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Added 9 mins ago
Regional Branch Manager
TopBuild Corp.
Saint John, NB · Dartmouth, NS · Darthmouth, NS
Our Branch Managers are given the opportunity to lead and provide exemplary service to customers and their associates alike. By supporting and promoting the company's values, our Branch…
Added 9 mins ago
Le Représentant des Ventes en Location/Rental Sales Associate
Ryder Supply Chain Solutions
Montreal, QC · Anjou
Diplôme d’études post secondaires, préférablement en administration, ventes ou commercialisation (un atout)
Added 9 mins ago
PC
Community Support Worker
Pacific Coast Community Resources
Kamloops, BC
- $25.95 to $29.76 CAD / hour
- Full-time
Participate in the development, implementation, and documentation of Personal Service Plans
Added 9 mins ago
JI
Planning and Readiness Coordinator
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Diploma in Business Administration, Operations Management, Project Management, Engineering, Education, Analytics, or a related discipline. An equivalent combination of education and…
Added 9 mins ago
TH
Mechanical Designer/ Engineer- Project Lead
The HIDI Group
Toronto, ON
- Full-time
…committed to delivering world-class solutions and unparalleled service. HIDI has grown to become a leading firm with over 150 employees nationally, with offices located in Toronto, Ottawa…
Added 9 mins ago
YS
Patient Services Administrator (Medical Clinic Receptionist)
Yonge Street Mission
Toronto, ON
- Full-time
A minimum of 1-2 years’ experience in reception work or office administration in a medical environment
Added 9 mins ago
TE
Customer Service Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $80,000 to $90,000 CAD / year
Triple Eight Transport Inc. is seeking a results-driven Customer Service Manager to lead the Customer Service and Account Management teams, strengthen customer relationships, and drive…
Added 9 mins ago
TE
Account Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $70,000 to $80,000 CAD / year
…relationships with existing customers while ensuring seamless service delivery and identifying opportunities for business…
Added 9 mins ago
UF
Program Manager (RECE)
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Full-time
…lead teams through growth and change, and ensure high-quality service delivery across…
Added 9 mins ago
SS
Unit Clerk| Temporary Part time
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Part-time
Positive attitude and proven customer service skills through related work experience.
Added 9 mins ago
OV
Coordinator, Corporate Services Support, Environmental Services - Full Time Regular - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
Respond to customer service requests and direct as required, monitoring, tracking and dispatching support services calls as necessary
Added 9 mins ago
GF
Performance Coach - HYROX - Vaughan Assembly Park
GoodLife Fitness
Vaughan, ON
- Part-time
Added 9 mins ago
TS
Residential Support Worker
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB · Community Ventures - Community Residence
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 9 mins ago
TS
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Sage Hill Thrift Store
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 9 mins ago
B
Power Engineer - 5th Class
BGIS
High Level, AB
- Full-time
Responds to routine service requests and performs preventative and corrective maintenance.
Added 9 mins ago
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Registered Veterinary Technician (Veterinary
The Ontario SPCA and Humane Society
Barrie, ON
- $26.5 to $29 CAD / hour
- Full-time
Added 9 mins ago
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Risk Analyst - Proficient
Raise
Toronto, ON
- Full-time
Business Administration degree (BComm / MBA) or/and CTPRP Certification, Canadian Risk Management (CRM) designation, Certificate of Professional Learning in Risk Management.
Added 23 mins ago
D
Operations Support Agent
Desjardins
Saint-Anselme, QC · Caisse Desjardins de Bellechasse
- Full-time
…Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in…
Added 23 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Lévis or Southern Québec
BDC
QC · Chaudière-Appalaches
- Full-time
…provide them with advice and identify, if applicable, a BDC service offering appropriate to their…
Added 23 mins ago
B
SENIOR ADVISOR, PROCUREMENT
BDC
Montreal, QC
- Full-time
Added 23 mins ago
Senior Analyst, SFP Product Programs
Scotiabank
Toronto, ON
Strong customer focus with a commitment to delivering a high-quality service experience
Added 23 mins ago
Ecosystem Community Lead (12 Month Contract)
Scotiabank
Toronto, ON
…technology, and tracking issues through resolution within established service-level…
Added 23 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Vancouver, BC
…including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of…
Added 23 mins ago
Applications Engineering Specialist
Siemens
Saskatoon, SK
…International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any…
Added 23 mins ago
Post Office Assistant - Term
Canada Post - Postes Canada
Meteghan, NS
Sell postal products and service to the business community and public

Altis

Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

Pay Rate: $60K · Full-time

Apply About employer

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Job details

Pay: Pay Rate: $60K
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Posting language: English
Posted: Oct 27, 2026

Original job description

Location: North York, ON

Language: English (fluent written and spoken required)

Background Check: Criminal background check required

Pay Rate: $60K

Training: 9am-5pm

After training hours: Monday to Friday, schedule as follows: 10am-6pm and 11am-7pm.

