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Added 4 mins ago
RB
Banking Advisor
Royal Bank of Canada
Thunder Bay, ON
- Full-time
Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
Added 4 mins ago
RB
Client Advisor
Royal Bank of Canada
Woodstock, NB
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 4 mins ago
RB
Banking Advisor
Royal Bank of Canada
Quebec, QC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 4 mins ago
7
Service Advisor - Temporary
7259b73c-68ed-4ba6-bf41-9557fa90640b
Prince George, BC
- Full-time
- Temporary
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 19 mins ago
RE
Account Manager- Agriculture Equipment
Robert's Equipment
Mount Forest, ON
- Full-time
…this is your opportunity to join a high-performing, supportive sales team. This isn’t a desk job - it’s a dynamic role where you’ll be out in the field, connecting with customers across…
Added 19 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Delta, BC
We’re searching for an Insurance Advisor. Are you searching for new possibilities?
Added 19 mins ago
T
Tangerine Advisor - Bilingual (French/English) - Tangerine
Tangerine
Toronto, ON
- Full-time
The Tangerine Advisor, Level 1 is responsible for delivering exceptional investment advice and servicing in the spirit of the Investments team mission to Coach, Educate and Enable Canadians…
Added 19 mins ago
A
Service Advisor - Saskatoon Motor Products
AutoCanada
Saskatoon, SK
- $50,000 to $70,000 CAD / year
- Other
We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 19 mins ago
DG
Internal Service Advisor
Dilawri Group of Companies
Richmond, BC
- Full-time
We are looking for a Service Advisor to join our team at Mercedes-Benz Richmond. The successful candidate is someone who is passionate about the automotive industry and eager to contribute…
Added 19 mins ago
A
Service Advisor - Maple Ridge Volkswagen
AutoCanada
Maple Ridge, BC
- $65,000 to $102,000 CAD / year
- Other
We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and…
Added 19 mins ago
IB
Account Executive, Professional Liability Programs | Sage Advisor Resources Corp.
Insurance Brokers Association of Alberta
AB · Edmonton, AB
- Full-time
Sage Advisor Resources Corp., a subsidiary of the Insurance Brokers Association of Alberta (IBAA), is looking for an experienced insurance professional to join our team as an Account…
Added 34 mins ago
A
EDGE Google Inside Sales
Accenture
Toronto, ON
- Full-time
As a key member of the Google Edge, you won't just be in a sales role; you'll be a strategic advisor and the catalyst for our clients' transformation. You are the first person they will…
Added 34 mins ago
R
Client Advisor
RBC
Woodstock, NB
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 34 mins ago
Beauty Advisor/Freelance - Jo Malone London - PT Seasonal - Sherway Gardens - Etobicoke, ON
ELC Beauty LLC
Toronto, ON · Etobicoke, ON
As one of our highly skilled freelance sales associates (that provides either make-up application; skin care advice, hair or fragrance consultations) you will combine your creative and…
Added 34 mins ago
D
Advisor, Personal
Desjardins
Montreal, QC
- Full-time
As a personal advisor, you help solicit and develop and maintain business relationships with members and clients. You provide service tailored to client needs in accordance with current…
Added 49 mins ago
C
Financial Advisor - MFDA
CIBC
Rocky Mountain House, AB
- Full-time
…services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for your clients and…
Added 49 mins ago
C
Client Associate Wood Gundy
CIBC
Penticton, BC
- Part-time
Added 49 mins ago
Financial Advisor, Investment & Retirement Planning
Scotiabank
Hamilton, ON · Ancaster, ON
Internally known as Financial Advisor, Investment and Retirement Planning (FAIR), as a Financial Planner in our retail branch network, you are a member of the branch sales team responsible…
Added 49 mins ago
Senior Manager, Investments Client Growth & Engagement
Scotiabank
Toronto, ON
…Product, Analytics, Marketing, Client Experience, Channel, and Advisor…
Added 49 mins ago
Manager, Investments Client Growth and Engagement
Scotiabank
Toronto, ON
…Product, Analytics, Marketing, Client Experience, Channel, and Advisor…
Added 49 mins ago
Financial Advisor - Nored Plaza Branch - Nanaimo, BC
Scotiabank
Nanaimo, BC
Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience
Added 49 mins ago
Sales Representative - Facility Services
Cintas
Tecumseh, ON
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 49 mins ago
Sales Representative - Facility Services
Cintas
Windsor, ON
Are you ready to launch your career in sales and be another reason Cintas, a growing Fortune 500 company, has been named to both FORTUNE’s World’s Most Admired Companies and Selling Power’s…
Added 49 mins ago
M
Retail Store Advisor (Flex)
MEC
Nanaimo, BC
- $19.35 to $20.2 CAD / hour
- Full-time
…new things and plan new adventures – and as a Flexible Store Advisor , you’ll be there to help make it all…
Added 49 mins ago
M
Seasonal Store Advisor - Edmonton Downtown
MEC
AB · Edmonton, AB
- Temporary
…new things and plan new adventures – and as a Seasonal Store Advisor, you’ll be there to help make it all…

