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Added 3 mins ago
TS
Director of Sales - HVAC (British Columbia)
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Lead and grow the company’s HVAC sales channel across British Columbia, expanding market share with HVAC mechanical contractors, and installation partners. Develop and execute sales…
Added 3 mins ago
FD
Director Partnerships Beverage
Fil Delivery
Mississauga, ON
- Full-time
Lead quarterly business reviews grounded in real service data, including OTIF, fill rate, inventory accuracy, and exception root cause, not just a slide deck.
Added 3 mins ago
B
Facility Services Manager
BGIS
ON · Ontario, Canada
- Full-time
Project Management roles to lead and execute projects,
Added 3 mins ago
TD
Arborist Climber
The Davey Tree Expert Company
Nisku, AB
- Full-time
…offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you…
Added 3 mins ago
TD
Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Nisku, AB
- Full-time
…offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you…
Added 3 mins ago
TD
Arborist Crew Leader
The Davey Tree Expert Company
Nisku, AB
- Full-time
As a Crew Leader you will lead a team to various job sites throughout the week, ensuring the job is done right, on time and safely. You will be a subject matter expert providing guidance to…
Added 3 mins ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
Cross-Functional Collaboration: Partner with the Marketing team on lead gen strategies and coordinate with the Customer Success team for seamless client hand-offs.
Added 3 mins ago
EI
Director of Engineering And Operations
Entegrus Inc
St. Thomas, ON
- Full-time
Lead outage restoration activities and ensure outages are kept to a minimum, with the safety of the public and employees maintained at all times; ensure business continuity and disaster…
Added 3 mins ago
TD
Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Calgary, AB
- Full-time
…offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you…
Added 3 mins ago
FL
Talent Acquisition & HR Manager
Falco Logistics
Toronto, ON · North York, ON
- Full-time
…for an experienced Talent Acquisition & HR Manager to help lead this expansion and build the People infrastructure required for the company's next…
Added 3 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Regina, SK
- Full-time
Demonstrated ability to drive the business, lead by example and support corporate programs
Added 18 mins ago
B
Facility Services Manager
BGIS
ON · ON, Canada
- Full-time
Project Management roles to lead and execute projects,
Added 33 mins ago
SI
Director of Operations
Systemex Industries Conseils
Montreal, QC
- Full-time
Added 33 mins ago
WC
(CAN) Consumables Lead Department Manager
Walmart Canada
AB · Edmonton, AB
- Full-time
Added 33 mins ago
TD
Arborist Crew Leader
The Davey Tree Expert Company
Calgary, AB
- Full-time
As a Crew Leader you will lead a team to various job sites throughout the week, ensuring the job is done right, on time and safely. You will be a subject matter expert providing guidance to…
Added 33 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 33 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 33 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 33 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Added 33 mins ago
SG
Volunteer Board Director
South Georgian Bay Community Health Centre
Wasaga Beach, ON
- Volunteer
…role of Treasurer and Chair of our Resources Committee to help lead our mission of delivering equitable and accessible healthcare services to the community we…
Added 33 mins ago
FC
Department Supervisor-Produce
Federated Co-operatives Limited
AB · Edmonton, AB
- Full-time
Lead, Train & Support Staff through coaching, direction, and team meetings.
Added 33 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 33 mins ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 33 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 33 mins ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Altis

Incident Management Lead

Toronto, ON, Canada

$125,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $125,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: Proven senior-level Incident Management leadership experience at least 7 years , with recognized expertise managing major incidents.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description

Location: Toronto, ON, Hybrid

Language: English, excellent written and spoken communication required

Background Check Requirement: Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check and Social Media Check

About the Opportunity

We’re looking for an experienced Incident Management Lead to join a leading organization in the financial technology and payments sector. In this highly visible role, you’ll take command during major incidents, bringing structure, sound decision-making and clear communication to complex, time-sensitive situations.

Reporting to a Process and Operational Excellence leader, you’ll collaborate with technology specialists, product teams, communications partners, risk teams and senior stakeholders. Your leadership will help protect critical services while strengthening incident management practices across a complex, 24/7 environment.

What’s In It for You

Join an innovative, purpose-driven workplace that values collaboration, inclusion and continuous improvement. You’ll have the opportunity to influence enterprise-wide processes, mentor colleagues and work alongside experienced professionals while enjoying a flexible hybrid environment, comprehensive benefits, wellness support, retirement savings programs and performance-based incentives.

Your Responsibilities

You’ll command major incidents, mobilizing technical experts, incident managers and communications teams to restore services quickly and minimize risk.

You’ll lead technical resolver teams, provide decisive direction and review emergency changes within established processes.

You’ll drive timely, accurate internal and external incident communications, translating complex technical issues for executive and business audiences.

You’ll continuously improve Incident Management processes, reporting, metrics, documentation and compliance.

You’ll conduct post-incident reviews and partner with Problem Management, operations, technology, product and risk teams on improvements.

You’ll mentor team members in communication, decision-making and insightful incident reporting.

Skills and Qualifications

Proven senior-level Incident Management leadership experience at least 7 years , with recognized expertise managing major incidents.

Strong knowledge of ITIL, ITSM, financial services, payments and emergency management protocols.

Demonstrated success developing, transforming and continuously improving Incident Management processes.

Excellent written and verbal English communication skills, with the ability to bridge technical and business audiences.

Strong critical thinking, decision-making and problem-solving skills under pressure.

Technical understanding of platforms, data and applications, with the ability to quickly learn complex technology environments.

Experience supporting complex 24/7 operations and collaborating effectively with internal and external stakeholders.

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More about this job

Responsibilities

Lead major incidents by mobilizing technical and communications teams, directing response efforts, reviewing emergency changes, and communicating clearly with executive, business, and external audiences. Improve incident management processes, reporting, metrics, documentation, and compliance; conduct post-incident reviews and mentor team members.

Requirements

Requires at least 7 years of senior-level incident management leadership experience, including expertise managing major incidents and improving incident management processes. Candidates should have strong ITIL and ITSM knowledge, familiarity with financial services and payments, excellent English communication, sound decision-making under pressure, technical understanding, and experience in complex 24/7 operations.

Skills

Major Incident Management
ITIL
IT Service Management
Financial Services
Payments
Emergency Management
Incident Process Improvement
Incident Communications
Critical Thinking
Decision-Making
Problem-Solving
Technical Incident Leadership
Stakeholder Collaboration
Post-Incident Reviews
Incident Reporting
24/7 Operations

Benefits

Comprehensive Benefits
Wellness Support
Retirement Savings Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Major Incidents
ITIL
ITSM
Financial Technology
Payments
Incident Response
Emergency Changes
Incident Communications
Technical Resolver Teams
Incident Process Improvement
Incident Reporting
Incident Metrics
Compliance
Post-Incident Reviews
Problem Management
Risk Management
24/7 Operations
Stakeholder Management
Service Restoration
Technical Operations
Executive Communications
Employment Verification
Credit Check
Social Media Check

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