Customer Support Representative

Location: Toronto, ON (Fully onsite. Weekends required)

Language: English, strong written and verbal communication required

Duration: 6-month contract with potential for extension or permanent conversion

Background Check Requirement: Criminal background check and professional references required

Pay Rate: $20-$22/hour

About the Opportunity

This is an exciting opportunity to join a fast-growing fintech organization that is redefining how Canadians engage with payments and credit. As a Customer Support Representative, you will be at the forefront of the customer experience, supporting users through thoughtful, high-quality interactions while contributing to a rapidly evolving business.

Working within a collaborative and fast-paced team, you will primarily manage email-based customer inquiries, requiring strong written communication and the ability to navigate multiple systems efficiently. This role is ideal for someone who is tech-savvy, detail-oriented, and energized by solving problems in a high-growth environment.

What’s in it for You

You will gain valuable experience within a scaling startup, where processes are continuously evolving and your contributions directly impact the customer journey. This is an environment that encourages curiosity, ownership, and innovation.

High-performing individuals will have the opportunity to grow with the organization, with potential for long-term career progression and permanent conversion as the business continues to expand.

Your Responsibilities

• You’ll respond to customer inquiries through email and CX platforms, ensuring timely, accurate, and professional communication
• In this role, you’ll troubleshoot issues, identify root causes, and provide clear and effective solutions
• You’ll manage a high volume of tickets while navigating multiple systems and tools with speed and accuracy
• You’ll contribute to internal documentation, including help articles, FAQs, and process improvements
• You’ll monitor flagged accounts and escalate complex or sensitive issues when required
• You’ll share customer insights and feedback to support ongoing product and service enhancements

Skills and Qualifications

• 1 to 3 years of customer service or support experience, ideally within retail, hospitality, or a startup environment
• Strong written communication skills, with the ability to clearly and professionally respond to customer inquiries
• High level of technical proficiency and comfort working across multiple platforms and tools
• Ability to multitask and prioritize effectively in a fast-paced, high-volume environment
• Detail-oriented with a proactive, problem-solving mindset
• Interest or exposure to fintech, payments, or technology is considered an asset

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.