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Added 3 mins ago
D
Project lead, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As project lead, you support the project sponsor and oversee a work team involved in cross-sector projects and initiatives to ensure objectives are met. You participate in all the different…
Added 3 mins ago
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Product Owner, Internet Product Lifecycle Management
Cogeco
Burlington, ON · Montreal, QC · Trois-Rivières, QC
- Full-time
…strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end…
Added 3 mins ago
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Full Stack Developer (.NET, C#, SQL, React, and Azure Databricks)
CIBC
Toronto, ON
- Full-time
You’ll be joining CIBC’s Regulatory Technology - Client Data Services Team. You’ll be at the heart of CIBC’s digital transformation, successfully delivering complex, enterprise-scale…
Added 3 mins ago
BS
Web Designer
BIS Safety Software
Sherwood Park, AB
- Full-time
…You'll design the web pages, landing pages, ads, emails, and lead-driving content that move people from first click to conversion, and you'll bring the same polish to trade show materials,…
Added 3 mins ago
AP
Full Stack Team Lead
Accommodations Plus International
Markham, ON
- $130,000 to $140,000 CAD / year
We’re hiring a Full Stack Team Lead with software architecture experience to provide both hands-on full stack development and strategic architectural direction for our Java development…
Added 17 mins ago
Director, Design Operations - Global Wealth Management
Scotiabank
Toronto, ON
Lead and develop the Design Operations team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and…
Added 17 mins ago
Director, Product Design - Global Wealth Management
Scotiabank
ON · Ottawa, ON
Lead and develop a multidisciplinary design team by setting performance expectations, coaching team members, supporting career development, and building an inclusive, accountable, and…
Added 17 mins ago
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Proposal Developer – Renewables (CAN)
Ulteig
Canada
- Full-time
Initiate and lead assigned Renewables proposal efforts from intake through final submission, including proposal planning, schedule development, stakeholder coordination, proposal document…
Added 17 mins ago
U
Proposal Engineer – Renewables (CAN)
Ulteig
Canada
- Full-time
Initiate and lead assigned Renewables proposal efforts from intake through final submission, including proposal planning, schedule development, stakeholder coordination, proposal document…
Added 17 mins ago
Electrical/Electronic Design Engineer
National Research Council Canada
Ottawa, ON
…ground vehicles, and to deliver engineering solutions to complex technology challenges facing today’s surface transportation industries including automotive, heavy and specialized vehicles,…
Added 17 mins ago
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Industrial and Technological Benefits (ITB) Manager
RTX
Ottawa, ON
- Full-time
…defence, security and aerospace sectors with a broad range of high technology products and services. You will be part of a valuable team that allows you to be challenged and offers unique…
Added 17 mins ago
EP
Digital Marketing Lead
Earthscape Play
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking for a creative, strategic Digital Marketing Lead to own Earthscape Play’s digital marketing function and bring our story to life across our digital and customer touchpoints.…
Added 17 mins ago
AW
Senior DevSecOps Engineer
Aviso Wealth
Remote, Canada
- $120,000 to $135,000 CAD / year
- Full-time
- Remote
…continuous improvement by bridging Development, Security, and Technology Operations, ensuring seamless flow throughout the software delivery…
Added 17 mins ago
PC
Manager Retail Technology Projects
Parkland Corporation
Calgary, AB · Mississauga, ON
- Full-time
The position is responsible for leading the planning, governance, and execution of a portfolio of retail technology initiatives supporting Sunoco’s retail operations. This position manages…
Added 17 mins ago
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Sr. React Native Engineer | US/Canada
Pack.com
Remote, Canada
- Remote
…We are looking for an elite Senior React Native Engineer to lead the engineering of our iOS and Android mobile apps from development builds through app store…
Added 17 mins ago
IR
Website and Digital Experience Specialist
Islamic Relief Canada
Burlington, ON · ON · Ontario
- Full-time
…Experience Specialist will work closely with the marketing and technology teams to ensure the website and related products remain effective, user-friendly, and reflective of IRC’s brand…
Added 17 mins ago
Senior IT Business Systems Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Lead and facilitate cross-functional discovery sessions, workshops and walkthroughs, communicating complex business and technology requirements clearly across both technical and…
Added 18 mins ago
KM
Representant en ventes technologiques (Charlottetown, Prince Edward Island)
Konica Minolta Business Solutions Canada
Charlottetown, PE
- Full-time
…expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print…
Added 18 mins ago
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Application Security Engineer
Hays
Toronto, ON
- Contract
We are seeking a Senior Application Security Engineer / Snyk Migration Lead to join a critical application security initiative.
Added 18 mins ago
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Talent Acquisition & Development Manager (Confidential)
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
…senior leadership team. In the early months, you will personally lead full-cycle recruitment across a multi-site branch network in Western Canada, from high-volume frontline roles to senior…
Added 32 mins ago
SE
Accounts Payable Administrator I (6-month Contract)
STEP Energy Services
AB · Calgary, AB
- Full-time
Ensure internal controls for all accounts payable processes is adhered to; work with the team lead to implement process improvements.
Added 32 mins ago
HG
Buyer
Hypertec Group
Montreal, QC
- Full-time
Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.
Added 32 mins ago
Talent Acquisition & HR Coordinator
Destination Canada
Vancouver, BC
Reporting to the HR Director, you'll help us attract and hire great people, supporting our talent acquisition lead throughout the recruitment process while also taking the lead on…
Added 32 mins ago
F
Sales & Operations Support Specialist (12+ months)
FUJIFILM
Toronto, ON
- Other
Support and lead continuous improvement opportunities that may exist within our systems and workflows that would increase the efficiency and add value to the order process
Added 32 mins ago
Senior Manager, Pharmacy Operations
Bayshore
Markham, ON
· Lead internal audits and ensure continuous improvement in sterile compounding practices.

