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Added 1 min ago
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System Analyst II
Paladin Technologies
Ottawa, ON
- Full-time
Maintain, troubleshoot, and service issues related to the above infrastructure
Added 1 min ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Sales Development Representative (Hospitality) to join our growing NoAm team! This role is the first point of contact our potential customers have with our sales team.…
Added 15 mins ago
AP
Senior Sales Representative
Alliant Power
Toronto, ON
- Full-time
…engines. The company offers an expansive product range and a service network of certified repair experts focused on delivering accurate, first-time-right repairs. Alliant Power supplies…
Added 16 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Lethbridge, AB
If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service…
Added 16 mins ago
nutribullet In-Store Demo Representative -Montreal
Encore
Montreal, QC
ROLE: nutribullet In-Store Demo Representative– Approx. 20 HOURS/WEEK - 3 Month Contract with Possibility of Extension
Added 16 mins ago
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Outside Sales Representative
NorthLake Financial ULC
Winnipeg, MB
- Full-time
The Sales Representative will service multiple dealers across Western Canada. You must be able to commute and travel daily within Winnipeg, MB. The position involves building a book of…
Added 30 mins ago
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Part Time Sales Representative | Intercity Shopping Centre
TELUS
Thunder Bay, ON
- Part-time
We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small
Added 30 mins ago
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Associate Applications Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
Collaborate with FAEs and sales teams on pre-sales technical requests, including performance characterizations, demonstrations, and feasibility assessments.
Added 30 mins ago
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Personal Finance Advisor
Desjardins
Saint-Sauveur, QC · Sainte-Adèle, QC
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement.
Added 30 mins ago
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Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins de Lachine
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 30 mins ago
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Personal Finance Advisor
Desjardins
Saint-Sauveur, QC · Sainte-Adèle, QC
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 30 mins ago
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Financial Services Representative II
CIBC
Kawartha Lakes, ON · Bobcaygeon
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 46 mins ago
QM
Représentant des comptes de vente au détail / Retail Sales Account Representative
Quantum Management Services Ltd.
Montreal, QC
- $60,000 to $67,000 CAD / year
- Contract
Position: Retail Sales Account Representative
Added 46 mins ago
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Seasonal Customer Experience Representative
Indigo
Sault Ste. Marie, ON
- Part-time
Join our team in Sault Ste Marie, Canada, as a 2026 Seasonal Customer Experience Representative! This is a fixed-term seasonal position where you'll play a vital role in creating authentic…
Added 46 mins ago
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Salesperson
StafinGo
Moncton, NB
- Full-time
We are hiring a Sales Rep for a client who are a leading provider of custom bath and shower remodeling solutions across Canada. The ideal candidate will be responsible for engaging with…
Added 46 mins ago
BS
Order Management Representative
Blackline Safety
Calgary, AB
- Full-time
As an Order Management Representative, you'll be at the center of our customer order journey, helping ensure customer and distributor orders move through the business accurately,…
Added 46 mins ago
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National Sales Leadership Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The National Sales Leadership Coordinator provides advanced administrative, organizational and coordination support to a team of AVP Sales Leaders with national responsibilities across…
Added 46 mins ago
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Representative - Customer Service
EECOL
Surrey, BC
- Full-time
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine…
Added 46 mins ago
KS
Credit Card Sales Representative
Kognitive Sales Solutions
London, ON
- Part-time
Prior experience in customer service or sales is a bonus; drive and attitude matter more
Added 46 mins ago
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Field Marketing Representative
Kognitive Sales Solutions
Orangeville, ON
- Full-time
Kognitive Sales Solutions, in partnership with Canadian Tire, is on the lookout for highly motivated, sales-driven individuals who can spark excitement and foster connections with consumers…
Added 46 mins ago
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Field Marketing Representative
Kognitive Sales Solutions
Innisfil, ON
- Part-time
Kognitive Sales Solutions, in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a…
Added 46 mins ago
KS
Field Marketing Representative
Kognitive Sales Solutions
Alliston, ON
- Full-time
Kognitive Sales Solutions, in partnership with Canadian Tire, is on the lookout for highly motivated, sales-driven individuals who can spark excitement and foster connections with consumers…
Added 46 mins ago
KS
Field Marketing Representative
Kognitive Sales Solutions
Barrie, ON
- Part-time
Kognitive Sales Solutions, in partnership with Canadian Tire is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a…
Added 46 mins ago
KS
Retail Sales Associate
Kognitive Sales Solutions
Woodstock, ON
- Part-time
Are you someone who lights up a room and genuinely enjoys connecting with people? Kognitive Sales Solutions is hiring Sales Representative across Canada to represent one of the country's…
Added 1 hour ago
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Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.

