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Added 12 mins ago
MM
Global Health Advisory Consultant
Marsh McLennan
Montreal, QC
- Full-time
· Lead complex, large-scale consulting engagements for multinational clients, acting as a trusted advisor and guiding project teams to deliver high-quality outcomes.
Added 12 mins ago
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Senior Accountant, Cross Border Individual Tax
MNP
Edmonton, AB · AB · Calgary, AB
- Full-time
…within a complex and dynamic regulatory framework. As a trusted advisor, you’ll provide tax advice on domestic and foreign assignments that empowers client organizations and their employees…
Added 12 mins ago
T
Solution Architect III
TD
London, ON · Toronto, ON
- Full-time
Join a high-impact architecture team shaping the future of customer engagement across onboarding, customer management and advice. You will design and deliver scalable, compliant and…
Added 12 mins ago
T
Full Stack Architect
TD
London, ON · Toronto, ON
- Full-time
Join a high-impact architecture team shaping the future of customer engagement across onboarding, customer management, and advice. This role will design and deliver scalable, compliant, and…
Added 12 mins ago
AC
Philanthropic Engagement Advisor ( 3-year)
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Director, Advancement Services, the Philanthropic Engagement Advisor provides specialized professional expertise and advice in support of the College's fundraising…
Added 28 mins ago
J
Enterprise Account Executive
JAGGAER
Canada
- Full-time
Drive impactful sales opportunities from initial engagement through successful close
Added 58 mins ago
A
Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships,…
Added 58 mins ago
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Senior Environmental Consultant (Hybrid/Remote)
Barr
Calgary, AB
- Full-time
Regulatory knowledge: leading regulatory strategy, agency engagement, and client communications for complex projects; guiding multidisciplinary teams through environmental permitting and…
Added 1 hour ago
S
Solution Engineer (Pre-Sales) - All Levels (Canada)
Salesforce
Toronto, ON
- Full-time
…demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business…
Added 2 hours ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
This role will serve as a key advisor to the Senior Director, Campus Engagement acting as their representative when required and acting as Senior Director in the incumbent's absence.
Added 2 hours ago
CH
Director - Communications
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…organizational reputation, stakeholder trust, and employee engagement. As a trusted advisor to executive and senior leaders, the Director provides counsel on strategic communications, media…
Added 3 hours ago
MI
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
- Full-time
…successful candidate will identify opportunities, develop trusted advisor relationships, and work closely with internal commercial insurance professionals to deliver customized solutions…
Added 3 hours ago
IF
Senior Process Journey Owner
iA Financial Group
Toronto, ON · Montreal, QC
- Full-time
…to increase efficiency, productivity, and quality across the advisor and client journeys at iA Private…
Added 4 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 4 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Rawdon, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 4 hours ago
NB
Chief Advisor Regulatory Governance
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Advisor in the Prudential Standards and Oversight Office at National Bank means playing a central role in strengthening the Bank’s prudential risk governance, regulatory…
Added 4 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
…functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing…
Added 6 hours ago
C
GRC Consultant
Cyberr
Canada
- Full-time
As the Senior Governance, Risk and Compliance (GRC) Consultant, you will serve as a trusted advisor to our clients, providing both tactical and strategic recommendations that align with…
Added 9 hours ago
PC
Senior Human Resources Generalist
Parkinson Canada
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Serves as the first-line advisor to people leaders on performance management, attendance, conduct, accommodation, and workplace conflict, resolving matters independently within policy and…
Added 10 hours ago
D
Senior Advisor, Strategic Performance
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a Senior Advisor, Strategic Performance on the Strategic Advice, Communication and Performance Team, you help coordinate initiatives involving the first line of defence. You contribute…
Added 10 hours ago
SENIOR FINANCIAL ANALYST ACCOUNTING SERVICES
City of Toronto
ON · Toronto, ON
Beyond reporting, the CFR section oversees and facilitates the City's external audit engagement, serves as a trusted accounting advisor to other City Divisions and Agencies and…
Added 10 hours ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 11 hours ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
Oakville, ON
- $19.7 to $23.2 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 11 hours ago
AC
Accountant, Assurance and Accounting - January 2027
ACCA Careers
Kamloops, BC
- Temporary
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 12 hours ago
A
Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
Serve as trusted advisor to the C-suite defining strategy at the intersection of both technology and business