Fully on site for the first few months of training, possible option for hybrid after training.

About the Opportunity

We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, you will establish and nurture meaningful client relationships, supporting them from policy onboarding through ongoing engagement. You will assist with payments, proactively address concerns, prevent cancellations, and contribute to long-term client satisfaction and retention.

This is a fast-paced, client-focused environment where your communication, problem-solving, and service skills will directly impact revenue and client experience.

What’s in it for You

You will join a collaborative, purpose-driven team that values proactive problem solving, continuous improvement, and professional growth. You will gain hands-on experience in life insurance client engagement, retention strategies, and premium management, while leveraging CRM tools to maximize your impact.

You will develop your career by working alongside experienced professionals, participating in coaching sessions, and applying your LLQP expertise to influence client outcomes.

Your Responsibilities

You will support client retention and revenue optimization by proactively contacting policyholders, offering empathetic payment solutions, and preventing cancellations.
You will manage policy and payment inquiries including payment arrangements, coverage updates, cancellations, and refunds while maintaining compliance and accurate records.
You will provide a seamless onboarding experience for new clients, reviewing policies and guiding them through next steps to foster long-term engagement.
You will deliver exceptional customer service across all touchpoints, resolving complaints with empathy and escalating as needed to ensure timely resolution.
You will leverage CRM tools and client insights to personalize interactions, anticipate client needs, and contribute actionable insights to management.
You will contribute to team performance by participating in daily huddles, call calibrations, and performance initiatives to meet KPIs and enhance service quality.
You will maintain professional and regulatory standards, ensuring LLQP certification and compliance with company policies across all jurisdictions.
You will collaborate with cross-functional teams to support client needs and continuously improve service processes through feedback and coaching.

Skills and Qualifications

You will have:

Licensing: LLQP certification in good standing (Ontario required; additional jurisdictions an asset).
Call Centre Experience: 1–2 years in service, sales, retention, or collections roles.
Client Relationship Management: Proven ability to engage clients, build rapport, and maintain satisfaction in insurance or financial services environments.
Communication Skills: Warm, professional phone presence; ability to explain policy and financial information clearly.
Technology Proficiency: Familiarity with CRM systems and data-driven engagement tools.
Problem Solving & Analytical Skills: Ability to understand client issues, resolve complaints empathetically, and offer tailored solutions.
Time Management & Autonomy: Skilled at prioritizing tasks and working independently in a fast-paced environment.
Attention to Detail: Demonstrated accuracy in processing client transactions and maintaining records.

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More about this job

Responsibilities

Support policyholder retention by managing policy and payment inquiries, offering payment solutions, preventing cancellations, and guiding new clients through onboarding. Resolve complaints, maintain accurate and compliant records, use CRM insights to personalize service, and contribute to team performance and process improvements.

Requirements

An active LLQP certification in good standing, with Ontario licensing required, and 1–2 years of call centre experience in service, sales, retention, or collections are required. Candidates should have strong client relationship, communication, problem-solving, CRM, time-management, and record-keeping skills.

Skills

Customer Service
Client Retention
Payment Management
Complaint Resolution
Policy Administration
Communication
Problem Solving
CRM Systems
Time Management
Attention To Detail
Regulatory Compliance
Call Centre Experience
LLQP Certification

Visa sponsorship

Not detected in the job text

Keywords

LLQP
Life Insurance
Insurance
Customer Care
Client Retention
Policy Onboarding
Premium Management
Payment Arrangements
Coverage Updates
Cancellations
Refunds
CRM
Client Engagement
Call Centre
Collections
Sales
Regulatory Compliance
KPI
Call Calibration
Client Satisfaction
Complaint Resolution
Cross-Functional Collaboration

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