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Added 10 mins ago
CA
Accounting Manager
Coles Associates Ltd
Charlottetown, PE
- Full-time
Oversee project accounting in Ajera, including project billing, work-in-progress (WIP), receivables, and project financial reporting.
Added 13 mins ago
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Pension Analyst - Terminations
RBC
Mississauga, ON
- Full-time
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
Added 13 mins ago
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Vice President, Global Investment Banking (Syndicated & Leveraged Finance)
RBC
Toronto, ON
- Full-time
RBC Capital Markets is a part of the Royal Bank of Canada, one of the largest providers of financial services in the world with a purpose-driven, principles-led approach to delivering for…
Added 13 mins ago
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Client Advisor
RBC
Woodstock, NB
- Part-time
Respond to client-initiated contact, assisting them with a full range of financial transactions
Added 13 mins ago
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Senior Director, Data Architecture
RBC
Toronto, ON
- Full-time
A world-class training program in financial services
Added 13 mins ago
Assistant Vice President of Finance
Hannover Re
Toronto, ON
…and review of balance sheets, income statements and related financial reports, ensuring accuracy, transparency and compliance with internal, regulatory and external reporting…
Added 13 mins ago
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Quality Engineer II
TD
Toronto, ON
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 13 mins ago
T
Senior Personal Banker - Home Borrowing | Vaudreuil
TD
Vaudreuil-Dorion, QC
- Full-time
Are you passionate about connecting personally with customers to assist them in achieving their financial goals? Do you love exploring and understanding investment options that best suit…
Added 13 mins ago
T
Product Owner I
TD
Toronto, ON
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 13 mins ago
SL
Manager, Expense Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 13 mins ago
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Advisor, Personal
Desjardins
Montreal, QC
- Full-time
Added 13 mins ago
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Senior Full Stack Engineer - Java / AI
Rose International
Mississauga, ON
- Full-time
Join a dynamic Front Office Technology team as a Senior Software Engineer (Java / AI), helping build the future of financial technology.
Added 13 mins ago
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Senior Accountant - DCCHail
AutoCanada
AB · Edmonton, AB
- $75,000 to $90,000 CAD / year
- Other
The Senior Accountant will be responsible for accounting concepts effectively in real-world business situations and demonstrate strong overall accounting knowledge. This includes a solid…
Added 13 mins ago
QM
Adjoint au contrôleur - Est de Montréal - 80 k$ à 90 k$ + prime / Assistant Controller
Quantum Management Services Ltd.
Montreal, QC
- $80,000 to $90,000 CAD / year
- Full-time
Our client is seeking a hands-on Assistant Controller to oversee day-to-day accounting operations and support financial reporting, month-end and year-end closing, and audit requirements.…
Added 27 mins ago
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Account Manager - Real Estate Market
Desjardins
Granby, QC · Saint-Hyacinthe, QC · Saint-Jean-sur-Richelieu, QC
- Full-time
Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk…
Added 27 mins ago
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Advisory Agent, Member and Client Experience
Desjardins
Saint-Rémi, QC · Caisse Desjardins des Moissons-et-de-Roussillon
- Full-time
…to and addressing their needs, and helping them with their financial empowerment. You promote the organization's cooperative values through the support you provide. You support and advise…
Added 27 mins ago
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Operations Support Agent
Desjardins
Saint-Anselme, QC · Caisse Desjardins de Bellechasse
- Full-time
Added 27 mins ago
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Client Engagement Associate [Hourly]
CIBC
Ottawa, ON
- Part-time
…in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be…
Added 27 mins ago
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Financial Advisor - MFDA
CIBC
Rocky Mountain House, AB
- Full-time
…dedicated client portfolio through relationship management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service…
Added 27 mins ago
C
Client Associate Wood Gundy
CIBC
Penticton, BC
- Part-time
…the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic…
Added 27 mins ago
C
Financial Services Representative II
CIBC
Oakville, ON
- Full-time
…you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal…
Added 27 mins ago
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Banking Centre Leader (12-month)
CIBC
Smithville, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 27 mins ago
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Client Engagement Associate [Hourly]
CIBC
Orleans, ON
- Part-time
…in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be…
Added 27 mins ago
C
Data Analyst co-op
CIBC
Toronto, ON
- Full-time
Added 27 mins ago
CT
Associate Manager, Loyalty Program
Canadian Tire Corporation
Toronto, ON
- Full-time
…member behaviour, customer feedback, operational results and financial impacts, and recommend opportunities for…

