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Added 14 mins ago
FC
Senior DevSecOps Engineer
Fintel Connect
Vancouver, BC
- Full-time
Utilize AWS Trusted Advisor to improve security, performance, and cost efficiency.
Added 14 mins ago
D
Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 14 mins ago
B
Insurance Advisor
BCAA
Kelowna, BC
- Full-time
We are currently hiring an Insurance Advisor based in our Kelowna Service Location!
Added 29 mins ago
S
Senior Account Manager
SoTalent
Toronto, ON
- Full-time
Build strong partnerships with key customer stakeholders and become a trusted advisor for strategic business initiatives.
Added 29 mins ago
BG
Territory Manager - Rentals (Surrey)
Brandt Group of Companies
Surrey, BC
- Full-time
…and pursue new opportunities while also acting as a trusted advisor to existing…
Added 29 mins ago
Financial Advisor - future opportunity, Humboldt, SK
Scotiabank
Humboldt, SK
Added 29 mins ago
Financial Advisor - future opportunity, Winnipeg area
Scotiabank
Winnipeg, MB
Added 29 mins ago
Benefits Advisor
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation’s Calgary office is looking for a Benefits Advisor to join our Human Resources team. Reporting to the Total Rewards Supervisor, this role offers an opportunity…
Added 29 mins ago
Wealth Management Intern (Student/New Grad)
The Canada Life Assurance Company
Calgary, AB · Vancouver, BC
…sales team to focus on generating new sales and growing the advisor base. You will also be part of supporting the implementation of multiple territory business…
Added 44 mins ago
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Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
In this role, you will actively cultivate strategic partnerships, positioning our organization as a trusted advisor and partner and you will put the clients' needs at the forefront and seek…
Added 44 mins ago
LC
Outbound Capital Account Executive
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Build a trusted advisor relationship with your customers and identify where Financial Service opportunities lie across your book of business;
Added 44 mins ago
RB
Financial Advisor Intern
Royal Bank of Canada
BC · RICHMOND, British Columbia
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients, by adding value in the moments that matter to them. You…
Added 44 mins ago
RB
Director, Real Estate
Royal Bank of Canada
Vancouver, BC
- Full-time
…syndicated facilities. You will act as a trusted strategic advisor, connecting clients with other RBC partners to meet their diverse commercial and personal financial needs. While credit…
Added 44 mins ago
AY
Client Services Coordinator (CAN)
Avison Young Canada
AB · Edmonton, AB
- Full-time
…economic, social and environmental value as a global real estate advisor, powered by people.We care about each other and we have each other’s backs. This makes Avison Young a great place to…
Added 59 mins ago
CM
Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
Real operational ownership of enterprise accounts at the award-winning advisor in carbon markets - voted Best Advisory by Environmental Finance multiple years running
Added 59 mins ago
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Evidence Delivery Associate/Manager, Medical Evidence Canada
Brunel
Mississauga, ON
- Full-time
…stakeholders include but not limited to Medical Affairs (e.g., Medical Advisor), Drug Supply, Regulatory, Patient Safety, Legal, Finance, and ESR Governance and Operations. This role…
Added 59 mins ago
VC
Director, Project Accounting
Valard Construction
AB · Edmonton, AB
- Full-time
Our Finance group is currently looking to add a Director, Project Accounting, to our growing team, based in Edmonton, AB
Added 59 mins ago
HV
Controller
Hockley Valley Resort
Mono, ON
- Full-time
Hockley Valley Resort and Adamo Estate Winery offer a distinctive opportunity to lead finance at a four-season destination set across 300 acres of scenic countryside. With 108 guest rooms…
Added 1 hour ago
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Manager, Valuations
MNP
Winnipeg, MB
- Full-time
…accurately measure the value of their operations. As a trusted advisor, you’ll provide independent and reliable business valuations that empower clients to advance their strategic goals and…
Added 1 hour ago
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Senior Accountant, Assurance and Accounting - Public Companies (Mandarin Speaking)
MNP
Vancouver, BC
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 1 hour ago
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Designated Professional, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 1 hour ago
D
Senior Advisor, Operational risks
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior operational risk advisor, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis…
Added 1 hour ago
D
Advisor, Procurement and purchasing
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a purchasing and procurement advisor, you help finalize contractual agreements with the organization’s partners for the purchase and rental of goods and services. Your responsibilities…
Added 1 hour ago
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Wealth Management Advisor
Desjardins
Disraeli, QC · Caisse Desjardins du Carrefour des lacs
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Longueuil, QC
- Full-time
As a wealth management advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your…