Altis

Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

Pay Rate: $60K · Full-time

Apply About employer

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Job details

Pay: Pay Rate: $60K
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Posting language: English
Posted: Oct 27, 2026

Original job description

Location: North York, ON

Language: English (fluent written and spoken required)

Background Check: Criminal background check required

Pay Rate: $60K

Training: 9am-5pm

After training hours: Monday to Friday, schedule as follows: 10am-6pm and 11am-7pm.

Fully on site for the first few months of training, possible option for hybrid after training.

About the Opportunity

We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships, supporting them from policy onboarding through ongoing engagement. You will assist with payments, proactively address concerns, prevent cancellations, and contribute to long-term client satisfaction and retention.

This is a fast-paced, client-focused environment where your communication, problem-solving, and service skills will directly impact revenue and client experience.

What’s in it for You

You will join a collaborative, purpose-driven team that values proactive problem solving, continuous improvement, and professional growth. You will gain hands-on experience in life insurance client engagement, retention strategies, and premium management, while leveraging CRM tools to maximize your impact.

You will develop your career by working alongside experienced professionals, participating in coaching sessions, and applying your LLQP expertise to influence client outcomes.

Your Responsibilities

You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
You will manage policy and payment inquiries including payment arrangements, coverage updates, cancellations, and refunds while maintaining compliance and accurate records.
You will provide a seamless onboarding experience for new clients, reviewing policies and guiding them through next steps to foster long-term engagement.
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
You will leverage CRM tools and client insights to personalize interactions, anticipate client needs, and contribute actionable insights to management.
You will contribute to team performance by participating in daily huddles, call calibrations, and performance initiatives to meet KPIs and enhance service quality.
You will maintain professional and regulatory standards, ensuring LLQP certification and compliance with company policies across all jurisdictions.
You will collaborate with cross-functional teams to support client needs and continuously improve service processes through feedback and coaching.

Skills and Qualifications

You will have:

Licensing: LLQP certification in good standing (Ontario required; additional jurisdictions an asset).
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Client Relationship Management: Proven ability to engage clients, build rapport, and maintain satisfaction in insurance or financial services environments.
Communication Skills: Warm, professional phone presence; ability to explain policy and financial information clearly.
Technology Proficiency: Familiarity with CRM systems and data-driven engagement tools.
Problem Solving & Analytical Skills: Ability to understand client issues, resolve complaints empathetically, and offer tailored solutions.
Time Management & Autonomy: Skilled at prioritizing tasks and working independently in a fast-paced environment.
Attention to Detail: Demonstrated accuracy in processing client transactions and maintaining records.

Apply About employer

More about this job

Responsibilities

Support policyholder retention by managing policy and payment inquiries, offering payment solutions, preventing cancellations, and guiding new clients through onboarding. Resolve complaints, maintain accurate and compliant records, use CRM insights to personalize service, and contribute to team performance and process improvements.

Requirements

An active LLQP certification in good standing, with Ontario licensing required, and 1–2 years of call centre experience in service, sales, retention, or collections are required. Candidates should have strong client relationship, communication, problem-solving, CRM, time-management, and record-keeping skills.

Skills

Customer Service
Client Retention
Payment Management
Complaint Resolution
Policy Administration
Communication
Problem Solving
CRM Systems
Time Management
Attention To Detail
Regulatory Compliance
Call Centre Experience
LLQP Certification

Visa sponsorship

Not detected in the job text

Keywords

LLQP
Life Insurance
Insurance
Customer Care
Client Retention
Policy Onboarding
Premium Management
Payment Arrangements
Coverage Updates
Cancellations
Refunds
CRM
Client Engagement
Call Centre
Collections
Sales
Regulatory Compliance
KPI
Call Calibration
Client Satisfaction
Complaint Resolution
Cross-Functional Collaboration

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