Altis

Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

Pay Rate: $60K · Full-time

Apply About employer

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Job details

Pay: Pay Rate: $60K
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Posting language: English
Posted: Oct 27, 2026

Original job description

Location: North York, ON

Language: English (fluent written and spoken required)

Background Check: Criminal background check required

Pay Rate: $60K

Training: 9am-5pm

After training hours: Monday to Friday, schedule as follows: 10am-6pm and 11am-7pm.

Fully on site for the first few months of training, possible option for hybrid after training.

About the Opportunity

We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships, supporting them from policy onboarding through ongoing engagement. You will assist with payments, proactively address concerns, prevent cancellations, and contribute to long-term client satisfaction and retention.

This is a fast-paced, client-focused environment where your communication, problem-solving, and service skills will directly impact revenue and client experience.

What’s in it for You

You will join a collaborative, purpose-driven team that values proactive problem solving, continuous improvement, and professional growth. You will gain hands-on experience in life insurance client engagement, retention strategies, and premium management, while leveraging CRM tools to maximize your impact.

You will develop your career by working alongside experienced professionals, participating in coaching sessions, and applying your LLQP expertise to influence client outcomes.

Your Responsibilities

You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
You will manage policy and payment inquiries including payment arrangements, coverage updates, cancellations, and refunds while maintaining compliance and accurate records.
You will provide a seamless onboarding experience for new clients, reviewing policies and guiding them through next steps to foster long-term engagement.
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
You will leverage CRM tools and client insights to personalize interactions, anticipate client needs, and contribute actionable insights to management.
You will contribute to team performance by participating in daily huddles, call calibrations, and performance initiatives to meet KPIs and enhance service quality.
You will maintain professional and regulatory standards, ensuring LLQP certification and compliance with company policies across all jurisdictions.
You will collaborate with cross-functional teams to support client needs and continuously improve service processes through feedback and coaching.

Skills and Qualifications

You will have:

Licensing: LLQP certification in good standing (Ontario required; additional jurisdictions an asset).
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Client Relationship Management: Proven ability to engage clients, build rapport, and maintain satisfaction in insurance or financial services environments.
Communication Skills: Warm, professional phone presence; ability to explain policy and financial information clearly.
Technology Proficiency: Familiarity with CRM systems and data-driven engagement tools.
Problem Solving & Analytical Skills: Ability to understand client issues, resolve complaints empathetically, and offer tailored solutions.
Time Management & Autonomy: Skilled at prioritizing tasks and working independently in a fast-paced environment.
Attention to Detail: Demonstrated accuracy in processing client transactions and maintaining records.

Apply About employer

More about this job

Responsibilities

Support policyholder retention by managing policy and payment inquiries, offering payment solutions, preventing cancellations, and guiding new clients through onboarding. Resolve complaints, maintain accurate and compliant records, use CRM insights to personalize service, and contribute to team performance and process improvements.

Requirements

An active LLQP certification in good standing, with Ontario licensing required, and 1–2 years of call centre experience in service, sales, retention, or collections are required. Candidates should have strong client relationship, communication, problem-solving, CRM, time-management, and record-keeping skills.

Skills

Customer Service
Client Retention
Payment Management
Complaint Resolution
Policy Administration
Communication
Problem Solving
CRM Systems
Time Management
Attention To Detail
Regulatory Compliance
Call Centre Experience
LLQP Certification

Visa sponsorship

Not detected in the job text

Keywords

LLQP
Life Insurance
Insurance
Customer Care
Client Retention
Policy Onboarding
Premium Management
Payment Arrangements
Coverage Updates
Cancellations
Refunds
CRM
Client Engagement
Call Centre
Collections
Sales
Regulatory Compliance
KPI
Call Calibration
Client Satisfaction
Complaint Resolution
Cross-Functional Collaboration

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