Altis

Incident Management Lead

Toronto, ON, Canada

$125,000 to $140,000 CAD / year · Full-time

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Job details

Pay: $125,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: Proven senior-level Incident Management leadership experience at least 7 years , with recognized expertise managing major incidents.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description

Location: Toronto, ON, Hybrid

Language: English, excellent written and spoken communication required

Background Check Requirement: Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check and Social Media Check

About the Opportunity

We’re looking for an experienced Incident Management Lead to join a leading organization in the financial technology and payments sector. In this highly visible role, you’ll take command during major incidents, bringing structure, sound decision-making and clear communication to complex, time-sensitive situations.

Reporting to a Process and Operational Excellence leader, you’ll collaborate with technology specialists, product teams, communications partners, risk teams and senior stakeholders. Your leadership will help protect critical services while strengthening incident management practices across a complex, 24/7 environment.

What’s In It for You

Join an innovative, purpose-driven workplace that values collaboration, inclusion and continuous improvement. You’ll have the opportunity to influence enterprise-wide processes, mentor colleagues and work alongside experienced professionals while enjoying a flexible hybrid environment, comprehensive benefits, wellness support, retirement savings programs and performance-based incentives.

Your Responsibilities

You’ll command major incidents, mobilizing technical experts, incident managers and communications teams to restore services quickly and minimize risk.

You’ll lead technical resolver teams, provide decisive direction and review emergency changes within established processes.

You’ll drive timely, accurate internal and external incident communications, translating complex technical issues for executive and business audiences.

You’ll continuously improve Incident Management processes, reporting, metrics, documentation and compliance.

You’ll conduct post-incident reviews and partner with Problem Management, operations, technology, product and risk teams on improvements.

You’ll mentor team members in communication, decision-making and insightful incident reporting.

Skills and Qualifications

Proven senior-level Incident Management leadership experience at least 7 years , with recognized expertise managing major incidents.

Strong knowledge of ITIL, ITSM, financial services, payments and emergency management protocols.

Demonstrated success developing, transforming and continuously improving Incident Management processes.

Excellent written and verbal English communication skills, with the ability to bridge technical and business audiences.

Strong critical thinking, decision-making and problem-solving skills under pressure.

Technical understanding of platforms, data and applications, with the ability to quickly learn complex technology environments.

Experience supporting complex 24/7 operations and collaborating effectively with internal and external stakeholders.

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More about this job

Responsibilities

Lead major incidents by mobilizing technical and communications teams, directing response efforts, reviewing emergency changes, and communicating clearly with executive, business, and external audiences. Improve incident management processes, reporting, metrics, documentation, and compliance; conduct post-incident reviews and mentor team members.

Requirements

Requires at least 7 years of senior-level incident management leadership experience, including expertise managing major incidents and improving incident management processes. Candidates should have strong ITIL and ITSM knowledge, familiarity with financial services and payments, excellent English communication, sound decision-making under pressure, technical understanding, and experience in complex 24/7 operations.

Skills

Major Incident Management
ITIL
IT Service Management
Financial Services
Payments
Emergency Management
Incident Process Improvement
Incident Communications
Critical Thinking
Decision-Making
Problem-Solving
Technical Incident Leadership
Stakeholder Collaboration
Post-Incident Reviews
Incident Reporting
24/7 Operations

Benefits

Comprehensive Benefits
Wellness Support
Retirement Savings Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Incident Management
Major Incidents
ITIL
ITSM
Financial Technology
Payments
Incident Response
Emergency Changes
Incident Communications
Technical Resolver Teams
Incident Process Improvement
Incident Reporting
Incident Metrics
Compliance
Post-Incident Reviews
Problem Management
Risk Management
24/7 Operations
Stakeholder Management
Service Restoration
Technical Operations
Executive Communications
Employment Verification
Credit Check
Social Media Check

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