & Marketing is the trusted compensation advisor to Autodesk's Sales organization within the COO, covering both commissioned and…
Added 6 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Senior Compensation Business Partner, Sales & Marketing is the trusted compensation advisor to Autodesk's Sales organization within the COO, covering both commissioned and…
Added 20 mins ago
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Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
…guidance and mentorship across the account team, elevate the quality of client deliverables, and champion AI-enabled tools and new ways of working, helping the broader team adopt them to…
Added 1 hour ago
W
Health Policy Advisor
WelcometoSSM
ON · Algoma, ON
- Full-time
The Health Policy Advisor (HPA) promotes effective, evidence-informed public health practice at Algoma Public Health (APH), with a particular focus on strategically advancing healthy public…
Added 2 hours ago
GC
Administrative Assistant, Human Resources (Temporary)
Glencore Canada
Elkford, BC
- Temporary
Reporting to the Senior Advisor, Human Resources, the Administrative Assistant, Human Resources is responsible for providing support to the Human Resources (HR) department on site.
Added 3 hours ago
B
Senior Data Governance Advisor
BRP
Montreal, QC
- Full-time
We are looking for a Senior Data Governance advisor who will report to the Enterprise Data Governance Manager, and who’ll be tasked with helping us to deploy data governance and enable the…
Added 4 hours ago
OH
Senior Advisor, Clinical Cardiac
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
…practices, and evidence-based standards in cardiac care, the Senior Advisor develops and interprets clinical standards and critically evaluates peer-reviewed literature and emerging…
Added 4 hours ago
NN
Supply Planner
Nestlé Nespresso SA
Montreal, QC
- Full-time
Nestlé Nespresso SA is a pioneer and is widely regarded as one of the top references in the field of high-quality portioned coffee. The company works with more than 168,550 farmers in 18…
Added 4 hours ago
Scheduler
Pembina Pipeline Corporation
Calgary, AB
Strong knowledge of NGL and/or crude oil logistics combined with in-depth knowledge of pipeline operations, including batching, tankage, line fill and product quality considerations;
Added 5 hours ago
X
VP, Communications, Brand and Marketing
Xanadu
Toronto, ON
- Full-time
Build and cultivate strategic relationships with technology, science, business, and financial media to elevate the quality and accuracy of reporting about Xanadu.
Added 5 hours ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable;…
Added 5 hours ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
…week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable;…
Added 5 hours ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Lead the delivery of complex client projects and engagements from project scoping through conclusion, taking accountability for quality, timelines, budgets, and client expectations.
Added 5 hours ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
Added 5 hours ago
T
Senior Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
Added 5 hours ago
PP
Scheduler
Pembina Pipeline Corporation
Calgary, AB
- Full-time
Strong knowledge of NGL and/or crude oil logistics combined with in-depth knowledge of pipeline operations, including batching, tankage, line fill and product quality considerations;
Added 5 hours ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
Maintain high standards of food quality, beverage execution, presentation, event coordination and operational readiness.
Added 5 hours ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…also a senior, hands-on Salesforce developer and technical advisor who develops, configures, administers, and supports Salesforce solutions that advance College goals and provide a reliable…
Added 5 hours ago
Digital Sales Operations Specialist - Digital Sales
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…advisors and leaders across multiple provinces, supporting file quality, reporting, systems, advisor training, and operational…
Added 6 hours ago
II
Director, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
…relationships through our collective team greatness. Become a trusted advisor to clients by understanding their big picture strategy and day to day…
Added 6 hours ago
Assistant Branch Manager (Enderby Branch)
First West
Enderby, BC
The ABM is responsible for the leadership of an assigned team of branch advisory employees (up to the Financial Advisor position) and ensures current and potential members receive…
Added 6 hours ago
HC
Transformation and Strategic Initiatives Advisor (#2026-NON-CHS-333)
Hastings County
Belleville, ON
- Full-time
Transformation and Strategic Initiatives Advisor
Added 6 hours ago
X
VP, Communications, Brand & Marketing
Xanadu
Toronto, ON
- Full-time
Build and cultivate strategic relationships with technology, science, business, and financial media to elevate the quality and accuracy of reporting about Xanadu.
Added 6 hours ago
LD
Beauty Advisor
London Drugs Limited
Prince George, BC
- $18.25 to $21.58 CAD / hour
- Other
…expertise for all-things beautiful. As a London Drugs BEAUTY ADVISOR, you’ll be a trusted expert to our customers, helping them select the cosmetics and beauty products perfectly suited to…