Altis

Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

Pay Rate: $60K · Full-time

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Job details

Pay: Pay Rate: $60K
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Posting language: English
Posted: Oct 27, 2026

Original job description

Location: North York, ON

Language: English (fluent written and spoken required)

Background Check: Criminal background check required

Pay Rate: $60K

Training: 9am-5pm

After training hours: Monday to Friday, schedule as follows: 10am-6pm and 11am-7pm.

Fully on site for the first few months of training, possible option for hybrid after training.

About the Opportunity

We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships, supporting them from policy onboarding through ongoing engagement. You will assist with payments, proactively address concerns, prevent cancellations, and contribute to long-term client satisfaction and retention.

This is a fast-paced, client-focused environment where your communication, problem-solving, and service skills will directly impact revenue and client experience.

What’s in it for You

You will join a collaborative, purpose-driven team that values proactive problem solving, continuous improvement, and professional growth. You will gain hands-on experience in life insurance client engagement, retention strategies, and premium management, while leveraging CRM tools to maximize your impact.

You will develop your career by working alongside experienced professionals, participating in coaching sessions, and applying your LLQP expertise to influence client outcomes.

Your Responsibilities

You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
You will manage policy and payment inquiries including payment arrangements, coverage updates, cancellations, and refunds while maintaining compliance and accurate records.
You will provide a seamless onboarding experience for new clients, reviewing policies and guiding them through next steps to foster long-term engagement.
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
You will leverage CRM tools and client insights to personalize interactions, anticipate client needs, and contribute actionable insights to management.
You will contribute to team performance by participating in daily huddles, call calibrations, and performance initiatives to meet KPIs and enhance service quality.
You will maintain professional and regulatory standards, ensuring LLQP certification and compliance with company policies across all jurisdictions.
You will collaborate with cross-functional teams to support client needs and continuously improve service processes through feedback and coaching.

Skills and Qualifications

You will have:

Licensing: LLQP certification in good standing (Ontario required; additional jurisdictions an asset).
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Client Relationship Management: Proven ability to engage clients, build rapport, and maintain satisfaction in insurance or financial services environments.
Communication Skills: Warm, professional phone presence; ability to explain policy and financial information clearly.
Technology Proficiency: Familiarity with CRM systems and data-driven engagement tools.
Problem Solving & Analytical Skills: Ability to understand client issues, resolve complaints empathetically, and offer tailored solutions.
Time Management & Autonomy: Skilled at prioritizing tasks and working independently in a fast-paced environment.
Attention to Detail: Demonstrated accuracy in processing client transactions and maintaining records.

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More about this job

Responsibilities

Support policyholder retention by managing policy and payment inquiries, offering payment solutions, preventing cancellations, and guiding new clients through onboarding. Resolve complaints, maintain accurate and compliant records, use CRM insights to personalize service, and contribute to team performance and process improvements.

Requirements

An active LLQP certification in good standing, with Ontario licensing required, and 1–2 years of call centre experience in service, sales, retention, or collections are required. Candidates should have strong client relationship, communication, problem-solving, CRM, time-management, and record-keeping skills.

Skills

Customer Service
Client Retention
Payment Management
Complaint Resolution
Policy Administration
Communication
Problem Solving
CRM Systems
Time Management
Attention To Detail
Regulatory Compliance
Call Centre Experience
LLQP Certification

Visa sponsorship

Not detected in the job text

Keywords

LLQP
Life Insurance
Insurance
Customer Care
Client Retention
Policy Onboarding
Premium Management
Payment Arrangements
Coverage Updates
Cancellations
Refunds
CRM
Client Engagement
Call Centre
Collections
Sales
Regulatory Compliance
KPI
Call Calibration
Client Satisfaction
Complaint Resolution
Cross-Functional Collaboration

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