Altis

Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

Pay Rate: $60K · Full-time

Apply About employer

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Job details

Pay: Pay Rate: $60K
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Posting language: English
Posted: Oct 27, 2026

Original job description

Location: North York, ON

Language: English (fluent written and spoken required)

Background Check: Criminal background check required

Pay Rate: $60K

Training: 9am-5pm

After training hours: Monday to Friday, schedule as follows: 10am-6pm and 11am-7pm.

Fully on site for the first few months of training, possible option for hybrid after training.

About the Opportunity

We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships, supporting them from policy onboarding through ongoing engagement. You will assist with payments, proactively address concerns, prevent cancellations, and contribute to long-term client satisfaction and retention.

This is a fast-paced, client-focused environment where your communication, problem-solving, and service skills will directly impact revenue and client experience.

What’s in it for You

You will join a collaborative, purpose-driven team that values proactive problem solving, continuous improvement, and professional growth. You will gain hands-on experience in life insurance client engagement, retention strategies, and premium management, while leveraging CRM tools to maximize your impact.

You will develop your career by working alongside experienced professionals, participating in coaching sessions, and applying your LLQP expertise to influence client outcomes.

Your Responsibilities

You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
You will manage policy and payment inquiries including payment arrangements, coverage updates, cancellations, and refunds while maintaining compliance and accurate records.
You will provide a seamless onboarding experience for new clients, reviewing policies and guiding them through next steps to foster long-term engagement.
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
You will leverage CRM tools and client insights to personalize interactions, anticipate client needs, and contribute actionable insights to management.
You will contribute to team performance by participating in daily huddles, call calibrations, and performance initiatives to meet KPIs and enhance service quality.
You will maintain professional and regulatory standards, ensuring LLQP certification and compliance with company policies across all jurisdictions.
You will collaborate with cross-functional teams to support client needs and continuously improve service processes through feedback and coaching.

Skills and Qualifications

You will have:

Licensing: LLQP certification in good standing (Ontario required; additional jurisdictions an asset).
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Client Relationship Management: Proven ability to engage clients, build rapport, and maintain satisfaction in insurance or financial services environments.
Communication Skills: Warm, professional phone presence; ability to explain policy and financial information clearly.
Technology Proficiency: Familiarity with CRM systems and data-driven engagement tools.
Problem Solving & Analytical Skills: Ability to understand client issues, resolve complaints empathetically, and offer tailored solutions.
Time Management & Autonomy: Skilled at prioritizing tasks and working independently in a fast-paced environment.
Attention to Detail: Demonstrated accuracy in processing client transactions and maintaining records.

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More about this job

Responsibilities

Support policyholder retention by managing policy and payment inquiries, offering payment solutions, preventing cancellations, and guiding new clients through onboarding. Resolve complaints, maintain accurate and compliant records, use CRM insights to personalize service, and contribute to team performance and process improvements.

Requirements

An active LLQP certification in good standing, with Ontario licensing required, and 1–2 years of call centre experience in service, sales, retention, or collections are required. Candidates should have strong client relationship, communication, problem-solving, CRM, time-management, and record-keeping skills.

Skills

Customer Service
Client Retention
Payment Management
Complaint Resolution
Policy Administration
Communication
Problem Solving
CRM Systems
Time Management
Attention To Detail
Regulatory Compliance
Call Centre Experience
LLQP Certification

Visa sponsorship

Not detected in the job text

Keywords

LLQP
Life Insurance
Insurance
Customer Care
Client Retention
Policy Onboarding
Premium Management
Payment Arrangements
Coverage Updates
Cancellations
Refunds
CRM
Client Engagement
Call Centre
Collections
Sales
Regulatory Compliance
KPI
Call Calibration
Client Satisfaction
Complaint Resolution
Cross-Functional Collaboration

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