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Added 3 mins ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
This role requires a leader who combines strategic thinking, business partnership, and enterprise technology expertise with a passion for transformation and continuous improvement.
Added 3 mins ago
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Route Service Representative - UniFirst Canada
UniFirst
ON
- Full-time
At UniFirst Canada, we Always Deliver - for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong…
Added 3 mins ago
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Route Service Supervisor - UniFirst Canada
UniFirst
ON
- Full-time
At UniFirst, we Always Deliver - for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse…
Added 3 mins ago
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Customer Service Representative - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services…
Added 3 mins ago
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Accounts Payable Internship
Prysmian
Vaughan, ON
- Full-time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for…
Added 3 mins ago
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Lead, Capacity, Access and Flow
Ontario Health
Kingston, ON · Ottawa, ON · Peterborough, ON · Port Hope, ON · Whitby, ON
- Full-time
Added 3 mins ago
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Personal Banking Associate - L'Île-Perrot (18.75 hours)
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 3 mins ago
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Customer Experience Associate
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 3 mins ago
T
Personal Banker Trainee
TD
Dawson Creek, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 3 mins ago
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Customer Experience Associate
TD
Dawson Creek, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 3 mins ago
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Facility Supervisor
BGIS
Lethbridge, AB
- Full-time
…for operations and maintenance; supervise Maintenance Team Leader (MTL) with a team of greater than ten (10) Team Members including Technicians, Tenant Service Coordinators, Property…
Added 3 mins ago
Customer Account Executive II
Nitro
Toronto, ON
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer…
Added 3 mins ago
ON
Legal Coordinator – OLRB Health Care Restructuring/PSLRTA Lead – Litigation Team
Ontario Nurses' Association
London, ON · Ottawa, ON · Port Hope, ON · Toronto, ON · Nepean, ON
- Full-time
…litigation services, mentorship, advice, and support to meet the service delivery needs of ONA and its membership. The incumbent will be a leader on the Litigation Team and is accountable…
Added 3 mins ago
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AVP, CXO Strategy & Transformation
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
This is a high-impact role for a proven strategy and transformation leader who can connect the dots across complex domains, turn data into insight, create structure from ambiguity, and help…
Added 18 mins ago
7
Store Leader (Manager) Trainee
7-Eleven
St. Paul, AB · Vermilion, AB
- Full-time
The Store Leader is the heart and soul of the store. A Store Leader with an Assistant or two make up the store’s leadership team executing merchandising and marketing initiates, driving…
Added 18 mins ago
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General Manager
Sienna Senior Living
Clarence-Rockland, ON
- Full-time
…purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is…
Added 18 mins ago
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Director, BMO Capital Partners (BMOCP)
BMO
Toronto, ON · FCP
- Full-time
Experience working in a multiple member deal team context and a strong team-player mentality and a leader who will take an active role in developing our future talent; and,
Added 18 mins ago
Gerant de la boutique - Montreal Eaton Centre
Lush Handmade Cosmetics
Montreal, QC
leader de marché. En tant que gestionnaire, vous êtes responsable de la gestion des budgets et
Added 18 mins ago
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AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
We are seeking a technically credible leader with hands-on experience delivering production AI/ML solutions, particularly agentic systems. You will bring the practical understanding needed…
Added 18 mins ago
BC
Planificateur(trice) Senior / Senior Planner – Bird Heavy Civil
Bird Construction
Montreal, QC
- Full-time
Expérience couvrant l’ensemble du cycle de vie des projets (appel d’offre, pré construction, exécution, mise en service et remise au client).
Added 18 mins ago
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Automotive Glass Technician - Speedy Glass
Belron
Ottawa, ON · Speedy - Kanata
- Full-time
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada…
Added 18 mins ago
Security Guard (Reserve Team) - Mission Critical Facility
Securitas Canada
Toronto, ON
Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public…
Added 18 mins ago
BB
Associé(e) principal(e) des ventes au détail / Senior Retail Sales Associate
Best Buy Canada
Canada
- Full-time
Aider les clients à trouver le produit ou le service idéal et répondre à leurs questions
Added 18 mins ago
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Material Handler / Driver - Vanfax
Belron
Mississauga, ON · Vanfax - Mississauga
- Full-time
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada…
Added 18 mins ago
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Automotive Glass Technician - Speedy Glass
Belron
Barrie, ON · Speedy - Barrie
- Full-time
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada…