Altis

Customer Care Advisor - Insurance

Toronto, ON, Canada
North York, ON, Canada

Pay Rate: $60K · Full-time

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Job details

Pay: Pay Rate: $60K
Job type: Full-time
Apply by: Dec 6, 2026
Experience: Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Posting language: English
Posted: Nov 6, 2026

Original job description

PLEASE ONLY APPLY IF YOU HAVE AN ACTIVE LLQP LICENSE

Location: North York, ON

Language: English (fluent written and spoken required)

Background Check: Criminal background check required

Pay Rate: $60K

Training: 9am-5pm

Hours: Monday to Friday, with shifts scheduled between 9:00 AM and 6:00 PM. Typical shifts include 9:00 AM–5:00 PM, 9:30 AM–5:30 PM, and 10:00 AM–6:00 PM. Candidates must be comfortable with these varying schedules.

Fully on site for the first few months of training, possible option for hybrid after training.

About the Opportunity

We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships, supporting them from policy onboarding through ongoing engagement. You will assist with payments, proactively address concerns, prevent cancellations, and contribute to long-term client satisfaction and retention.

This is a fast-paced, client-focused environment where your communication, problem-solving, and service skills will directly impact revenue and client experience.

What’s in it for You

You will join a collaborative, purpose-driven team that values proactive problem solving, continuous improvement, and professional growth. You will gain hands-on experience in life insurance client engagement, retention strategies, and premium management, while leveraging CRM tools to maximize your impact.

You will develop your career by working alongside experienced professionals, participating in coaching sessions, and applying your LLQP expertise to influence client outcomes.

Your Responsibilities

You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
You will manage policy and payment inquiries including payment arrangements, coverage updates, cancellations, and refunds while maintaining compliance and accurate records.
You will provide a seamless onboarding experience for new clients, reviewing policies and guiding them through next steps to foster long-term engagement.
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
You will leverage CRM tools and client insights to personalize interactions, anticipate client needs, and contribute actionable insights to management.
You will contribute to team performance by participating in daily huddles, call calibrations, and performance initiatives to meet KPIs and enhance service quality.
You will maintain professional and regulatory standards, ensuring LLQP certification and compliance with company policies across all jurisdictions.
You will collaborate with cross-functional teams to support client needs and continuously improve service processes through feedback and coaching.

Skills and Qualifications

You will have:

Licensing: LLQP certification in good standing (Ontario required; additional jurisdictions an asset).
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Client Relationship Management: Proven ability to engage clients, build rapport, and maintain satisfaction in insurance or financial services environments.
Communication Skills: Warm, professional phone presence; ability to explain policy and financial information clearly.
Technology Proficiency: Familiarity with CRM systems and data-driven engagement tools.
Problem Solving & Analytical Skills: Ability to understand client issues, resolve complaints empathetically, and offer tailored solutions.
Time Management & Autonomy: Skilled at prioritizing tasks and working independently in a fast-paced environment.
Attention to Detail: Demonstrated accuracy in processing client transactions and maintaining records.

Apply About employer

More about this job

Responsibilities

Support policyholders through onboarding and ongoing engagement, handling policy and payment inquiries, offering payment solutions, and preventing cancellations. Resolve complaints, maintain accurate compliant records, use CRM insights to personalize service, and contribute to team performance and process improvements.

Requirements

An active LLQP license in good standing, with Ontario licensing required and additional jurisdictions considered an asset. Candidates should have 1–2 years of call centre experience in service, sales, retention, or collections, along with strong communication, client relationship, CRM, problem-solving, time-management, and record-keeping skills.

Skills

LLQP Licensing
Customer Service
Client Retention
Insurance Policy Support
Payment Management
Complaint Resolution
Communication
Problem Solving
CRM Systems
Data-Driven Engagement
Time Management
Attention To Detail
Regulatory Compliance
Call Centre Experience

Visa sponsorship

Not detected in the job text

Keywords

LLQP
Life Insurance
Customer Care
Client Retention
Policy Onboarding
Policyholder Engagement
Premium Management
Payment Arrangements
Coverage Updates
Cancellations
Refunds
CRM Systems
Call Centre
Collections
Sales
Complaint Resolution
Regulatory Compliance
Client Satisfaction
Revenue Optimization
KPIs
Call Calibrations
Cross-Functional Collaboration
Process Improvement
Criminal Background Check

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