Altis

Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

Pay Rate: $60K · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Rate: $60K
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Posting language: English
Posted: Oct 27, 2026

Original job description

Location: North York, ON

Language: English (fluent written and spoken required)

Background Check: Criminal background check required

Pay Rate: $60K

Training: 9am-5pm

After training hours: Monday to Friday, schedule as follows: 10am-6pm and 11am-7pm.

Fully on site for the first few months of training, possible option for hybrid after training.

About the Opportunity

We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships, supporting them from policy onboarding through ongoing engagement. You will assist with payments, proactively address concerns, prevent cancellations, and contribute to long-term client satisfaction and retention.

This is a fast-paced, client-focused environment where your communication, problem-solving, and service skills will directly impact revenue and client experience.

What’s in it for You

You will join a collaborative, purpose-driven team that values proactive problem solving, continuous improvement, and professional growth. You will gain hands-on experience in life insurance client engagement, retention strategies, and premium management, while leveraging CRM tools to maximize your impact.

You will develop your career by working alongside experienced professionals, participating in coaching sessions, and applying your LLQP expertise to influence client outcomes.

Your Responsibilities

You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
You will manage policy and payment inquiries including payment arrangements, coverage updates, cancellations, and refunds while maintaining compliance and accurate records.
You will provide a seamless onboarding experience for new clients, reviewing policies and guiding them through next steps to foster long-term engagement.
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
You will leverage CRM tools and client insights to personalize interactions, anticipate client needs, and contribute actionable insights to management.
You will contribute to team performance by participating in daily huddles, call calibrations, and performance initiatives to meet KPIs and enhance service quality.
You will maintain professional and regulatory standards, ensuring LLQP certification and compliance with company policies across all jurisdictions.
You will collaborate with cross-functional teams to support client needs and continuously improve service processes through feedback and coaching.

Skills and Qualifications

You will have:

Licensing: LLQP certification in good standing (Ontario required; additional jurisdictions an asset).
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Client Relationship Management: Proven ability to engage clients, build rapport, and maintain satisfaction in insurance or financial services environments.
Communication Skills: Warm, professional phone presence; ability to explain policy and financial information clearly.
Technology Proficiency: Familiarity with CRM systems and data-driven engagement tools.
Problem Solving & Analytical Skills: Ability to understand client issues, resolve complaints empathetically, and offer tailored solutions.
Time Management & Autonomy: Skilled at prioritizing tasks and working independently in a fast-paced environment.
Attention to Detail: Demonstrated accuracy in processing client transactions and maintaining records.

Apply About employer

More about this job

Responsibilities

Support policyholder retention by managing policy and payment inquiries, offering payment solutions, preventing cancellations, and guiding new clients through onboarding. Resolve complaints, maintain accurate and compliant records, use CRM insights to personalize service, and contribute to team performance and process improvements.

Requirements

An active LLQP certification in good standing, with Ontario licensing required, and 1–2 years of call centre experience in service, sales, retention, or collections are required. Candidates should have strong client relationship, communication, problem-solving, CRM, time-management, and record-keeping skills.

Skills

Customer Service
Client Retention
Payment Management
Complaint Resolution
Policy Administration
Communication
Problem Solving
CRM Systems
Time Management
Attention To Detail
Regulatory Compliance
Call Centre Experience
LLQP Certification

Visa sponsorship

Not detected in the job text

Keywords

LLQP
Life Insurance
Insurance
Customer Care
Client Retention
Policy Onboarding
Premium Management
Payment Arrangements
Coverage Updates
Cancellations
Refunds
CRM
Client Engagement
Call Centre
Collections
Sales
Regulatory Compliance
KPI
Call Calibration
Client Satisfaction
Complaint Resolution
Cross-Functional Collaboration

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