Altis

Incident Management Lead

Toronto, ON, Canada

$125,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $125,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: Proven senior-level Incident Management leadership experience at least 7 years , with recognized expertise managing major incidents.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description

Location: Toronto, ON, Hybrid

Language: English, excellent written and spoken communication required

Background Check Requirement: Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check and Social Media Check

About the Opportunity

We’re looking for an experienced Incident Management Lead to join a leading organization in the financial technology and payments sector. In this highly visible role, you’ll take command during major incidents, bringing structure, sound decision-making and clear communication to complex, time-sensitive situations.

Reporting to a Process and Operational Excellence leader, you’ll collaborate with technology specialists, product teams, communications partners, risk teams and senior stakeholders. Your leadership will help protect critical services while strengthening incident management practices across a complex, 24/7 environment.

What’s In It for You

Join an innovative, purpose-driven workplace that values collaboration, inclusion and continuous improvement. You’ll have the opportunity to influence enterprise-wide processes, mentor colleagues and work alongside experienced professionals while enjoying a flexible hybrid environment, comprehensive benefits, wellness support, retirement savings programs and performance-based incentives.

Your Responsibilities

You’ll command major incidents, mobilizing technical experts, incident managers and communications teams to restore services quickly and minimize risk.

You’ll lead technical resolver teams, provide decisive direction and review emergency changes within established processes.

You’ll drive timely, accurate internal and external incident communications, translating complex technical issues for executive and business audiences.

You’ll continuously improve Incident Management processes, reporting, metrics, documentation and compliance.

You’ll conduct post-incident reviews and partner with Problem Management, operations, technology, product and risk teams on improvements.

You’ll mentor team members in communication, decision-making and insightful incident reporting.

Skills and Qualifications

Proven senior-level Incident Management leadership experience at least 7 years , with recognized expertise managing major incidents.

Strong knowledge of ITIL, ITSM, financial services, payments and emergency management protocols.

Demonstrated success developing, transforming and continuously improving Incident Management processes.

Excellent written and verbal English communication skills, with the ability to bridge technical and business audiences.

Strong critical thinking, decision-making and problem-solving skills under pressure.

Technical understanding of platforms, data and applications, with the ability to quickly learn complex technology environments.

Experience supporting complex 24/7 operations and collaborating effectively with internal and external stakeholders.

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More about this job

Responsibilities

Lead major incidents by mobilizing technical and communications teams, directing response efforts, reviewing emergency changes, and communicating clearly with executive, business, and external audiences. Improve incident management processes, reporting, metrics, documentation, and compliance; conduct post-incident reviews and mentor team members.

Requirements

Requires at least 7 years of senior-level incident management leadership experience, including expertise managing major incidents and improving incident management processes. Candidates should have strong ITIL and ITSM knowledge, familiarity with financial services and payments, excellent English communication, sound decision-making under pressure, technical understanding, and experience in complex 24/7 operations.

Skills

Major Incident Management
ITIL
IT Service Management
Financial Services
Payments
Emergency Management
Incident Process Improvement
Incident Communications
Critical Thinking
Decision-Making
Problem-Solving
Technical Incident Leadership
Stakeholder Collaboration
Post-Incident Reviews
Incident Reporting
24/7 Operations

Benefits

Comprehensive Benefits
Wellness Support
Retirement Savings Programs
Performance-Based Incentives

Visa sponsorship

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Keywords

Incident Management
Major Incidents
ITIL
ITSM
Financial Technology
Payments
Incident Response
Emergency Changes
Incident Communications
Technical Resolver Teams
Incident Process Improvement
Incident Reporting
Incident Metrics
Compliance
Post-Incident Reviews
Problem Management
Risk Management
24/7 Operations
Stakeholder Management
Service Restoration
Technical Operations
Executive Communications
Employment Verification
Credit Check
Social Media Check

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